Manly Honda - Service Center

great service techs I have always enjoyed and trusted the service techs at Manly Honda. They are very knowledgeable and always try to resolve issues that might arise with I have always enjoyed and trusted the service techs at Manly Honda. They are very knowledgeable and always try to resolve issues that might arise with the vehicle. More

Great People! Great People Great Place. They go above and beyond. Make you feel like a celebrity. VIP Service to the fullest. My wife had a TPMS Light on.......to s Great People Great Place. They go above and beyond. Make you feel like a celebrity. VIP Service to the fullest. My wife had a TPMS Light on.......to say the least I felt like the President working with them. ViP Service to the Fullest. I highly recommend them. More

A communications lapse I was told this recall replacement would take about 2 hours. Arrived at 1015 for a 1030 appointment. At 1220 I located my Service Rep (David A.). He I was told this recall replacement would take about 2 hours. Arrived at 1015 for a 1030 appointment. At 1220 I located my Service Rep (David A.). He checked on my car, came back and said it would be about a half hour longer. He said he was leaving for lunch but another person would be monitoring my situation. Aroun 1330 I went outside to see that my car was parked, ready to go. No one contacted about this. Not good service. More

Just average service this time I have been going to Manly Honda for service for many years. Usually everything goes pretty smooth. This visit was not the case. I checked in with the I have been going to Manly Honda for service for many years. Usually everything goes pretty smooth. This visit was not the case. I checked in with their clerk and went to the waiting area. Somehow, I did not get placed on their service queue. After waiting 25 minutes, I went up to Ted and asked if he could take care of my car, which he did. Also, they repeated a service on my car (oil crankcase cleaning) that they did about 10K miles ago. For the car pickup, I was picked up by the shuttle and went for a 40 minute ride thru Santa Rosa, even though I am less than 5 minutes away. When I got to the dealer, car was not ready. Had to wait until 5:30 for the service to be complete. More

Routine service expanded Jess Prestige was really great as he always is. My appointment was a long one, and I was allowed a rental car at no charge, which I accepted. I am n Jess Prestige was really great as he always is. My appointment was a long one, and I was allowed a rental car at no charge, which I accepted. I am not a fan of Enterprise Car Rental. I would rather get loaner from Manley, or just wait the 4 hours for my car. I have no complaints about the service on my car other than the expense - very expensive. Your service rep, Jess, was very nice and I left happy. More

Helpful Friendly and helpful. Personal attention, quick to help, no waiting. I do not want to write 25 words about this visit as I have to do this on my pho Friendly and helpful. Personal attention, quick to help, no waiting. I do not want to write 25 words about this visit as I have to do this on my phone. More

CR-V Recall Repair Everyone working with us was friendly, professional, and helpful. We never felt pressured to purchase anything additional, but ended up purchasing new Everyone working with us was friendly, professional, and helpful. We never felt pressured to purchase anything additional, but ended up purchasing new tires. Extremely pleased, would highly recommend. More

2 hours for a simple oil change My appointment was at 10:15am so I show up at 10am and am told to have a seat. I'm called by a representative at 10:36. I'm told they will try to have My appointment was at 10:15am so I show up at 10am and am told to have a seat. I'm called by a representative at 10:36. I'm told they will try to have my car ready by 11:30. 12 o'clock rolls around so I call to find what the delay is and I'm told it should be another 30 minutes. I said that was unacceptable so he checks with his manager who had my paperwork sitting on his desk but my car's been ready for a while. Sitting in the waiting lobby and interacting with other's waiting I find out this has been happening way too often where it's becoming a norm. More

Response Only After Forceful Complaint My Honda Fit was recalled in February 2016 for a faulty Takata airbag. The recall notice promised a replacement by the end of the summer. Going into a My Honda Fit was recalled in February 2016 for a faulty Takata airbag. The recall notice promised a replacement by the end of the summer. Going into autumn, when I called Manly Honda's Service Department to protest Honda's failure to come thru and to keep me informed, my complaint was met with a false excuse that the service manager was "forbidden" to discuss the recall. Eventually, I was able to obtain action on my request for service through Manly Honda's General Manager, Jeff Dantzler. When confronted, Jeff did his best to remedy a bad situation; he quickly arranged for my car to receive the replacement airbag inflator. More

Review of service for Honda Civic Hybrid Although I have been a customer here for about 10 years, this time I had to wait more than a week to get a service appointment. When I arrived for th Although I have been a customer here for about 10 years, this time I had to wait more than a week to get a service appointment. When I arrived for the appointment I then had to wait more than 30 minutes until a service advisor was able to see me. He then told me my service would take 2 to 2.5 hours. After waiting for 3 hours I checked with the customer service desk and found that my service advisor had gone to lunch. The customer service rep was able to confirm that my car was ready and took care of the paperwork. While I was waiting for 3 hours I found the music in the waiting area very annoying as I was trying to work and needed to make phone calls. If music is really necessary I would suggest classical music at a low volume and not disturbing rock music. Also there was very little in the way of refreshments. There was no hot water for tea, no cold water or soft drinks and no snacks. Overall it seems that service levels have slipped since you moved into the new building. The old facility was cramped but service was very efficient. I hope that things improve here or I will consider taking my car elsewhere for service. More