Manly Honda - Service Center

Very Informative Bill was very informative and caring about my wants and needs for my car. He made sure I was paying for the service I wanted Bill was very informative and caring about my wants and needs for my car. He made sure I was paying for the service I wanted More

Bill Petty I am taking the time to write this because of the excellent service I received from Bill Petty. I can't thank him enough for going out of his way to I am taking the time to write this because of the excellent service I received from Bill Petty. I can't thank him enough for going out of his way to make my experience great and the follow up he extended was more than I could ask. You are a better business for having him. Tina Moore More

staff was kind however, check in took too long everyone very nice and helpful but the check-in time too much too long, usually we could drop off quickly but I had to wait a half hour before my name everyone very nice and helpful but the check-in time too much too long, usually we could drop off quickly but I had to wait a half hour before my name was called to check-in More

GREAT CUSTOMER SERVICE AND EXCELLENT MAINTENANCE WORK On very busy weekdays, 7/26 & 7/27, I appreciate the very personable and knowledgeable service I received from customer service adv On very busy weekdays, 7/26 & 7/27, I appreciate the very personable and knowledgeable service I received from customer service advisor Dave Ashby. Furthermore, I extend compliments to Hugo Mendez for his service in taking care of my car rental and the maintenance technicians for their thorough and excellent work. Sincerely, Ron Pagano...2001 Honda Accord More

Ted Krupinsky is the best service advisor at Honda Had my pilot in for the airbag recall. Service advisor Ted Krupinsky is back at Honda after an absence and he is simply the best employee there. He Had my pilot in for the airbag recall. Service advisor Ted Krupinsky is back at Honda after an absence and he is simply the best employee there. He made my service easy and quick. If you have a need for service, ask for Ted. He knows Hondas very well and is quick and very friendly. He will be able to to make your service or repair a positive experience. More

Responsive to my needs! Manly went out of their way to make me feel like a VIP !!! They found very rare parts and I had my Ridgeline back the next day. Manly went out of their way to make me feel like a VIP !!! They found very rare parts and I had my Ridgeline back the next day. More

Staff promises things they can't deliver I was called two days ago to be informed that my car was ready for pickup. Dave told me that if I don't pick up my car that day they will take money o I was called two days ago to be informed that my car was ready for pickup. Dave told me that if I don't pick up my car that day they will take money out of his paycheck. In addition, I was told that they couldn't replace the passenger airbag seat (that my wife uses all the time) and that I need to have people sit in the back or behind me to avoid the airbag deploying; "Look just check again in September if you hear anything...". I was told that they could only replace the passenger side. Then the justification was that Honda is spending too much on loaner cars and that they can't offer it anymore; there was a customer ahead of me in line and they said "They are spending so much money on leaner cars, can you believe it, the guy behind you (me) had it for 4 months, that's $3000 we had to pay". I called Honda Corp. and they said that there was another letter sent out in Jully that said "all airbag-related issues will be taken care of.... honda dealers are well equipped to handle it and will take care of your needs". I did not appreciate waiting 3 hours of my morning to pick up a car unfinished after 4 months. At this point they could come up with offering me to buy a new one. More

Outstanding Service Department The Service Department, and specifically Bill Petty the Service Advisor, were relentless in fixing a unique problem with our CRV Navigation "Turn by T The Service Department, and specifically Bill Petty the Service Advisor, were relentless in fixing a unique problem with our CRV Navigation "Turn by Turn" feature. With determination and diligence Bill coordinated over an 8 month period of time the 7 service appointments to replace every related component and the fulfillment of the many repair recommendations from Honda Tech Line, Honda America and the unit manufacture. He kept assuring us, over and over, they could fix the stubborn problem and after enormous time and trouble they persisted and got the job done! All through this, Bill provided superb customer service with minimal wait times, comfortable waiting room, loaner cars, etc. and, importantly, kept us informed on a timely basis of the repair status. Even if one hasn't purchased their Honda from this particular dealer, I would definitely recommend they get their service done here. Ed & Coleen G. More

Above and beyond expectation Luke Ammann and the entire service team handled my complicated warranty issue with such professionalism. I was always aware of what was going on and f Luke Ammann and the entire service team handled my complicated warranty issue with such professionalism. I was always aware of what was going on and felt comfort knowing that the job was getting done right the first time. As a woman, I have been ripped off and lied to by so many car repair folks. It's hard to find people you can trust. I happily drive an hour out of my way to have my Land Rover serviced with Luke and the team at Manly Honda. More

Driver side airbag replacement The arrangements to leave the car and get the rental car went fine. I did not like the fact that I could not transport my dog in the rental car whilst The arrangements to leave the car and get the rental car went fine. I did not like the fact that I could not transport my dog in the rental car whilst I waited for the air bag part to come in...that was the whole reason I chose a Honda Fit in the first place. The pickup part was confusing. Your service department needs to communicate better with customers exactly how to handle the return of the rental cars once air bags have been replaced. I had difficulty getting through and had to call a couple of times before I found out that I had to get the rental car back to Enterprise before noon on Sat-when I was called late Friday afternoon that my car was ready, and I was returning home from vacationing out of the U.S; Enterprise is not open on Sundays, and I was concerned with being charged for the extra time. I am trusting that the actual service was done well, and I appreciated that my car was washed before I picked it up. I am NOT happy about another recall on the passenger's side and Honda's expectation that we don't let anyone set in the passenger seat until the parts come in. Really??? I have not had time to contact the Honda Corporation yet with my opinion on this ridiculousness, but I will. I understand that this is not the service department's fault, but I am losing my faith in the safety and reliability of Hondas. I find Irbin to be very nice to work with, but, since I'm feeling a bit grumpy, your receptionist needs to treat people less abruptly on the phone. I did not catch her name. More