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Manly Hyundai

Santa Rosa, CA

4.8
1,533 Reviews
Hello, my name is Brian Manly. My father opened his first store on Santa Rosa Avenue in 1961. A lot has happened since then, not the least being our Hyundai store which we opened on February 12th 1986. We sell new Hyundai vehicles, and also have a beautiful selection of preowned vehicles. Our goal being 5 star service. We couldn't have done all this without the support of our community and we hope to continue as the trusted place for your automotive needs! I'll see you at Manly's!
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2755 Corby Ave

Santa Rosa, CA

95407

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Showing 1,533 reviews

November 08, 2023

Vehicle in for factory recall. Had to wait 3/4 of an hour before service rep reached me. Unacceptable wait. FAR TOO LONG! To their credit, dealer provided a loaner vehicle. More

by Jon
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Lopez
Nov 08, 2023 -

Jon responded

Well, there are as you say, mitigating circumstances, both of which can be laid at Hyundai's door. Anti-theft issue is theirs. Lack of dealer in Marin is theirs too. While I won't be bringing my vehicle by for a while, seems to me you could at least warn your customers of the extended wait time. Better yet, set up a process where they are advised of the wait time, with a means to respond and get some sort of token which they can bring with them to assure their spot in line. Your service rep, Cesar, was excellent. No complaints there. And I appreciate being given a loaner while my vehicle was being serviced (which BTW took most of the day for a ICCU module replacement). I also own a Kia EV6, and there is a Kia dealer in Marin. I would appreciate it if you could impress on Hyundai with whatever means are at your disposal the importance of establishing a dealer in an affluent area where your excellent product will likely find willing buyers.

Nov 09, 2023 -

Manly Hyundai responded

I understand your frustration, but as you noted, we did our very best to accommodate you by providing a vehicle. Please know that we are the only dealer within 37 miles which is not typical for any other brand. This leaves us as the sole provider for owners that would normal be serviced by 3 dealers. Additionally, due to the anti theft recall that was recently issued, the volume is much greater than normal. We are doing everything possible to provide the highest level of service given our current constraints. Best regards, Mark Conrad Parts & Service Director

October 31, 2023

Excellent and prompt help from Michael in the parts department. He was willing to go beyond dealing parts and helped me address a problem with my car's license plate installation. For a walk-in service More

by Eddie
Workmanship
Recommend Dealer
Yes
Employees Worked With
Michael Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

I’m quite sure Laura has read a “how to succeed in business book” - she always under- promises and over-performs. I enjoy interacting with her and watching how she makes every customer feel welcome. More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Stout
October 27, 2023

Manly did a great job servicing my car. Cesar was very attentive, informed me of any updates, professional, and friendly. More

by Lovebug
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Lopez
October 27, 2023

They are very busy but as efficient as they can be. Their front desk staff that checks you in are both knowledgeable and efficient, yet come across as friendly which is pretty unusual these days. More

by pkthor01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Stout
October 26, 2023

We love our 2024 Ioniq 5 Limited AWD EV! Our Sales Consultant spent significant time with us to get a Paid Up 3 Year Lease finally through the Finance Dept since they were not accustomed to More

by Ric Helthall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael White
October 23, 2023

I had a bad experience. It took weeks to get an appointment. I was left standing in line for a full half hour (no chairs or benches). They tried to sell me on more work. Th More

by Unhappy person
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Lopez
Nov 09, 2023 -

Manly Hyundai responded

I/we sorry to hear that you had a disappointing experience. I am not sure of the details and would like to learn more in an effort to improve our performance. I must say that reviews like this are rare as we pride ourselves on providing exceptional outcomes for our guests consistently. If you would be willing to speak briefly, I would greatly appreciate it. Best regards, Mark Conrad Service Director 707.535.1177 mconrad@manlyauto.com

October 15, 2023

Cesar Lopez in the service Dept is very professional, courteous and efficient. They also have a coffee machine and snacks while you wait for your car and wash it for free!! More

by eileenrattan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Lopez
October 09, 2023

Darian Jordan was fantastic. He was literally running around to save us time. His explanation of the new car functions was very helpful. If you go there to buy a car, ask for More

by zimlarry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darian Jordan
October 09, 2023

POOR Sales - Ended up canceling my purchase of my Genesis from this dealer due to poor service during sales. OTOH, Service department exceeded expectations More

by amkhosla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael White, Cesar Lopez
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