Manly Honda - Service Center

Outstanding service from Jess Prestidge Jess is extremely knowledgeable and answered all of my questions regarding the service I needed. Along with being very professional he was also very Jess is extremely knowledgeable and answered all of my questions regarding the service I needed. Along with being very professional he was also very personable and affable. He made me feel very comfortable, and my total overall experience there could not have been any better. From the caffe latte I enjoyed as I waited for my car to be serviced to Mr. Prestidge explaining to me how my car had locked on me with all windows and doors locked I could not get out. It had been an important concern I had, and Jess explained it well to me: it was an antitheft feature and how it happened and how I could resolve it with the cars remote key to silence the alarm and unlock all doors. Jess is a kind person and made me feel comfortable and relaxed. He informed me they would vacuum my cars interior as a complementary service. He also gave me two free license plate holders and had them installed for me when I had inquired about them at the service counter. I could go on and on about all the reassurances and kind service he gave me, but I will end here and just say that Jess is quite an attribute to your company; and note that all service representatives in the world should be as kind, caring and helpful as Mr. Jess Prestidge. I give the very highest recommendation for this individual, Jess Prestidge, and also for your entire company there at Manly Honda in Santa Rosa. More

Very helpful I had a problem with the control knob on the heater/air conditioner on my older Honda. I called several places to try to get estimates. One shop I cal I had a problem with the control knob on the heater/air conditioner on my older Honda. I called several places to try to get estimates. One shop I called talked about having to pull the front off the center consol to get at the problem....costing hundreds of dollars. I came in to see Bill Robertson, a service advisor at Manly Honda, and he said the problem was simple and cheap and it just needed a new knob. He helped get the old knob off correctly. The new one only cost a bit over 10 bucks, which was a big relief. Bill was very helpful, friendy and courteous. I would highly recommend this service department and Bill Robertson. More

Mario Vazquez was very helpful when we were on the get Key battery. He was so polite and I only wish all sales people had his outstanding politeness. We just want was very helpful when we were on the get Key battery. He was so polite and I only wish all sales people had his outstanding politeness. We just wanted to give him extra credit for being so nice. Thank you Mario Vazquez! More

Service Appt Review Dave went above and beyond to make sure everything was taken care of properly. He provided great customer service and answered every question asked of Dave went above and beyond to make sure everything was taken care of properly. He provided great customer service and answered every question asked of him. More

New to the Area New to Santa Rosa, quick service questions and concerns on my Honda Si. Jess Prestidge was my service writer and not only took care of the issues I wa New to Santa Rosa, quick service questions and concerns on my Honda Si. Jess Prestidge was my service writer and not only took care of the issues I was there for but made sure to point out other areas of concern on my car. More

I would reccomend Manley Honda but not Manley Hyundai Dave at Manley Honda has been a god send . Personal, attentive, and a all around wonderful man 'I would bring the Honda back to him any day! However M Dave at Manley Honda has been a god send . Personal, attentive, and a all around wonderful man 'I would bring the Honda back to him any day! However Manley Hyundai never! Horrible service manager charged me to redo the steering mechanism after 1 and a half years of being replaced, most places cover their parts up to two years including labor and do not use pep boy parts. I was charged for the labor rental car and was rudely received It is amazing how one dealership with two different service departments can be SO different ! My other car a Buick WILL never return for servicing! More

Multi-Tasked Service Appointment My recent CR-V service appointment covered three very diverse maintenance aspects. In addition to the need for a routine oil change and the implementa My recent CR-V service appointment covered three very diverse maintenance aspects. In addition to the need for a routine oil change and the implementation of a factory safety recall by Honda, I was in real need of technical advice regarding an unexpected smog test behavior, reported by my regular Smog-place a few days earlier. The puzzling results had held up my car’s bi-annual, otherwise routine smog certification. - As I had hoped for, my long-time Service Advisor, David Ashby applied his technical expertise and was quickly able to identify the most probable cause for my car’s incomplete smog-test. His speedy and accurate analysis of the problem, followed by my implementation of his suggested remedial action, helped substantially for my CR-V to complete a successful Smog-certification. I will continue to appreciate and recommend the helpful attitude and the willingness to share technical insight with customers like me by David and the Manley Service Team. --- I am very satisfied with the results of my service appointment. HSH More

Top of the Line Service! People like to knock bringing your car to the dealership because they say it's overpriced. I completely disagree. I think that you get what you pay fo People like to knock bringing your car to the dealership because they say it's overpriced. I completely disagree. I think that you get what you pay for. At Honda, I know I'm getting the best. I'm dealing with professionals that are educated on all of the details of my car and I leave feeling happy and confident about the work that was done!😄 Plus, I love all of the friendly staff( Irving, Katrina, Bill, and GREAT to have Ted back) and how welcome and comfortable they make me and my three and half year old feel while there. They go above and beyond, not sometimes, ALL THE TIME. I would never take my pilot any where else. Why would I when I can get everything I want and more at the Honda Dealership. One more thing, they always send coupons! It just doesn't get any better! 😀?👍 More

Overall experience with Manly Honda in Santa Rosa Good Job, Bill Petty... Courteous, helpful, knowledgeable, and aware of the service I needed. Impressive organization for a busy Thursday. Manly cr Good Job, Bill Petty... Courteous, helpful, knowledgeable, and aware of the service I needed. Impressive organization for a busy Thursday. Manly creates a "wow" factor from the minute one walks through the front door (in sales... Chuck Hansen was great) through the maintenance department. It appears everyone knows their role/job. Only thing which could use improving is the Finance Dept. Took a very long period of time to transact a "cash" purchase. However, not sure if that was due to "Lawyer/Liability" requirements or what. In the future, if a client is paying "cash", see if they want to come in with a cashier's check to avoid all the credit checks. More

Great experiance by out of town folks My wife and I were traveling northern California on vacation when we realized we need an oil change. Manly Honda got us in and back on the road quickl My wife and I were traveling northern California on vacation when we realized we need an oil change. Manly Honda got us in and back on the road quickly. Ted Krupinsky was pleasant and easy to deal with. Our interaction with other employees was also a pleasure. Well done Manly Honda! Dan in Phoenix More