Manly Honda - Service Center

Service at Manly Great professional service from employee who helped me! He explained what was being done on my car very well. Comfortable waiting area and would recom Great professional service from employee who helped me! He explained what was being done on my car very well. Comfortable waiting area and would recommend Manly to family and friends. More

AC issue Need better service with lending our rental car when car is being service for things that you taken it in the past and issue was not fixed before. New Need better service with lending our rental car when car is being service for things that you taken it in the past and issue was not fixed before. New cars are having defects with AC not working. More

Recall I was in for just the CRV passenger side airbag inflator recall. The service personnel were efficient and communicative; the process was smooth. Als I was in for just the CRV passenger side airbag inflator recall. The service personnel were efficient and communicative; the process was smooth. Also, I was glad to see a 2017 Ridgeline in the showroom for a first impression. More

service Thanks for the good service in my Honda! I am planning to take my car again to this location. This site keep telling me to write more. I think I did e Thanks for the good service in my Honda! I am planning to take my car again to this location. This site keep telling me to write more. I think I did enough. More

Lack of communication I have had generally okay experiences with Manly. I have been taking my Honda Accord there since I bought it in 2007. Initially the service was quit I have had generally okay experiences with Manly. I have been taking my Honda Accord there since I bought it in 2007. Initially the service was quite good and the technicians were good about calling me with information and answering my questions. I have had 2 negative experiences however in the last couple of years. I bought tires from you about a year or 2 ago and all but 1 of them had to be eventually replaced. I had 3 different incidents where I slightly bumped into a curb and each time, I ended up with a flat. I had them replaced by Big O and haven't had any issues since that time. The second negative experience was just this last week when I took my car in for a service. I left it all day and expected a call when it was done. I never received a call and when I called at 4:30 I got the message machine and no call back. I called the next morning and was told that it was done. I wasn't able to pick it up that day, so I picked it up the following day, on a Saturday. Dave, my service technician was not there. The woman at the service desk apologized. She had to go and find the paperwork from Dave's station, as she didn't have it. I just didn't feel like I was well taken care of. No one was there to go over the repairs with me or advise me about my car's condition. I think you need to improve your customer service. More

Airbag recall painless Dave was a very thorough service advisor and mad the whole airbag recall on both of our Honda vehicles, painless. We were provided with a rental car f Dave was a very thorough service advisor and mad the whole airbag recall on both of our Honda vehicles, painless. We were provided with a rental car for each of our vehicles after we were given the choice to keep our vehicles at home or leave them at Manly Honda, which we did. Being long time Honda owners and related to a Honda employee, we experienced the professionalism and customer service for which Honda is known. Thanks for doing a great job! More

Awesome Everything was taken care in the way I was expecting. If there were some issues I would certainly let you know. I always appreciate the care and the Everything was taken care in the way I was expecting. If there were some issues I would certainly let you know. I always appreciate the care and the service provided. More

Great customer service and professionalism Excellent service from the moment I walked in. First time in new facility. Comfortable, clean, efficient. Manly knows how to take care of their client Excellent service from the moment I walked in. First time in new facility. Comfortable, clean, efficient. Manly knows how to take care of their clients. Hirbin Ceballos was my service rep. Polite, knowledgeable , explained every detail of what I my service involved. Answered every question I asked and I ask a lot! Hugo Mendez has taken care of me before in rentals and it is always nice to see a familiar face. Quick and easy. Pickup the next morning was effortless. It is a pleasure to work with Manly and their expert staff. More

Consistent Excellent Service This is my third Accord (2007, 2011; now 2015) that I have taken to Manly for service. I have my favorite Service Advisors, yet have found them all to This is my third Accord (2007, 2011; now 2015) that I have taken to Manly for service. I have my favorite Service Advisors, yet have found them all to be consistently professional, courteous & knowledgeable. I generally wait; do some work via the free Wi-Fi; occasionally have a latte from their customer counter offerings. The new "digs" are bright & airy - love the ocean, redwoods and Sonoma hills scenes in the show room. I appreciate the "save water no auto washing every car" policy - gets one in and out faster too! More

Unexpected good outcome When our only car would not start, and was towed to Manly Honda, we felt a bit like anything could happen. In the good hands of Bill Robertson and th When our only car would not start, and was towed to Manly Honda, we felt a bit like anything could happen. In the good hands of Bill Robertson and the mechanics, the result was better than expected (and less expensive!) Bill kept us informed along the way, worked with the parts and service departments, and arranged for a rental car during the process. Whew - we're on the road again! More