Manly Hyundai - Service Center

The work done was good, Jonathan was awesome! ! We were very pleased, will be back!! ! We were very pleased, will be back!! More

Great customer service! Laura is the best. Front desk customer service always pleasant, prompt, and attentive. The entire Hyundai Service center has been revamping, upgradin Laura is the best. Front desk customer service always pleasant, prompt, and attentive. The entire Hyundai Service center has been revamping, upgrading, and growing. Hopefully management can secure enough staffing technicians, car washers etc to meet growing business needs. More

Laura Stout was great to work with. She is friendly and efficient. She is one of the few customer service agents, in this world, that has the ability to listen to the customer. She is friendly and efficient. She is one of the few customer service agents, in this world, that has the ability to listen to the customer. More

I drive 4 hours each way to have my Genesis serviced. I could choose to go elsewhere but the service at Manly in Santa Rosa is top notch. The staff are always friendly, professional and reliable. I could choose to go elsewhere but the service at Manly in Santa Rosa is top notch. The staff are always friendly, professional and reliable. More

Great service team! Took care of me and we're very efficient. I highly recommend them Took care of me and we're very efficient. I highly recommend them More

Manly diagnosed and took care of my problem promptly. Issue was resolved. Quick and courteous. Issue was resolved. Quick and courteous. More

The person who we dealt with at the dealer desk when we picked up the car was great - professional, friendly, efficient and helpful. She was not the problem at all, in fact she was terrific. However, the r picked up the car was great - professional, friendly, efficient and helpful. She was not the problem at all, in fact she was terrific. However, the reason we had towed our car there in the first place was because the car had died while I was driving it - I was extremely lucky not to have been injured. We had our local mechanic look at it and he determined that it was a problem with oil leaking onto the alternator and not charging the battery correctly. This was under a recall already - and we had brought the car into this dealer on November 16, 2021 to have it fixed. They determined that it did need to be fixed but they didn’t have the parts and would call us when they came in. We did not hear anything for two weeks and called but the parts still weren’t in. We’ve called every few weeks since then only to be told each time that the parts weren’t in. The day my car died, Wednesday, March 9th, we called to tell them my car had now died. They put me on hold and then came back and told me to bring in the car ASAP because they had the parts. No one had ever called us to tell us that. We had to have the car towed from our home in Novato and pay for it ourselves to the tune of $350 because the dealerships have closed near us and we have to go 27 miles to this dealership. They refused to pay for the tow, even though this was a known defect, my car did need the repair, and they never called us when the parts came in. After the car was towed there, we checked in to see when we could get the car back. We were told they would work on it ASAP. We checked in daily and finally got our car back Wednesday March 16. They had it for 7 days. I had asked for them to reimburse me for a rental car which they refused as well. The really sad part of all of this is that we were about to start the process of buying a new Hyundai SantaFe Hybrid to replace our 2007 Vera Cruz, which has been an otherwise great car. Unfortunately, after this experience we must reevaluate and look at other brands. If there were valid reasons for not calling us when the parts came in, or if there were staffing shortages which kept them from working on our vehicles, no one volunteered that information. We were stonewalled about the “why” of it all. In addition, not paying for the tow or a rental car was inexcusable. I have now been given the phone number for Hyundai HQ and will follow up on the tow reimbursement with them. More

The whole service experience, from making the appointment to being handed back my keys, was seamless and without any drama. This was the fourth time I’ve taken my Hyundai Kona in for required maintenance/se to being handed back my keys, was seamless and without any drama. This was the fourth time I’ve taken my Hyundai Kona in for required maintenance/service and each time has been more than satisfactory. I would recommend this dealership to anyone looking for a new car and I intend to purchase another Hyundai through Manly when my lease is up in a year. More