Manly Honda - Service Center

Job DOne Well Went in for 35k service. Staff was friendly and knowledgeable. Waiting room was comfortable enough. When the service time ran long (due to several emp Went in for 35k service. Staff was friendly and knowledgeable. Waiting room was comfortable enough. When the service time ran long (due to several employees calling in sick), I was offered compensation for the extra time it would take to finish my car. Fortunately, I had a book to read and not much else to do so I could handle it. Got done and car was clean and ready. I'll be going back there again. More

Great customer service I feel fortunate to have manly Honda as my "go to" car repair specialists. I love my Honda fit and I love taking care of her. I recently took her i I feel fortunate to have manly Honda as my "go to" car repair specialists. I love my Honda fit and I love taking care of her. I recently took her in and is usual I got great service and Bill really went the extra mile to thoroughly explain important details. I have been taking my Honda too manly for seven years and have been thoroughly satisfied. More

Very Informative Bill was very informative and caring about my wants and needs for my car. He made sure I was paying for the service I wanted Bill was very informative and caring about my wants and needs for my car. He made sure I was paying for the service I wanted More

Bill Petty I am taking the time to write this because of the excellent service I received from Bill Petty. I can't thank him enough for going out of his way to I am taking the time to write this because of the excellent service I received from Bill Petty. I can't thank him enough for going out of his way to make my experience great and the follow up he extended was more than I could ask. You are a better business for having him. Tina Moore More

staff was kind however, check in took too long everyone very nice and helpful but the check-in time too much too long, usually we could drop off quickly but I had to wait a half hour before my name everyone very nice and helpful but the check-in time too much too long, usually we could drop off quickly but I had to wait a half hour before my name was called to check-in More

GREAT CUSTOMER SERVICE AND EXCELLENT MAINTENANCE WORK On very busy weekdays, 7/26 & 7/27, I appreciate the very personable and knowledgeable service I received from customer service adv On very busy weekdays, 7/26 & 7/27, I appreciate the very personable and knowledgeable service I received from customer service advisor Dave Ashby. Furthermore, I extend compliments to Hugo Mendez for his service in taking care of my car rental and the maintenance technicians for their thorough and excellent work. Sincerely, Ron Pagano...2001 Honda Accord More

Ted Krupinsky is the best service advisor at Honda Had my pilot in for the airbag recall. Service advisor Ted Krupinsky is back at Honda after an absence and he is simply the best employee there. He Had my pilot in for the airbag recall. Service advisor Ted Krupinsky is back at Honda after an absence and he is simply the best employee there. He made my service easy and quick. If you have a need for service, ask for Ted. He knows Hondas very well and is quick and very friendly. He will be able to to make your service or repair a positive experience. More

Responsive to my needs! Manly went out of their way to make me feel like a VIP !!! They found very rare parts and I had my Ridgeline back the next day. Manly went out of their way to make me feel like a VIP !!! They found very rare parts and I had my Ridgeline back the next day. More

Staff promises things they can't deliver I was called two days ago to be informed that my car was ready for pickup. Dave told me that if I don't pick up my car that day they will take money o I was called two days ago to be informed that my car was ready for pickup. Dave told me that if I don't pick up my car that day they will take money out of his paycheck. In addition, I was told that they couldn't replace the passenger airbag seat (that my wife uses all the time) and that I need to have people sit in the back or behind me to avoid the airbag deploying; "Look just check again in September if you hear anything...". I was told that they could only replace the passenger side. Then the justification was that Honda is spending too much on loaner cars and that they can't offer it anymore; there was a customer ahead of me in line and they said "They are spending so much money on leaner cars, can you believe it, the guy behind you (me) had it for 4 months, that's $3000 we had to pay". I called Honda Corp. and they said that there was another letter sent out in Jully that said "all airbag-related issues will be taken care of.... honda dealers are well equipped to handle it and will take care of your needs". I did not appreciate waiting 3 hours of my morning to pick up a car unfinished after 4 months. At this point they could come up with offering me to buy a new one. More

Outstanding Service Department The Service Department, and specifically Bill Petty the Service Advisor, were relentless in fixing a unique problem with our CRV Navigation "Turn by T The Service Department, and specifically Bill Petty the Service Advisor, were relentless in fixing a unique problem with our CRV Navigation "Turn by Turn" feature. With determination and diligence Bill coordinated over an 8 month period of time the 7 service appointments to replace every related component and the fulfillment of the many repair recommendations from Honda Tech Line, Honda America and the unit manufacture. He kept assuring us, over and over, they could fix the stubborn problem and after enormous time and trouble they persisted and got the job done! All through this, Bill provided superb customer service with minimal wait times, comfortable waiting room, loaner cars, etc. and, importantly, kept us informed on a timely basis of the repair status. Even if one hasn't purchased their Honda from this particular dealer, I would definitely recommend they get their service done here. Ed & Coleen G. More