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Manly Hyundai - Service Center

Santa Rosa, CA

4.7
368 Reviews

368 Reviews of Manly Hyundai - Service Center

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October 14, 2022

Service is always fast and friendly. They don't just blindly follow the recommendations they actually see what needs to be done. Reception counter is always staff in the people are very More

by leewebber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2022

I appreciated the courtesy and professionalism and willingness to help of the people at Manly. More

by JHIMES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
October 13, 2022

Laura, the service advisor was very courteous and helpful. I brought in the Sonata midday for recall repair and I also wanted them to fix the problem with the headlights turning off and on when usin More

by novato13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
October 13, 2022

Sam and Jennifer in the service dept are very friendly and helpful in getting the specific service requests right. Also, as a busy attorney, Manly’s complimentary valet service is HUGE in that I can cont More

by Gregslaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Nicasio
September 28, 2022

Why the customer has to pay for factory defects? If the franchises operates in the factory name, why they do no take responsibility for the factory defects? More

by maritzaneilawills
Recommend Dealer
No
Employees Worked With
Jonathan Vazquez Abarca
Sep 29, 2022 -

Manly Hyundai responded

Good afternoon Maritza. I am reaching our to better understand why you are not satisfied with the service we have provided. Seems you came in for some concerns that we were able to verify but were not able to repair at no cost as the vehicle is no longer within the warranty period which is 3/36 for limited items and 5/60 for others. The factory (Hyundai) does not allow us to provide repairs at no cost after the warranty has expired. Is there something else that occurred here at Manly that you are not satisfied with? Please let me know if I can be of further assistance. Regards, Mark Conrad Service Manager

September 28, 2022

Laura is a great person that works at Hyundai she is fast, direct and charming. Lucky you have her in your employment. Best wishes James and Pat Potter More

by Potsypotter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
September 18, 2022

I was informed my car was read. When I arrived I guess the representative’s were all out to lunch and the young man left the facility to get some lunch and the two other ladies info More

by Es
Recommend Dealer
No
Employees Worked With
I only dealt with the service department
September 16, 2022

The people who work here in customer service are nice, but the service dept needs help. Windshield recall and it was 2 trips down to address the issue and another trip after the windshield was ordered. Th More

by Mary
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2022

Friendly, polite, helpful, as well as having a comfortable waiting area including snacks and beverages. More

by Hot Tamale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Stout, Samantha Nicasio
September 15, 2022

Super courteous staff, efficient dealership, wonderful lobby to wait, everyone’s courteous and friendly. Excellent overall staff More

by Jeannechalmers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Stout
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