Manly Honda - Service Center

Service I brought my Honda Civic in for service yesterday and normally request Dave Ashby. Today I had the pleasure of working with Ted, he was so helpful an I brought my Honda Civic in for service yesterday and normally request Dave Ashby. Today I had the pleasure of working with Ted, he was so helpful and kind. It was his second day back with Honda. I'm glad he's back! I'll now be requesting to work with Ted K. or Dave A. when I bring my car in for service! Thank you for your great work! More

All over the board I had a great experience with Doug while purchasing my vehicle, and he has continued to be very helpful throughout a few mishaps that have occurred at I had a great experience with Doug while purchasing my vehicle, and he has continued to be very helpful throughout a few mishaps that have occurred at the dealership since I made my purchase. More

Always a great experience when getting my car serviced. Excellent as always! Friendly and thorough service. My 2006 Pilot has 164k miles and keeps going strong thanks to you guys. Keep up the good work, Excellent as always! Friendly and thorough service. My 2006 Pilot has 164k miles and keeps going strong thanks to you guys. Keep up the good work, More

Honda service to replace radiator etc The work was expertly performed after the problems were diagnosed. My service manager, Santiago, made sure everything was properly done. Thank you on The work was expertly performed after the problems were diagnosed. My service manager, Santiago, made sure everything was properly done. Thank you once again. H More

Oil Change Came in for my 55,000 mile check up. It went very smoothly. You need 25 words to save, I think that is a bit silly, if fewer words were sufficien Came in for my 55,000 mile check up. It went very smoothly. You need 25 words to save, I think that is a bit silly, if fewer words were sufficient. Lowering star status. More

2 1/2 hour oil change!! Came in for a simple quick oil change, was told it would only be an hour. 2 1/2 hours later my car was finally done. Bill was apologetic and did not Came in for a simple quick oil change, was told it would only be an hour. 2 1/2 hours later my car was finally done. Bill was apologetic and did not charge me for the service. Zero stars for the actual service performed in the service bay, but 5 stars for Bill and the customer care provided by the advisors. More

First service for new Civic Great service. I was bringing my Civic in for its first service. It was for the basics and for a couple of other minor things as software update for s Great service. I was bringing my Civic in for its first service. It was for the basics and for a couple of other minor things as software update for sound, a mysterious rattle, and to check the air conditioning output. Hirbin was friendly and gave me time and financial estimates. Both were spot on. The service team was very thorough in describing what they did and in giving any recommend preventative advice. Thank you!! More

Great service - great tips Dave was fantastic at only giving me the service I needed and making recommendations on what to monitor. He was friendly and is a great communicatior Dave was fantastic at only giving me the service I needed and making recommendations on what to monitor. He was friendly and is a great communicatior. More

Stressful, disappointing. Service was terrible. Arrived at the service dept. on Saturday 7/1/16 at 3:50 pm, due to a dead Honda battery that was installed by this service dept. Battery was under the Arrived at the service dept. on Saturday 7/1/16 at 3:50 pm, due to a dead Honda battery that was installed by this service dept. Battery was under the 100 month warranty. I was approached by a service representative named Dave ? He was very rude, unprofessional, not paying any attention, and stated "I am sorry, everyone has left for the day. I can't help you, you have to come back on Tuesday the 5th." I approached the desk to inquire how late the mechanics worked, was told "they leave at 4:00 pm, and the service department closes at 5:30 pm." I told the person at the desk named Janell that it was 3:50 when I came in and was confronted by service rep. Dave who refused to help. Janell told me to wait until she went and spoke to someone about the situation and the battery was finally changed, and I left as a very unhappy and disgusted long time customer of Santa Rosa Manly Honda. This was not a very good customer service and representation of your service department. More

Service recall and troubleshoot electrical After a wretched experience with Manly service dept a year ago, this was a breath of fresh air due to excellent service advisor Bill Petty. He did hi After a wretched experience with Manly service dept a year ago, this was a breath of fresh air due to excellent service advisor Bill Petty. He did his job as he was supposed to resulting in great service. Being an out of state Honda customer for over 35 years, I am happy to say I feel comfortable with Manly and can transition over with confidence that my few service needs will be taken care of. More