Manly Honda - Service Center

All over the board I had a great experience with Doug while purchasing my vehicle, and he has continued to be very helpful throughout a few mishaps that have occurred at I had a great experience with Doug while purchasing my vehicle, and he has continued to be very helpful throughout a few mishaps that have occurred at the dealership since I made my purchase. More

Oil Change Came in for my 55,000 mile check up. It went very smoothly. You need 25 words to save, I think that is a bit silly, if fewer words were sufficien Came in for my 55,000 mile check up. It went very smoothly. You need 25 words to save, I think that is a bit silly, if fewer words were sufficient. Lowering star status. More

2 1/2 hour oil change!! Came in for a simple quick oil change, was told it would only be an hour. 2 1/2 hours later my car was finally done. Bill was apologetic and did not Came in for a simple quick oil change, was told it would only be an hour. 2 1/2 hours later my car was finally done. Bill was apologetic and did not charge me for the service. Zero stars for the actual service performed in the service bay, but 5 stars for Bill and the customer care provided by the advisors. More

First service for new Civic Great service. I was bringing my Civic in for its first service. It was for the basics and for a couple of other minor things as software update for s Great service. I was bringing my Civic in for its first service. It was for the basics and for a couple of other minor things as software update for sound, a mysterious rattle, and to check the air conditioning output. Hirbin was friendly and gave me time and financial estimates. Both were spot on. The service team was very thorough in describing what they did and in giving any recommend preventative advice. Thank you!! More

Great service - great tips Dave was fantastic at only giving me the service I needed and making recommendations on what to monitor. He was friendly and is a great communicatior Dave was fantastic at only giving me the service I needed and making recommendations on what to monitor. He was friendly and is a great communicatior. More

Stressful, disappointing. Service was terrible. Arrived at the service dept. on Saturday 7/1/16 at 3:50 pm, due to a dead Honda battery that was installed by this service dept. Battery was under the Arrived at the service dept. on Saturday 7/1/16 at 3:50 pm, due to a dead Honda battery that was installed by this service dept. Battery was under the 100 month warranty. I was approached by a service representative named Dave ? He was very rude, unprofessional, not paying any attention, and stated "I am sorry, everyone has left for the day. I can't help you, you have to come back on Tuesday the 5th." I approached the desk to inquire how late the mechanics worked, was told "they leave at 4:00 pm, and the service department closes at 5:30 pm." I told the person at the desk named Janell that it was 3:50 when I came in and was confronted by service rep. Dave who refused to help. Janell told me to wait until she went and spoke to someone about the situation and the battery was finally changed, and I left as a very unhappy and disgusted long time customer of Santa Rosa Manly Honda. This was not a very good customer service and representation of your service department. More

Service recall and troubleshoot electrical After a wretched experience with Manly service dept a year ago, this was a breath of fresh air due to excellent service advisor Bill Petty. He did hi After a wretched experience with Manly service dept a year ago, this was a breath of fresh air due to excellent service advisor Bill Petty. He did his job as he was supposed to resulting in great service. Being an out of state Honda customer for over 35 years, I am happy to say I feel comfortable with Manly and can transition over with confidence that my few service needs will be taken care of. More

Required maintenance! This was required service appointment for routine service, oil change, filter, tire rotation etc., etc., etc. I made the appointment via telephone, a This was required service appointment for routine service, oil change, filter, tire rotation etc., etc., etc. I made the appointment via telephone, and was given the time for two days later, which was perfect for me. Sign in was quick, shown to the waiting area, called to the service desk for paper work less than 10 minutes later. Car would be ready in approximately 1 1/2 hours. I ended up turning in the vehicle (end of lease) for a 2016 CR-V Touring. Delighted! More

Oil Change I gave a one star rating due to the wait that you have to expreience just to drop your vehicle off (even with an appointment) and due to the fact that I gave a one star rating due to the wait that you have to expreience just to drop your vehicle off (even with an appointment) and due to the fact that they dont wash your car with the service like Hansel Honda. The man named Jess that helped me was very quick, polite, and professional. More

Drivsr airbag recall Excellent service and follow-up including car rental so I could take my Insight off the road while waiting for parts. I couldn't have asked for better Excellent service and follow-up including car rental so I could take my Insight off the road while waiting for parts. I couldn't have asked for better handling of the recall. Good for Manly ! More