Manly Honda - Service Center

Extremely favorable. I have a 2005 Honda Pilot with approximately 103,000. The car had developed a shimmy and it was time for a big maintenance job. After going back and I have a 2005 Honda Pilot with approximately 103,000. The car had developed a shimmy and it was time for a big maintenance job. After going back and forth on getting the maintenance done or getting a new car, we decided to get the big costly maintenance job. I had an estimate from a couple local mechanics and from Manly. The service person said they could give me a senior discount and try to match the other quotes which were just a little lower. We opted for Manly and are so glad we did. The Pilot runs like new again, and Bill Robertson was great. They matched the price, gave me a loaner car and did a beautiful job. It has been a great car and Manly has always done a super job. Going forward I will go back to Manly exclusively in spite of the long drive to Santa Rosa. More

Lost my trust I purchased my Honda Pilot from Manly Honda in 2005 and have been bringing it into Manly Honda, religiously, for the past 11 years. Recently, I went I purchased my Honda Pilot from Manly Honda in 2005 and have been bringing it into Manly Honda, religiously, for the past 11 years. Recently, I went in for a routine oil change and tire rotation. First, I was surprised to learn that I would be charged for rotating the tires. I bought 4 new tires from Manly just last year, (after I received a call, during my oil change visit, saying I needed them) and was expecting a complimentary tire rotation. When I purchased tires from other facilities, that has always been the case. I wasn't upset, just disappointed. However recently after dropping off my Pilot for it's routine oil change, I received a call saying that I needed approximately $1,100.00 in repairs or services. Normally, I would accept Manly's service department recommendations and authorize the necessary services. This time, I declined to have extra recommended services. I decided to get a second opinion, and learned that only one, of the four services, the Manly service tech said my car needed, was necessary. And the fee for that repair was almost half of what Manly wanted to charge me for the same repair. ($300.00 vs. $545.00) Needless to say, I no long trust Manly Honda to be honest about the repairs I need and will not be returning there for any service. I am now questioning how many of the other "calls" I received during routine oil changes, saying I needed additional repairs...I really needed. More

Fast, efficient service experience! I had an 8:30 appointment, was on my shuttle home by 9:00, was picked up at home by the shuttle at 11:30, picked up my car and was home by 12:00! I c I had an 8:30 appointment, was on my shuttle home by 9:00, was picked up at home by the shuttle at 11:30, picked up my car and was home by 12:00! I call this fast and efficient service, not to mention that everyone that I encountered was so friendly and professional. More

Consistently Pleased I purchased my formerly owned Honda CRV from Manly about 7 years ago and have been returning for service and repairs. I have never had a less-than-ex I purchased my formerly owned Honda CRV from Manly about 7 years ago and have been returning for service and repairs. I have never had a less-than-exceptional experience. More

Terrible service I set up an appointment a week ago for my 2010 dodge ram. I bought it from Manly Honda. I brought it in for an oil change and cabin air filter. I got I set up an appointment a week ago for my 2010 dodge ram. I bought it from Manly Honda. I brought it in for an oil change and cabin air filter. I got here at 7:50. After being here 1 1/2 hours, I went to walk around. My truck was not in there service center and not in the parking lot. After looking at a neighboring dealership I got back and was then told that there were no parts here. And that I should have provided more information. As of 10 am my truck was still not ready. Since I bought it here why is there no information and parts available? I am getting very annoyed. The Web site provided only shows that my truck was dropped off, and nothing done. I am now late for work and still no update to when it will be done. I will not bring my truck back without serious apologies and discounts for their lack of equipment and parts. More

Outstanding service from Jess Prestidge Jess is extremely knowledgeable and answered all of my questions regarding the service I needed. Along with being very professional he was also very Jess is extremely knowledgeable and answered all of my questions regarding the service I needed. Along with being very professional he was also very personable and affable. He made me feel very comfortable, and my total overall experience there could not have been any better. From the caffe latte I enjoyed as I waited for my car to be serviced to Mr. Prestidge explaining to me how my car had locked on me with all windows and doors locked I could not get out. It had been an important concern I had, and Jess explained it well to me: it was an antitheft feature and how it happened and how I could resolve it with the cars remote key to silence the alarm and unlock all doors. Jess is a kind person and made me feel comfortable and relaxed. He informed me they would vacuum my cars interior as a complementary service. He also gave me two free license plate holders and had them installed for me when I had inquired about them at the service counter. I could go on and on about all the reassurances and kind service he gave me, but I will end here and just say that Jess is quite an attribute to your company; and note that all service representatives in the world should be as kind, caring and helpful as Mr. Jess Prestidge. I give the very highest recommendation for this individual, Jess Prestidge, and also for your entire company there at Manly Honda in Santa Rosa. More

Very helpful I had a problem with the control knob on the heater/air conditioner on my older Honda. I called several places to try to get estimates. One shop I cal I had a problem with the control knob on the heater/air conditioner on my older Honda. I called several places to try to get estimates. One shop I called talked about having to pull the front off the center consol to get at the problem....costing hundreds of dollars. I came in to see Bill Robertson, a service advisor at Manly Honda, and he said the problem was simple and cheap and it just needed a new knob. He helped get the old knob off correctly. The new one only cost a bit over 10 bucks, which was a big relief. Bill was very helpful, friendy and courteous. I would highly recommend this service department and Bill Robertson. More

Mario Vazquez was very helpful when we were on the get Key battery. He was so polite and I only wish all sales people had his outstanding politeness. We just want was very helpful when we were on the get Key battery. He was so polite and I only wish all sales people had his outstanding politeness. We just wanted to give him extra credit for being so nice. Thank you Mario Vazquez! More

Service Appt Review Dave went above and beyond to make sure everything was taken care of properly. He provided great customer service and answered every question asked of Dave went above and beyond to make sure everything was taken care of properly. He provided great customer service and answered every question asked of him. More

New to the Area New to Santa Rosa, quick service questions and concerns on my Honda Si. Jess Prestidge was my service writer and not only took care of the issues I wa New to Santa Rosa, quick service questions and concerns on my Honda Si. Jess Prestidge was my service writer and not only took care of the issues I was there for but made sure to point out other areas of concern on my car. More