Manly Honda - Service Center

155,000 mile service All went well in a reasonable amount of time. Passenger airbag recall problem solved. All my questions were answered. I will be buying a Pilot in J All went well in a reasonable amount of time. Passenger airbag recall problem solved. All my questions were answered. I will be buying a Pilot in January from MANLY HONDA!! More

airbags were replaced due to a recall The airbags got recalled and they were replaced in a timely manner. Everyone I dealt with was very courteous and friendly. The car was ready before t The airbags got recalled and they were replaced in a timely manner. Everyone I dealt with was very courteous and friendly. The car was ready before they said it was. More

Great Service Manly Honda has a wonderful service department. I highly recommend them for all your service needs. Bill Petty and Bill Robertson are absolutely a p Manly Honda has a wonderful service department. I highly recommend them for all your service needs. Bill Petty and Bill Robertson are absolutely a pleasure to work with. More

Great experience! Very easy to get in and out! Carlos was great to work with! Very helpful and got everything taken care of! good timing an car had been washed and vacuumed! nice surprise! Carlos was great to work with! Very helpful and got everything taken care of! good timing an car had been washed and vacuumed! nice surprise! More

Best experience Ted Krupinsky was my service advisor. And made everything so easy for my son and I to drop off the vehicle. It was a factory recall so I had to get it Ted Krupinsky was my service advisor. And made everything so easy for my son and I to drop off the vehicle. It was a factory recall so I had to get it done to register my vehicle. At first it was an inconvienence but as soon as I got there ted and his staff changed my mind. I have never experienced this level of customer service before. Ted even helped me by carrying my sons car seat to the rental vehicle. Manly Honda always goes above and beyond to make each customer feel comfortable and taken care of. I will never take my vehicle anywhere else More

30,000 mile service - Honda Pilot Overall experience with Bill (service advisor) was good. Experience at the check out counter was not so good. My bill was ~$800 and was nearly cha Overall experience with Bill (service advisor) was good. Experience at the check out counter was not so good. My bill was ~$800 and was nearly charged $1100. Unfortunately, Bill was at lunch when I came to pick up my car so I didn't have anyone to run through the service that was completed on my car or to ensure I was charged the correct amount. Had I not said something to the cashier, I would have been grossly overcharged. In my past experiences, I've always had someone run through what was actually done for the service - this time that didn't happen. More

Excellent Service First time I've used this service center. Have owned my used Ridgeline for about 2 years. The service was thurough and professional. I highly recommen First time I've used this service center. Have owned my used Ridgeline for about 2 years. The service was thurough and professional. I highly recommend. More

"we may have sold you the car, but you are on your own now" a copy of the email sent to manly's service manager will serve as our review. Please see above photographic evidence of the connectivity issues the a copy of the email sent to manly's service manager will serve as our review. Please see above photographic evidence of the connectivity issues the 2016 Civic I purchased from you continues to exhibit. The phone that I am taking the photo with is securely connected to the car, but as you can see, the connection is not working. It is the nature of technological issues that they cannot be duplicated upon command. But fortunately I can give you photographic evidence of what it is doing, which proves the problem. This photo was taken on 11/28/2016, shortly after picking up my car from your service department where I had brought it for - amongst other issues - exactly this problem. Consider this the second attempt within 18,000 miles to get this safety issue addressed. Let me this say. over our 45 year history of buying cars we have always attempted to have a positive and convivial relationship with service departments, and have found most of these departments to be grateful for our business, concerned about any issues, and eager to resolve them. This is the first time we have encountered a service manager who not only displays an adversarial posture toward us - but initiates a relationship that is the equivalent of saying “we may have sold you the car, but we don't give a xxxx about you now. You are on your own, go to American Honda.” It is our hope that someone with a better grasp of customer service than your service manager has exhibited will respond in a way that allows this issue to be resolved. Michael and Rebecca Dietrich More

excellent service excellent explanations, taking note of what I want/need. Good on time, price, it is what it is and I believe fair. You guys are great! excellent explanations, taking note of what I want/need. Good on time, price, it is what it is and I believe fair. You guys are great! More

Friendly, Fair, great employees Time of appointment and length exactly as planned. Pleasant waiting room with fresh coffee and pastries with an attendant taking care of your needs. Time of appointment and length exactly as planned. Pleasant waiting room with fresh coffee and pastries with an attendant taking care of your needs. Bill Robertson very pleasant and friendly and very fair on what was needed. Very pleasant with fair price. More