Manly Honda - Service Center

Excellent customer service, high prices. They are always on time, very friendly and the new showroom and waiting area is quite nice. The customer service is great. The prices are high, become They are always on time, very friendly and the new showroom and waiting area is quite nice. The customer service is great. The prices are high, becomes a burden when you have to make return visits for service or recalls. Overall, a good dealership. More

My passenger window is fixed. My passenger side window has been hard to repair for over a year. I brought it in time and again and it would malfunction soon after. This time the se My passenger side window has been hard to repair for over a year. I brought it in time and again and it would malfunction soon after. This time the service person promised he would see to it that it was fixed. I really appreciate the customer care that he gave me. I understand that the service manager Luke Ammann was involved, I never had contact with him. More

Waiting period I am a Honda service department client since 2008 when we got two brand new Honda Civics. The new facilities at your Santa Rosa, CA dealer are awesome I am a Honda service department client since 2008 when we got two brand new Honda Civics. The new facilities at your Santa Rosa, CA dealer are awesome. However I noticed that the check-in and check-out waiting time went up. It took over 15 minutes over our appointment time to get to talk with your service person. Same thing when we picked up our car. Please don't get me wrong, Santiago Pizano provided an excellent service but I think that you could improve your procedures for check-in and check-out. I also noted that you changed your recommendations about when to service the cars. It used to be when the oil life is at 15% or less or no more than a year. Now it is 5,000 miles or no more than 5 months. It is interesting because this is what your Braman Dealer in Miami recommended when we were living there. Also there is a new range of services stating at $ 700 or more. I never spent such amount in a car with low miles. More

Oil Change Once you get to the service advisor the experience is excellent. I don't like the vague check in process you have now. When you enter the service de Once you get to the service advisor the experience is excellent. I don't like the vague check in process you have now. When you enter the service dept all the reps are busy and no one greets you. Then finally you are told to sit in a waiting room out of sight of reps. It feels very slow compared to the prior style of service before your remodel. Also, when you come to pick up the auto you can't just go to the cashier to check out you have to wait again for a rep. More

Good service reps, but...watch your wallet. The dealership has changed, and not for the better in the last year. I've indicated that I recommend this service center, but they are on probation a The dealership has changed, and not for the better in the last year. I've indicated that I recommend this service center, but they are on probation as far as I'm concerned. I used to go in for service & felt the weren't trying to "up sell" services. That's why I went to Manly Honda rather than an independent service provider -- I felt I was getting a square deal. No more. Now they have a new computer system designed to show you that you should be getting more service than indicated by the Honda codes displayed on your dashboard. They want you to buy fuel additives, cleaner this, more frequent oil changes, etc. Now Manley is becoming no better than that large high-pressure dealership chain... Also, for the 2nd time, they replaced my Costco green (indicating nitrogen fill) tire valve covers with something else. (My wife noticed this after I returned home.) This was even after the service rep wrote NOT to fill my tires with their standard compressed air! Really sloppy. I called to complain & they mailed me green replacements. I've had a long-standing favorable working relationship with Bill. He's great, but I'm now worried about the management. More

Cynthia Cunningham - Santa Rosa Manly I have a long history of excellent customer care from your service advisers. My last visit for a brake repair another very positive experience. As I I have a long history of excellent customer care from your service advisers. My last visit for a brake repair another very positive experience. As I consider getting the car serviced a chore that I prefer to avoid, I was most grateful for the warmth of Hirbin's greeting and attention to my requests. I left the appointment with a spring in my step because of the positive encounter. Thank you for your consistent appreciation for our business. I appreciate being treated as a valued customer! More

Great service! We had to go get our new VMI-modified (w/ wheelchair ramp) Odyssey mini-van serviced for an electrical glitch. Car alarm was going off w/ no explanat We had to go get our new VMI-modified (w/ wheelchair ramp) Odyssey mini-van serviced for an electrical glitch. Car alarm was going off w/ no explanation and subsequent battery unplugging made the remote not work. Bill Robertson worked very hard to make sure the van modification company (VMI) was included in the trouble-shooting. The problem was 'fixed' with the technician running it through tests, although they never really found the cause. The manager from Manly graciously offered to not charge VMI for the almost 2 hours of labor. Technically, they should've charged VMI under our warranty plan, so this was very generous. Bill had excellent communication, texted with me throughout the day to make sure we were in the loop. Top notch customer service! Oh, and the shuttle service is awesome. Drove me home and picked me up the next day to retrieve our van. More

A Great Dealership With an appointment for service it is possible to arrange my day when I travel to Santa Rosa (50 miles from my home). The service is always done as q With an appointment for service it is possible to arrange my day when I travel to Santa Rosa (50 miles from my home). The service is always done as quickly as possible as I have to wait. This gives me a large portion of the day to do other business in the area. I feel that, as car maintenance costs go, Manley Honda's prices are reasonable. The service technicians do not recommend added services unless they are really needed. If a car can go for a while longer before a service is performed, the tech tells you that. It is recommended that you need to get that service done on your next visit. Customers are treated well and are not gouged with added expenses. More

EXCELLENT SERVICE Staff was friendly and accommodating. Work was done in a timely manner. Everything was explained to me clearly. And it's a nice place to hang out! Staff was friendly and accommodating. Work was done in a timely manner. Everything was explained to me clearly. And it's a nice place to hang out! More

Excellent Service I have been a Manly Honda customer for over 25 years and have always had excellent car and customer service. My most recent problem was resolved quic I have been a Manly Honda customer for over 25 years and have always had excellent car and customer service. My most recent problem was resolved quickly and I appreciated that David Ashby problem-solved and provided a solution. Thanks for the excellent service. More