Manly Honda - Service Center

Customer care My email correspondence didn't indicate the new service center at the new building, and had to drive around and call to figure that out. When I walked My email correspondence didn't indicate the new service center at the new building, and had to drive around and call to figure that out. When I walked in to the service center, there was no clear place to go. I stood by the door for 10 minutes before someone acknowledge me. I was directed to "customer care". The lady at customer care had walked past me see real times and did not acknowledge me or offer assistance. As a customer service rep myself, if I see someone waiting or looking lost I always offer my help no matter what I am doing. After she ended her phone call, I said I was her for my appointment, at which point she said "okay have a seat". How pointless of an interaction. Then the same gentlemen that initially told me to see customer care, came over and had me go over to his desk. Like I'm not sure why I even had to see the surly and unhelpful receptionist at all. He said it would take maybe an hour, and that they were closing at 4:30. No one ever called me to say my service was done, but i made sure to be there in time anyways so I could get my car back before closing. The service clerk was nice and nothing was his fault. The receptionist with the black hair and mean stare has terrible customer service skills. While I stood there looking like a moron she could have asked me if I needed help one of the three times she walked by me. New service building could use some signage to indicate the check in process. I would not willingly come back for service here More

Good customer service by Santiago Santiago was very efficient and very nice. He drove our Honda to the door for us to pick when he realized my husband was handicapped and couldn't wal Santiago was very efficient and very nice. He drove our Honda to the door for us to pick when he realized my husband was handicapped and couldn't walk a long ways. More

Best Service and More My wife and I were pleasantly surprised when we had our Honda Insight serviced yesterday by Manly Honda in Santa Rosa, CA. The Service Advisor was ve My wife and I were pleasantly surprised when we had our Honda Insight serviced yesterday by Manly Honda in Santa Rosa, CA. The Service Advisor was very knowledgable. The waiting area was staffed with people who were very helpful. The Shuttle Driver was awesome. More

last visit I was very impressed with the service, people, attention to detail. Also the place is immaculate, and everybody is wonderful. They even closed my roof I was very impressed with the service, people, attention to detail. Also the place is immaculate, and everybody is wonderful. They even closed my roof, because it was raining, and I forgot to do it. The service was done on time. I was driven home and picked up by the shuttle, very smooth day for me. Bill Robertson is very professional and never in a hurry, when explaining what it is to be done. I will always come back to Honda either for service, or, when the time comes, for my new car. Brian(Manly), you should be very proud of your employees. They are doing everything right! Thank you so much, Nina Rodigou More

Careing, professional, friendly service center I couldn't ask for a better place to have my car serviced. The staff are amazing (Nick Hatch in particular) in providing outstanding service, professi I couldn't ask for a better place to have my car serviced. The staff are amazing (Nick Hatch in particular) in providing outstanding service, professional, caring and friendly. I highly recommend Manly Honda to anyone who wants there car expertly serviced in a friendly environment. More

Re: Loved the person who helped! Everything was great except it was not an hour and a half. We were there for over three hours. Oh well, I guess great service is worth waiting for. Everything was great except it was not an hour and a half. We were there for over three hours. Oh well, I guess great service is worth waiting for. More

oil change Helpful personnel. My appointment scheduled at 3 was not located your computer although I had the confirmation from you in my cell phone.Consequently Helpful personnel. My appointment scheduled at 3 was not located your computer although I had the confirmation from you in my cell phone.Consequently a 2 hour wait. More

quick and good It was easier and faster than I thought. I would come back if something happens in the future. Maybe other than Mondays I will bring my car. It was easier and faster than I thought. I would come back if something happens in the future. Maybe other than Mondays I will bring my car. More

Great service as always I am taken for my service call when promised, given very courteous and prompt service and the car is always fixed in a quality way, when promised. I am taken for my service call when promised, given very courteous and prompt service and the car is always fixed in a quality way, when promised. More

Great experience I always have a great experience at Manly Honda from the very first contact to when I leave. Very personable experience. Jess was wonderful for taking I always have a great experience at Manly Honda from the very first contact to when I leave. Very personable experience. Jess was wonderful for taking the time to really explain everything to me. I really appreciate that! Thanks Jess! More