Manly Honda - Service Center

Excellent service from a great team! I had planned on bringing my vehicle in for what I thought was a basic oil change. Turned out I was in need of a much larger service which Nick explai I had planned on bringing my vehicle in for what I thought was a basic oil change. Turned out I was in need of a much larger service which Nick explained the importance of. Nick was able to work with me on the price and provide me with a courtesy car for the duration of the service. Hugo in the rental department quickly got me into a courtesy car so I was on my way. Both guys were awesome and made my appointment quick and easy. I will continue to bring my vehicle to Nick based on the great service I receive along with the trust I have in the entire service department. More

Great Customer Service Mandi and Jess were very customer service oriented and helped to resolve my issue with my new Honda Pilot shift release button sticking. The new deal Mandi and Jess were very customer service oriented and helped to resolve my issue with my new Honda Pilot shift release button sticking. The new dealership is beautiful and the waiting area is very comfortable. Chris also helped to answer a question I had on the Pilot's motion sensors. Overall a great experience. More

A Quick Battery Change in a Scheduling Crunch I didn't have a service appointment, but I needed the battery replaced quickly in my Odyssey van because I had a doctor's appointment coming up in a c I didn't have a service appointment, but I needed the battery replaced quickly in my Odyssey van because I had a doctor's appointment coming up in a couple of hours and there was only a brief window of time to get a new battery installed and still make it to my doctor's appointment on time. Once he understood my problem, the service advisor Nicholas Hatch did a great job of working me into the flow of repairs in the service center. I was able to make my doctor's appointment on time and what looked like it would be a frustrating afternoon, turned into a very good day because of the care Nicholas and the service manager took to get me in and out quickly. I'm grateful for the extra care and concern they took with my problem. More

Excellent Service I have had my car for three years and have not had to go to the dealership until today. Nicholas Hatch took care of me and was great. He was so frien I have had my car for three years and have not had to go to the dealership until today. Nicholas Hatch took care of me and was great. He was so friendly and helpful. What a great person you have working at Manly. I really appreciate the integrity of service you provide. Julie Krueger More

Servicing your Honda The last few visits that I made for my Honda Servicing has never been a disappointment. If you want the best of the best, please go to Nicolas Hatch! The last few visits that I made for my Honda Servicing has never been a disappointment. If you want the best of the best, please go to Nicolas Hatch! He is amazing at what he does. Extremely kind and talkative and will get you in and out as fast as he can. He never treats me like a transaction and will always do whatever he can to make me a happy customer. Nicolas will always be the only one that I trust with my car and I will always go back to him for my servicing. The first time that he assisted me, I came in with a full on anxiety attack about my car issue. They were already closed by the time I stopped in for a last minute check up but he took the time out of his life to come check out my car for me. He not only helped me dealt with the car issue but he also helped me calm down. That's the type of customer service that I look forward to when I walk into any store and dealership! For Salesman, I haven't found my go to person yet for when I ever plan on trading in my car again. I obviously walked out of the dealership in September 2015 with the year and model that I wanted, but it isn't an EX-L which makes me hate my car. More

Emergency Repair My Del Sol stalled out and had it towed to Manly for a night drop. Nick contacted me and updated me with the repairs and got it done quickly. Thanks a My Del Sol stalled out and had it towed to Manly for a night drop. Nick contacted me and updated me with the repairs and got it done quickly. Thanks again Nick. More

Nick Hatch - great customer service! If you want a great experience servicing your Honda in the Santa Rosa area, go see Nick Hatch at Manly. He is fantastic and knows how to treat his gu If you want a great experience servicing your Honda in the Santa Rosa area, go see Nick Hatch at Manly. He is fantastic and knows how to treat his guests! More

Battery Replacement Battery died on Christmas Eve. Went to the dealer hoping for best and got the best. I was helped by Bill Robertson, service advisor. I usually avoid g Battery died on Christmas Eve. Went to the dealer hoping for best and got the best. I was helped by Bill Robertson, service advisor. I usually avoid going into the dealership at all costs and try to have as little contact as possible with the personnel. Bill was friendly, helpful and very efficient in getting my battery replaced. Thank you. Phil More

Expensive parts and labor & service charges Went in for an oil change 2 weeks ago at 2:30 and did not get out until 4:30 because they were running behind. At least Bill R. gave me a discount, aw Went in for an oil change 2 weeks ago at 2:30 and did not get out until 4:30 because they were running behind. At least Bill R. gave me a discount, awesome guy. To make matters worse, when I popped the hood of my car the next day, someone left a cigarette butt right before the grill where trash couldn't have possibly gotten in from the ground. I've gone to Manly for my oil change for 11 years now ('been a customer since '98) because the number tags used to have a coupon but they stopped doing it. Nowadays there aren't anymore coupons and oil changes are more expensive. Most places can do the same for less money, less time and you can get an appointment within a couple days instead of a couple weeks with Manly. The renovation looks nice but it seems like the customers are being asked to pay for it. This hurts brand loyalty I think. More

The help with my Bluetooth I drove into the dealership,Chris Navarro come out to my car installed my Bluetooth also explained other things about my car. I thank him for all his I drove into the dealership,Chris Navarro come out to my car installed my Bluetooth also explained other things about my car. I thank him for all his time. More