Manly Honda - Service Center

Service Excellence by Dave Ashby Dave personally helped get my unscheduled service done in a timely fashion on a busy day without an appointment. He knows me by name and knows the car Dave personally helped get my unscheduled service done in a timely fashion on a busy day without an appointment. He knows me by name and knows the cars I have. I've never gotten anything less than excellent service and attention from him. Thanks Dave! More

Happy I have a Honda! Dear Luke, Dear David Ashby, The Hahn's in Healdsburg are Happy they own a Honda! Service appointments are like visiting our best friends. We are w Dear Luke, Dear David Ashby, The Hahn's in Healdsburg are Happy they own a Honda! Service appointments are like visiting our best friends. We are welcomed with smiles by all staff -- even when the service area is busy. Our Honda Pilot is now eleven years young! It still drives like new. We credit this vehicle's performance to the skilled and professional expertise of Manly's entire staff. We thank you. A special expression of our appreciation go out to Dave Ashby. He is always ready and willing to explain to us what our Honda needs to keep it "running like a top". It would be better said, "Running like a dependable top quality new Honda". To Service Manager, Luke -- your service staff are professional, helpful and fortunate to have a manager who understands the needs of your customers. Cudos to you for managing a "well oiled" Customer Service Department! We are thankful we found Manly Honda. We are extremely pleased with the service we have received and we will continue to look forward to all future service appointments. With respect and appreciation, we say loud and clear, "Thank You", Joandell and Kurt Hahn More

Above and Beyond The accessory fuse blew in my Honda Civic. I went to the parts counter and was assisted by Patrick. He volunteered to come out to my car to determine The accessory fuse blew in my Honda Civic. I went to the parts counter and was assisted by Patrick. He volunteered to come out to my car to determine which fused needed to be replaced. Not only did he sell me the replacement fuse but installed it as well. I was very appreciative for his assistance. Patrick has a very pleasant demeanor. He also took the time to explain to me how to prevent another failed fuse in the future by not pushing in my phone charger all the way into the accessory slot. Patrick’s service exceeded by expectations in all respects. More

Great Service department I have been using Manky Hinda service since 2001, and every time I come in the staff is courteous, polite and respectful of my time. Bill Robertson is I have been using Manky Hinda service since 2001, and every time I come in the staff is courteous, polite and respectful of my time. Bill Robertson is often my service advisor as he was today, and even if there are computer glitches, or issues (RARE!) he is so kind and considerate. The shuttle drivers are ALWAYS courteous and today I had the pleasure of riding with Santiago, who was great. All staff jump in if they see you walk in and are truly happy to help(Bill P., Ted K.) Highly recommend Manly Honda service! Thank you! More

Service at Manly Great professional service from employee who helped me! He explained what was being done on my car very well. Comfortable waiting area and would recom Great professional service from employee who helped me! He explained what was being done on my car very well. Comfortable waiting area and would recommend Manly to family and friends. More

AC issue Need better service with lending our rental car when car is being service for things that you taken it in the past and issue was not fixed before. New Need better service with lending our rental car when car is being service for things that you taken it in the past and issue was not fixed before. New cars are having defects with AC not working. More

Recall I was in for just the CRV passenger side airbag inflator recall. The service personnel were efficient and communicative; the process was smooth. Als I was in for just the CRV passenger side airbag inflator recall. The service personnel were efficient and communicative; the process was smooth. Also, I was glad to see a 2017 Ridgeline in the showroom for a first impression. More

service Thanks for the good service in my Honda! I am planning to take my car again to this location. This site keep telling me to write more. I think I did e Thanks for the good service in my Honda! I am planning to take my car again to this location. This site keep telling me to write more. I think I did enough. More

Lack of communication I have had generally okay experiences with Manly. I have been taking my Honda Accord there since I bought it in 2007. Initially the service was quit I have had generally okay experiences with Manly. I have been taking my Honda Accord there since I bought it in 2007. Initially the service was quite good and the technicians were good about calling me with information and answering my questions. I have had 2 negative experiences however in the last couple of years. I bought tires from you about a year or 2 ago and all but 1 of them had to be eventually replaced. I had 3 different incidents where I slightly bumped into a curb and each time, I ended up with a flat. I had them replaced by Big O and haven't had any issues since that time. The second negative experience was just this last week when I took my car in for a service. I left it all day and expected a call when it was done. I never received a call and when I called at 4:30 I got the message machine and no call back. I called the next morning and was told that it was done. I wasn't able to pick it up that day, so I picked it up the following day, on a Saturday. Dave, my service technician was not there. The woman at the service desk apologized. She had to go and find the paperwork from Dave's station, as she didn't have it. I just didn't feel like I was well taken care of. No one was there to go over the repairs with me or advise me about my car's condition. I think you need to improve your customer service. More

Airbag recall painless Dave was a very thorough service advisor and mad the whole airbag recall on both of our Honda vehicles, painless. We were provided with a rental car f Dave was a very thorough service advisor and mad the whole airbag recall on both of our Honda vehicles, painless. We were provided with a rental car for each of our vehicles after we were given the choice to keep our vehicles at home or leave them at Manly Honda, which we did. Being long time Honda owners and related to a Honda employee, we experienced the professionalism and customer service for which Honda is known. Thanks for doing a great job! More