Manly Honda - Service Center

Friendly, accommodating, respectful I called to bump up my appointment because of a flat tire and was given an appointment the next day. I came in to drop my car off the afternoon before I called to bump up my appointment because of a flat tire and was given an appointment the next day. I came in to drop my car off the afternoon before and was then told they could get the work done that afternoon. Ted was super helpful, the work was done well and on time. More

Poor customer service Customer service rep Tina seem to be in a hurry, was not courteous and would not greet. Given the feedback to Luke. Definitely needs training. Customer service rep Tina seem to be in a hurry, was not courteous and would not greet. Given the feedback to Luke. Definitely needs training. More

Best customer service I've ever had I went to manly to inquire about getting a new steering wheel because mine had deteriorated at the top. As soon as I pull up I'm greeted with a smile I went to manly to inquire about getting a new steering wheel because mine had deteriorated at the top. As soon as I pull up I'm greeted with a smile and how's your day. Little things like this go a long way. Then I go inside and speak with a service advisor. Ted Krupinsky set aside some work and helped me and informed me they would take my car in and see what was going on. Even the service manager Luke came out side and looked at the condition of the steering wheel and told me not to worry that manly Honda would take care of me on this situation. He assured me that the repair would be covered under factory warranty. Upon pickup my car wash washed and new steering wheel installed. I have not seen such amazing customer service like this from any business. Manly provided the best experience from the greeter that meets you at the car to the service advisor Ted Krupinsky and all the up to Luke the service manager who took time out of his day to assure me that it would be taken care of and appreciated my business. These three employees are making your service dept stand out from the rest!!!!! More

Welcoming The manager made it feel very welcoming n he was being really helpful making the price reasonable to purchase. I'm really impressed with the whole pro The manager made it feel very welcoming n he was being really helpful making the price reasonable to purchase. I'm really impressed with the whole process. Thanks More

Oil change and tires rotated I went in for my car to have its oil changed and tires rotated. My only did they do that flawlessly they found some work that needed to be done but ga I went in for my car to have its oil changed and tires rotated. My only did they do that flawlessly they found some work that needed to be done but gave me a quick fix for the time being. The only thing I wasn't pleased with was they said they would vacuum my car and when I got back in there was no evidence that leads me to believe it was vacuumed. But overall amazing service More

They made it easy My new Honda CRV was leaking oil. Manly drove out to my house (from Santa Rosa to Novato) and picked up the car, fixed it, and returned it. That was v My new Honda CRV was leaking oil. Manly drove out to my house (from Santa Rosa to Novato) and picked up the car, fixed it, and returned it. That was very convenient, to say the least. More

Very good, but used to be better When I called to make a service appointment, the woman answering said "Hello" and then paused. Since she didn't say the business name I wasn't sure if When I called to make a service appointment, the woman answering said "Hello" and then paused. Since she didn't say the business name I wasn't sure if I had called Manly Honda or someone's home. Could not get an appointment for 3 weeks-they are very popular. I called to talk to a service advisor prior to my appointment, but none were ever available. I left a message, but never received a call back. They need more service advisors! Once you check in at the desk, you then wait for an available advisor to call you. That can be a long wait. The advisor was very efficient in taking my service order. The shuttle crew is very well organized, friendly and efficient. My car was done on time. Luckily, my advisor was available when I picked up. More

Prompt and friendly I brought my car in for a recall and asked after I got there if the oil could be changed while they were at it. I thought it might be a problem beca I brought my car in for a recall and asked after I got there if the oil could be changed while they were at it. I thought it might be a problem because they were very busy, but I was assured that it was no problem. Carlos in the service department was very friendly and informative. And Anna, the shuttle car driver was very sweet and helpful. I was pleasantly surprised when I got the call that the work on my car was completed much sooner than anticipated. More

Service as it should be Just dropped in with a low pressure tire light, no appointment. I was concerned they'd require a whole big deal just to check tire pressure. No prob Just dropped in with a low pressure tire light, no appointment. I was concerned they'd require a whole big deal just to check tire pressure. No problem they check immediately and found a nail. Good deal on new tires. Perfectly done! More

servicing Bill was very nice and helpful. The check tire message came on the day after I had my Crv serviced, so I called Bill, and he was quite helpful. He ha Bill was very nice and helpful. The check tire message came on the day after I had my Crv serviced, so I called Bill, and he was quite helpful. He had me bring the car back the next day. When I came back, he instructed me what to do if that were to happen again, which it did. That's the only thing I don't like about this 2016 CRV Touring. More