Manly Honda - Service Center

Bill Petty You cannot often enough meet kind people. It was my first time at Manley Honda in Santa Rosa and I will come back because of Bill Petty. He was very p You cannot often enough meet kind people. It was my first time at Manley Honda in Santa Rosa and I will come back because of Bill Petty. He was very pleasant and called me by name. Made me feel so welcome and met all my needs. Thank you. Proud Honda Element owner. Michael More

BEST Service Center I have ever been to! I love this place. Everyone is friendly and helpful. The coffee machine and fresh baked cookies are one of many reasons I go back but that is just a s I love this place. Everyone is friendly and helpful. The coffee machine and fresh baked cookies are one of many reasons I go back but that is just a small example of the kind of service and comfort provided by Manly Honda. I can work on my laptop, make calls or take a complimentary shuttle some place for lunch! I like that they listen and offer suggestions about what to address on my car. No high pressure sales! Jess and Chris were awesome last time I was there but the whole crew should be recognized. Bravo! Thanks everyone. More

CRV service First time customer, there for a standard maintence item, (brake fluid flush) with an appointment time of 10:15 a.m. I arrived a few minutes early, ch First time customer, there for a standard maintence item, (brake fluid flush) with an appointment time of 10:15 a.m. I arrived a few minutes early, checked in and went to the waiting area. Several other customers came and went before my name was called at 10:35 by Bill Petty. Nice guy, seemed genuinely interested and customer oriented. Bill took my information, got a work order started and when I asked about how long it would take he said about an hour. An hour and a half later Bill came to me in the waiting area and somewhat apologetically told me that they were just finishing up with my vehicle. Another 30 minutes passed before Bill could finish my transaction, take my payment and give me the keys. 2+ hours total time at the dealership seems a bit much for a brake fluid exchange. More

Santiago Pizano provides excellent customer care! I am new to having a auto service plan and am sometimes confused with the coverage provided. Santiago has helped me on both occasions I have brought I am new to having a auto service plan and am sometimes confused with the coverage provided. Santiago has helped me on both occasions I have brought my Honda CRV in and he very patiently explains the plan to me. He is able to put me at ease and goes out of his way to ensure I have the best experience possible. More

Resolution to Problem Earlier this week I wrote an unfavorable review on a service issue that was not done correctly. I was pleasantly surprised yesterday morning when Jes Earlier this week I wrote an unfavorable review on a service issue that was not done correctly. I was pleasantly surprised yesterday morning when Jessie Prestidge called me to get the problem fixed with as little inconvenience to me. They brought a loaner vehicle to me at my work while they fixed the problem. The end result I am very satisfied. When I went to the service department to get my car Luke Ammann came over introduced himself and apologized. From this experience I can tell the service culture at Manly is taken very seriously. Being employed in a service industry I was very impressed. You certainly have my future business. Thank you. More

Manly Honda Has Won Me Back! UPDATED REVIEW: Much to my surprise and delight, representatives from Manly Honda replied to my low-scoring review in a timely manner and began to "S UPDATED REVIEW: Much to my surprise and delight, representatives from Manly Honda replied to my low-scoring review in a timely manner and began to "Strive for Five [star reviews]." And they did a great job. The degree of care, effort, receptive listening, and genuine effort to win back my business was exceptional. Mistakes were apologized for, offers to resolve were made, and affirmations to be ever-improving were stated. That is everything I expect from a 5-star operation: If you don't get it right the first time, make it right! A few weeks later I "gave 'em another shot" because of this. I was very please with this second experience. Perhaps the only element still lacking would be a car wash! :-) Thank you, Manly Honda & Team. You'll be seeing me in the future! ORIGINAL REVIEW (was only 2 stars). Came in for a simple oil change. Jess Bower was our Sales Rep. Knowledgeable. Patient. Friendly. This Dealership will charge an additional $40 to the basic oil change just to inspect your vehicle for other potential maintenance needed (Brakes, fluids, filters, etc.) Naturally, if they find anything wrong, they'll let you know and encourage you to get it repaired with them. Just down the street at Freeman Toyota, when you get an oil change, will provide a FREE 19-Point inspection of your vehicle, top off your fluids, AND wash your car for you. Honda would be wise to consider adding such a competitive value. More

Smog Check Required smog check for renewal. Went quickly - done in under an hour as promised. Waiting area is comfortable, clean and provides coffee and newspap Required smog check for renewal. Went quickly - done in under an hour as promised. Waiting area is comfortable, clean and provides coffee and newspapers and a customer service rep to answer questions. More

Excellent Service First time Honda owner and first time getting my car serviced. Very pleasantly surprised with the level of service as well as the professionalism in w First time Honda owner and first time getting my car serviced. Very pleasantly surprised with the level of service as well as the professionalism in which the visit was handled. Thank you! More

Excellent Truthful Service 15 Years later and 2 different Honda vehicles and always get truthful service with no hidden agendas to sell more service. Will continue going to Manl 15 Years later and 2 different Honda vehicles and always get truthful service with no hidden agendas to sell more service. Will continue going to Manly Honda of Santa Rosa. More

Customer service I took my Honda in for airbag recall. They were very quick at checking it in. Very friendly and personable. They were done earlier than estimated. The I took my Honda in for airbag recall. They were very quick at checking it in. Very friendly and personable. They were done earlier than estimated. They also communicated to me as soon as it was done. So overall, it was not a hassle. More