Manly Honda - Service Center

Great service - great tips Dave was fantastic at only giving me the service I needed and making recommendations on what to monitor. He was friendly and is a great communicatior Dave was fantastic at only giving me the service I needed and making recommendations on what to monitor. He was friendly and is a great communicatior. More

Stressful, disappointing. Service was terrible. Arrived at the service dept. on Saturday 7/1/16 at 3:50 pm, due to a dead Honda battery that was installed by this service dept. Battery was under the Arrived at the service dept. on Saturday 7/1/16 at 3:50 pm, due to a dead Honda battery that was installed by this service dept. Battery was under the 100 month warranty. I was approached by a service representative named Dave ? He was very rude, unprofessional, not paying any attention, and stated "I am sorry, everyone has left for the day. I can't help you, you have to come back on Tuesday the 5th." I approached the desk to inquire how late the mechanics worked, was told "they leave at 4:00 pm, and the service department closes at 5:30 pm." I told the person at the desk named Janell that it was 3:50 when I came in and was confronted by service rep. Dave who refused to help. Janell told me to wait until she went and spoke to someone about the situation and the battery was finally changed, and I left as a very unhappy and disgusted long time customer of Santa Rosa Manly Honda. This was not a very good customer service and representation of your service department. More

Service recall and troubleshoot electrical After a wretched experience with Manly service dept a year ago, this was a breath of fresh air due to excellent service advisor Bill Petty. He did hi After a wretched experience with Manly service dept a year ago, this was a breath of fresh air due to excellent service advisor Bill Petty. He did his job as he was supposed to resulting in great service. Being an out of state Honda customer for over 35 years, I am happy to say I feel comfortable with Manly and can transition over with confidence that my few service needs will be taken care of. More

Required maintenance! This was required service appointment for routine service, oil change, filter, tire rotation etc., etc., etc. I made the appointment via telephone, a This was required service appointment for routine service, oil change, filter, tire rotation etc., etc., etc. I made the appointment via telephone, and was given the time for two days later, which was perfect for me. Sign in was quick, shown to the waiting area, called to the service desk for paper work less than 10 minutes later. Car would be ready in approximately 1 1/2 hours. I ended up turning in the vehicle (end of lease) for a 2016 CR-V Touring. Delighted! More

Oil Change I gave a one star rating due to the wait that you have to expreience just to drop your vehicle off (even with an appointment) and due to the fact that I gave a one star rating due to the wait that you have to expreience just to drop your vehicle off (even with an appointment) and due to the fact that they dont wash your car with the service like Hansel Honda. The man named Jess that helped me was very quick, polite, and professional. More

Drivsr airbag recall Excellent service and follow-up including car rental so I could take my Insight off the road while waiting for parts. I couldn't have asked for better Excellent service and follow-up including car rental so I could take my Insight off the road while waiting for parts. I couldn't have asked for better handling of the recall. Good for Manly ! More

Very Helpful Parts Department! My experience with the Honda Parts Department has been great! I purchased my Honda Accord from Manly Honda in 2012, and recently had a new battery put My experience with the Honda Parts Department has been great! I purchased my Honda Accord from Manly Honda in 2012, and recently had a new battery put in by AAA. After the new battery was installed, my Navigation system and radio required special codes in order to work. As I did not have this information on any purchase paperwork or manual, I contacted Many Honda Parts Department, and was helped by Patrick. He was able to walk me through the process of what information I needed to provide (serial number, not VIN number) and how to find it, since it was not where the manufacturer originally placed it, as is often the case when the car is bought used (like mine). His instructions were clear and easy to follow, and with the information, he was able to provide me with the codes I needed over the phone, which is greatly appreciated since my work schedule wouldn't allow me to swing by the dealership until the following week. Patrick was knowledgeable, friendly, and very helpful!! I would highly recommend their services!! More

Everything was done as expected and turned out good. The car, model Accord EX 1995, is in your care the past 18 years and drives well and is in excellent condition thanks to your technicians.- The car, model Accord EX 1995, is in your care the past 18 years and drives well and is in excellent condition thanks to your technicians.- More

Almost happy customer. Entryway a hazard from high traffic street. Missed driveway 2 out of two trips since you moved service dept. How about a back entrance??? Appears Entryway a hazard from high traffic street. Missed driveway 2 out of two trips since you moved service dept. How about a back entrance??? Appears tires were rotated in spite of fact service adviser and I agreed it was not to be done. More

Amazing Service Experience Engine light came on and was flashing on 2011 Odyssey. Towed to dealer. Dealer replaced short engine block, 6 spark plugs, many gaskets and rings and Engine light came on and was flashing on 2011 Odyssey. Towed to dealer. Dealer replaced short engine block, 6 spark plugs, many gaskets and rings and 2 axles. All under warranty. Also had timing belt, water pump and valve adjustment. Only had to pay $268. Service Advisor was Bill Robertson and he was amazing and got almost all of th work covered under warranty. More