Manly Honda - Service Center

Well done The appointment began on time, and Nick was helpful, professional, and answered all of my questions. Thank you, Manly Honda for a solid first service The appointment began on time, and Nick was helpful, professional, and answered all of my questions. Thank you, Manly Honda for a solid first service for my new vehicle. More

fender skirt My experience with Manly has been great every time I have come in. Dave, the Service Writer, was helpful and cheerful. I will stay with Manly Honda fo My experience with Manly has been great every time I have come in. Dave, the Service Writer, was helpful and cheerful. I will stay with Manly Honda forever. Sincerely, Diane George. More

Waiting Area too Crowded Sitting area was too full and less than comfortable. Operation efficient, maybe too much so. Shuttle employees helpful. Service person good, but talks Sitting area was too full and less than comfortable. Operation efficient, maybe too much so. Shuttle employees helpful. Service person good, but talks too fast." More

Great experience I took my Civic in for a regular service and was totally impressed by the staff and service at Manly. They were quick getting me checked in, thorough I took my Civic in for a regular service and was totally impressed by the staff and service at Manly. They were quick getting me checked in, thorough with my options, and tremendously friendly. Their free shuttle got me to work and back while my car was serviced and the price was far less than I expected. I won't go anywhere else! More

Happy costumer Thanks to Dough that help me out with the problem I had he immediately offered me his help and took care of the situation I was great costumer service Thanks to Dough that help me out with the problem I had he immediately offered me his help and took care of the situation I was great costumer service and that talks really good about Manly Honda great job Honda for employing people like Dough 😎 More

Service for one car and trading in that car for a new car Very helpful any Friendly staff. We came in for service on our accord then asked about the Fit. Service employee called someone from sales to help us. Very helpful any Friendly staff. We came in for service on our accord then asked about the Fit. Service employee called someone from sales to help us. Sales employee showed us the Fit. No pressure to buy. Very pleasant experience. More

Add on expenses-underhanded customer servie Took the car in for a routine A1 service with lots of coupons. I received minimum paperwork with no explanation as to the details of the charges or Took the car in for a routine A1 service with lots of coupons. I received minimum paperwork with no explanation as to the details of the charges or what the subsequent "add ons" would be. I indicated that I didn't want the Manly Advantage because I have AAA roadside assistance but I was assured that it was "free" only to see that it was included on the bill for $7.95 and it was explained that this was to offset the costs of labor that you do not charge. The salesperson rushed through (I get that you're busy) and mumbled something about engine conditioner but no indication of the cost as he whisked the paperwork from the printer with his back turned. I apparently signed paperwork that said that I received a list of operations to be performed but that was whisked away too and never given back to me. I asked about the coupons but was assured that the coupons would be combed through for the best deal and taken off the bill at the end. Thinking that this would result in some good savings off the $81.60 charge for an oil change and free airbag recall service, I mistakenly signed off; my bad, never again. The high cost was explained as haz waste oil charges and taxes. The coupons saved me $9.72. When I went to pick up the car, I was given a bill for $78.85 - it included 19.38 for the engine conditioner, and $7.95 for the road side assistance. Also, on the bill was my "consent" to receive texts, which I did not want. I rescind my authorization to receive texts. Please do not send texts. This is the second service where these cloak and dagger deceptive tactics have been used other Manly salespeople who serviced the car on prior appointments. They were the same guys who helped previously when you were in the old building. At that time everything was up front and clear and printed out. Coupons were attached to the receipts. Oil changes used to cost $40. I understand cost increases but getting them by offering free roadside assistance and then saying it was added to offset labor costs? Not sure that is even legal. There must be a lot of pressure on these guys from management to make these add on sales and to not tell you what your savings might be. Perhaps too busy to go through it with you - not good customer service. True I can be much more careful next time - twice burned. Skip the car vacuuming - I don't want it - it's just more in overhead costs. I can add oil conditioner cheaper than you sell it to me. Lots of staff roaming around in a new layout that is not conducive to customer service. I rate customer service a zero not because of the salespeople but because of management's direction to staff on how to handle customers. Making money is fine but doing it in an underhanded way is not. I am very very disappointed. We are considering taking our business elsewhere. More

Service Representative Bill Robertson is the best! We have owned Hondas (as many as 4 at one time) for the last 15 years and have always had them serviced at Manly. Over the years, we have worked with We have owned Hondas (as many as 4 at one time) for the last 15 years and have always had them serviced at Manly. Over the years, we have worked with most of the Service Reps and they are all wonderful but Bill Robertson really goes above and beyond. On numerous occasions, I have sent my older teenage children in with their cars and trusted Bill to take care of them. He always gives us clear recommendations and thinks about how he can make our experience both convenient and affordable. When I was ready to replace my 10 year old Honda Pilot (220,000 miles), one of the main reasons I chose to buy my new Pilot from Manly was because of the incredible service I have gotten over the years from Bill. I deal with a salesman once or twice a decade but I see the service staff on a regular basis. Bill and the other Manly reps keep me coming back. More

Good Experiences I have had the privilege to work with Manly Honda over the last five years since we moved from the East Coast. Because of the excellent care we have r I have had the privilege to work with Manly Honda over the last five years since we moved from the East Coast. Because of the excellent care we have received from the service department, when it came time to purchase replacements for our older vehicles, we did business with Manly Hyundai and Manly Honda because we knew they would take care of us and our cars. Thanks for your commitment to excellence! John & Berenice Nunes More