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Manly Hyundai - Service Center

Santa Rosa, CA

4.7
369 Reviews

369 Reviews of Manly Hyundai - Service Center

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February 22, 2022

Laura gets a 5, Manly Hyundai gets a 3, and they're lucky for that. Let me explain. This is the second time Laura has taken care of me, and her attitude is infectious. She is just such a nice person, it r More

by slotcarbob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Laura Stout
Mar 21, 2022 -

Manly Hyundai responded

Dear Slotcarbob, I'm sorry your overall experience was not the 5 stars we strive for here at Manly Hyundai, I am glad you think as much of Laura as we do. She is a tremendous asset and we definitely appreciate having her on our team. We do perform safety checks on the vehicles that we service, most of our guests are glad we do. Our pricing is based on parts and labor so I apologize you felt any of the estimates were high, it is not meant to be exorbitant in anyway. With the ease of price shopping/ verifying directly on one's phone it is more important than ever for us and other businesses to be fair and competitive. I would really love a chance to find out more about your visit so we can improve and I can hopefully make it up to you in some way. Please feel free to contact me at your convenience. My direct line is 707-535-1124. Sincerely, Jeff (J.D) Dantzler General Manager

February 22, 2022

Very professional dealership. Customer friendly. Clean and accommodating. Comfortable waiting area. Clean and well maintained restrooms. Free snacks and coffee kiosk. Friendly More

by whodrixlab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2022

Good customer service when I took my car in for maintenance. Nice woman helping me. Knowledgeable More

by ginacuclis
Recommend Dealer
Yes
Employees Worked With
Tammy Kelleher
February 18, 2022

My service advisor Laura put forth her best effort to accomplish what I was there for, under difficult circumstances. She was very responsive to all my questions and requests for information.i will be b More

by linstarb2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
February 10, 2022

Prompt service, nice courteous staff clean waiting area with amenities. No pressure from staff to perform services. Great explanation of service performed and derived needed More

by scottdenise713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
February 08, 2022

Service is a challenge here. Getting thru on phone especially. Waiting for parts that could’ve been ordered without a first appt. Will then need to leave car again to replace obviously defective exter More

by CeeTee
Recommend Dealer
No
Employees Worked With
Jennifer Crouch
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Manly Hyundai responded

Dear CeeTee. I am sorry you did not have the 5 star experience we strive for here at Manly Hyundai. I would love a chance to make this up to you and learn more about your experience so we can improve. Please feel free to contact me personally, at your convenience of course. My direct line is 707-535-1124 Sincerely, Jeff (J.D.) Dantzler General Manager

February 08, 2022

I was treated with respect and Laura had great customer service. I would highly recommend others to come here for any service their Hyundai may need. More

by MSanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
February 07, 2022

Not good to wait 4.5 hrs for an oil change.never said til the end low staff. Bad deal, bring your business and phone charger w you.phone was dead and calls waiting for call back More

by 1vg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
February 04, 2022

First time using this dealership.I found the people very First time using this dealership. I found the people very quick to respond, through, and professional. More

by kluczniks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2022

They are easy to get to, helpful and friendly employees, and a clean showroom/waiting room. More

by garnetstar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Mercado Vega, Tammy Kelleher, Laura Stout, Josh Switzer
Feb 02, 2022 -

garnetstar responded

My car was finished earlier then expected and freshly vacuumed, which was awesome. I didn't get the names of the techs that worked on my car, but I want to thank them too.

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