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7,542 Reviews of Manly Honda - Service Center
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June 21, 2016
Oil change appt. Poor communication, very unorganized front office. Ladies at front desk rolling their eyes with customers on the phone as well. Had coupon for oil c Poor communication, very unorganized front office. Ladies at front desk rolling their eyes with customers on the phone as well. Had coupon for oil change and price was not honored nor explained. More
by JENSTEPHENS0
Verified CustomerEmployees Worked With
Bill Petty
June 20, 2016
Always good service. Car problem away from Santa Rosa. Was offered the car care towing, but we did get the car started on our own. We were given an emergency appointment Car problem away from Santa Rosa. Was offered the car care towing, but we did get the car started on our own. We were given an emergency appointment at the very end of the service day which was the soonest we could arrive. A new battery was put into the car and an extra discount given for our inconvenience as the battery had tested good just the day before. so, what could have been a really bad experience was turned into a good one. Once again, Bill Robertson did an outstanding job for us. More
by SUSANNE.SCHOLZ
Employees Worked With
Bill Robertson
June 18, 2016
CRV oil charnge service Dave was very friendly, as was all the staff. He had a lot of information. I was surprised to find out that with the 40+ computers in my CRV, it could Dave was very friendly, as was all the staff. He had a lot of information. I was surprised to find out that with the 40+ computers in my CRV, it could not keep track of a service needed at 5,000 miles. Dave said that it had been almost 10,000 miles since my last service but never warned me that I was over the max. This should be told to all customers so that they can watch their mileage and not rely on the car to keep track of it. Kind of disappointed about that, I hope it doesn't void my warranty. More
by blandersen
Employees Worked With
June 18, 2016
Excellent Service by Jess Prestidge, Service Advisor I want to commend and thank Jess Prestidge for his commitment to excellent customer service practices and for his perseverance in resolving an issue t I want to commend and thank Jess Prestidge for his commitment to excellent customer service practices and for his perseverance in resolving an issue that came up in a routine service appointment in March 2016. I was shocked and surprised when he called me on June 17, 2016, to tell me that he was able to get a replacement for my license plate holders that had mistakenly been taken off my car and disposed of by the tech in March. The holders were of sentimental value to me, and I was completely amazed that Jess remembered and went the "extra mile" and then some to find a replacement several months later. Thanks to Manly for having such an outstanding person in your organization! Thank you so much, Jess! More
by Diane
Employees Worked With
Jess Prestidge
June 17, 2016
First service Fast, polite, friendly and competitively priced. That's all I think is needed to summarize my experience and resent having to meet a word minimum. So Fast, polite, friendly and competitively priced. That's all I think is needed to summarize my experience and resent having to meet a word minimum. So there. More
by Skyking
Employees Worked With
Nicholas Hatch
June 17, 2016
Cooperative Bill Robertson is always conscientious. He works so hard to do his best for his customers that he truly deserves a hero metal. I am, however, concer Bill Robertson is always conscientious. He works so hard to do his best for his customers that he truly deserves a hero metal. I am, however, concerned about the stress level to which your service representatives are subjected. Too many appointments, I notice, have all of your employees running like hamsters. It also means longer wait times. Regardless, Bill pleasantly soldiers on and I would always recommend him. More
by SLAWRENC
Employees Worked With
Bill Robertson
June 16, 2016
Another great experience with Manly Honda Service! I have always found Manly Honda Service to be exceptional. And this time was no exception. The charges for both the parts and the labor were quite r I have always found Manly Honda Service to be exceptional. And this time was no exception. The charges for both the parts and the labor were quite reasonable. More
by STEVE_SCHUPBACH
Employees Worked With
Great Mechanics!, Bill Robertson, Luke Ammann
June 16, 2016
Great service Friendly and quality service done. I got the Zurk shield done on my leather interior and my exterior paint. I also had my windows tinted. They did fab Friendly and quality service done. I got the Zurk shield done on my leather interior and my exterior paint. I also had my windows tinted. They did fabulous work. I was happy to get a loaner car as well. Thank you Honda!!👍 More
by Sandy T
Employees Worked With
Nicholas Hatch
June 16, 2016
Parts Dept service I’ve been having trouble with the key fob on my 2009 Accord not working correctly, so I changed the battery (CR1616) and it was still having intermitt I’ve been having trouble with the key fob on my 2009 Accord not working correctly, so I changed the battery (CR1616) and it was still having intermittent issues. I thought a new fob was needed so I went to Manly Honda Parts Dept to get a new one. The counter clerk said it could be the battery, they are not all made to the same specs and that could be the problem. He replaced the battery, I went out and tested it and it now worked just fine. He also replaced the cracked cover for me, the total cost was $17 verses $150 for a new fob and programming. Looking at both batteries side-by-side you could see a slight difference! Thank you Patrick at Manly Parts Dept. More
by CCRider
Employees Worked With
Patrick Channing II
June 15, 2016
Great Service Service Advisor, Bill Petty, listened to my concerns and checked each one. He explained what was found and how they corrected the problem. He polite Service Advisor, Bill Petty, listened to my concerns and checked each one. He explained what was found and how they corrected the problem. He polite and professional. I will return. More
by Bob.Phelps
Employees Worked With
Bill Petty
