Manly Honda - Service Center

Maintenance Service Representatives were attentive as soon as I arrived with my Honda for maintenance service. Hirbin was prompt and courteous and very helpful. He was Representatives were attentive as soon as I arrived with my Honda for maintenance service. Hirbin was prompt and courteous and very helpful. He was conscientious of the auto service needs. Pleasant and friendly service. More

Rectified an unfortunate situation I called to make an appointment to get tires about 1 week before my appointment day. I was given an appointment and told what brand of tires I would b I called to make an appointment to get tires about 1 week before my appointment day. I was given an appointment and told what brand of tires I would be receiving. I showed up the day and time of my appointment and they didn't have me on file as having an appointment AND they didn't have my size of tires. Needless to say I was upset. I was getting ready to leave when Santiago told me he could use tires from another client who didn't show up for his appointment. After what could have been a huge hassle, they made everything right. And their shuttle system was very helpful as I was able to get to and back from work to the dealership. More

Maintenance We had a great experience. Irving was our rep and he was informative and helpful. The waiting room was inviting and conducive to a library like experi We had a great experience. Irving was our rep and he was informative and helpful. The waiting room was inviting and conducive to a library like experience where you can use a computer or read, etc. They also provided complimentary beverages (add green tea please.)We will be bringing both our cars to Manly as well as purchasing future vehicles.Furthermore our car was ready on time and they even vacuumed the inside. I was able to use a discount coupon as well. More

Great Service I bought my car from this dealership in 2007. I have been coming here ever since for service. The service team, Dave in particular have been helpful I bought my car from this dealership in 2007. I have been coming here ever since for service. The service team, Dave in particular have been helpful and easy to work with. The team at Manly in Santa Rosa truly go above and beyond to make sure their customers have a great experience. More

Excellent service My Honda fit was recalled for faulty air bags. Honda was quick to notify me and furnished a no hassle car rental. Thank you for such great service. My Honda fit was recalled for faulty air bags. Honda was quick to notify me and furnished a no hassle car rental. Thank you for such great service. More

Fabulous Service! I brought my new Honda Civic in to have the "magic coating" applied to the exterior and interior. Hirbin (Irving) met with me about the service, and I brought my new Honda Civic in to have the "magic coating" applied to the exterior and interior. Hirbin (Irving) met with me about the service, and then answered questions I had about some of the new-to-me features in my car. Then, I was on my way in a "loaner." When I returned in the afternoon, there sat my car, pristine and glowing. Once again, Hirbin met with me and took care of the paperwork in an expedient manner. More

Happy with the service, difficult calling in for service I was initially unhappy when calling in for service. I have patients just like service representatives have clients and since they were busy, Hope ga I was initially unhappy when calling in for service. I have patients just like service representatives have clients and since they were busy, Hope gave me to a couple representatives" voice mail. I was not getting called back. I unfortunately decided I had to just go in on the weekend to talk to someone since I couldn't get in by phone. All I needed to know was if it was a 60,000 mile service or not and Hope could have scheduled me. So I feel there was a little lack of communication between Hope, myself and the service representatives. Hope didn't know if it was 60,000 and I didn't know what was told to the service representatives and found out it was just me leaving a message, not Hope, and the service representatives didn't know my needs, just that I wanted to get it. Since I now know that Hope doesn't communicate to the representatives and just refers the person to voice mail, I think that might be a positive change for clients, for Hope to get answers to their questions so she can schedule the patient more efficiently and the serviced representatives can continue with the client they are seeing. On another note, both Bill and Dave always take special time to answer questions or look up past services, or describe problems, etc. They both also said leaving a phone message is very time-consuming for them and it works better to actually leave a text on the phone or email in a question. It might be beneficial to encourage patrons/clients to email or text to reach the service representative easier. More