Manly Honda - Service Center

Good Experiences I have had the privilege to work with Manly Honda over the last five years since we moved from the East Coast. Because of the excellent care we have r I have had the privilege to work with Manly Honda over the last five years since we moved from the East Coast. Because of the excellent care we have received from the service department, when it came time to purchase replacements for our older vehicles, we did business with Manly Hyundai and Manly Honda because we knew they would take care of us and our cars. Thanks for your commitment to excellence! John & Berenice Nunes More

They went to bat for me There was an unexpected repair that came upon my car during a maintenance visit and instead of slapping on another $600 charge they took care of most There was an unexpected repair that came upon my car during a maintenance visit and instead of slapping on another $600 charge they took care of most of it and only charged me $100 as a deductible. We were thrilled! More

Air bag recall I brought my 2005 CRV in for a passenger air bag recall. I received the car back with scratches on the dash board, If this was a newer car, I would be I brought my 2005 CRV in for a passenger air bag recall. I received the car back with scratches on the dash board, If this was a newer car, I would be very dissatisfied with the recall service. More

Normal service; recall for air bag; use of the shuttle. This was the normal b-1 service along with the passenger airbag recall. All went well. Before I left I went to the showroom and found only 1 car for s This was the normal b-1 service along with the passenger airbag recall. All went well. Before I left I went to the showroom and found only 1 car for sale on the floor (along with the early model little Honda). I had wanted to look at the new models but the showroom was empty. I purchased both motorcycles and a little orange station wagon from the Santa Rosa Ave location in the mid 70's. Since then I have purchased 8-10 Honda's from the Manleys. More

Far Too Long a Wait for Service Writer I had my Honda in for an airbag recall issue. I arrived 10 minutes early for a 1000 appointment, was directed to register with a "customer care" repre I had my Honda in for an airbag recall issue. I arrived 10 minutes early for a 1000 appointment, was directed to register with a "customer care" representative and told I would be called by the next available service writer (looked like there were at least 4 of them). I then sat around for 40 minutes before the service writer had time (and it sure LOOKED like none of them were all that busy between 1000 and 1030). This was rather similar to my last visit to this dealership's service. Manly really needs a much more efficient intake system. I do not feel this was an employee issue - more of an organizational problem. I would like to complement Patrick from parts who went the extra mile to help me with a part need. More

Recall experience The customer service was excellent. I appreciate the communication is was first class. Only feedback I have is that not all recalled parts were in and The customer service was excellent. I appreciate the communication is was first class. Only feedback I have is that not all recalled parts were in and there is no way to notify me when the parts arrive. I have to call in daily to see if parts are in. More

Courteous and friendly The service was finished faster than they estimated and the staff was very courteous. I did hear that the time slot was overbooked which I don't appr The service was finished faster than they estimated and the staff was very courteous. I did hear that the time slot was overbooked which I don't appreciate nor did the customers who had to wait. More

Great Service Advisor I had an error come up on my 2016 Honda Pilot Elite come up day 3 of owning it, 253 original miles. I pulled up to the service department and Hirmin t I had an error come up on my 2016 Honda Pilot Elite come up day 3 of owning it, 253 original miles. I pulled up to the service department and Hirmin took great care of me. He understood my frustration on the purchase of a $47,000 car 3 days earlier and already with an error code. He put me in a loaner and told me that he would do everything in his power to make sure my car was fixed the next day. I reached out to Sean via text message and he responded quickly and was at the service department to help understand wast the issue was, and he too made me feel at ease and said to not worry, they would get things worked out and fixed. My car was ready the next day and I was back on the road. Hirmin and Sean stepped up and took care of me. Very professianl and I even was able to me the technician that worked on my car, I believe his name was Thomas, he told me everything he had done and that I should be good to go. Thanks again guys. More

Satisfied Received a phone call bsck from Nick, and he was very positive. Told me that my car was going to get fixed and didn't scare me away with a big price I Received a phone call bsck from Nick, and he was very positive. Told me that my car was going to get fixed and didn't scare me away with a big price I would be having to pay. He knew exactly what I was experiencing with my car. It felt good that I was going to be taking my car into good hands. And that he wasn't just trying to make a sale off of me. Manly was really kind and provided me with a shuttle to school. Everything was fast and very thorough. Their staff was very kind to all of their customers. More

Did not fix the problem that I had since last visit Several months ago I spent over $400 to change brakes & fix the problem, but the service guys changed the brakes but did not change the brake oil. All Several months ago I spent over $400 to change brakes & fix the problem, but the service guys changed the brakes but did not change the brake oil. All these months I had problem with brakes & did not have time to ho back. On the previous visit my husband ask them to fix the problem, they said we have to pay over $100 to change the brakes oil. I am not happy with the service at all. More