Manly Honda - Service Center

Great experience! I had a great experience at Manly Honda in the service department. Bill went out of his way to make everything easy. He offered to get a rental car so I had a great experience at Manly Honda in the service department. Bill went out of his way to make everything easy. He offered to get a rental car so that I would not have to sit around the shop (I live too far away for the shuttle). He gave me updates about my car. When the mechanic found another issue, Bill discounted the additional repair price. Thanks! More

Best experience ever Hello Manly Honda Dealership, Back in 2006, I purchased a 2007 Honda Civic from you. Honda had a moon roof installed prior to my taking possession. Hello Manly Honda Dealership, Back in 2006, I purchased a 2007 Honda Civic from you. Honda had a moon roof installed prior to my taking possession. I loved my car! I knew all service appointments would be a positive experience and my car never went anywhere but to you. Then on October 15th the entire moon roof and cover exploded out of the car as I was driving 55 mph down Hwy 12. It was like an explosion and scared the you know what. Why do you need to know this? On October 20th I had an appointment for a recall and my insurance agent suggested I speak with your Sales Manager regarding my car. I had already spent most of that week working with the insurance company and various body shops with no help at all. With no moon roof, there was no way to lock the car or to stay dry. From the moment I entered your facility, I was treated with the up most respect and understanding. Here are the people who deserve a huge shout out: Mandi Sumner - she kept checking on me to be sure I had enough coffee, water and cookies. She also made sure that no one forgot that I was there. Also, she had remembered my name from a visit there the week before. I noticed that she made sure all your waiting customers were well taken care of. She is a wonderful asset to your organization. I have already told my friends about the care and respect shown by her from the moment you walk in to the time you leave. Paul Ciardiello - he listened to what happened and was very honest in at that moment, didn't know what he could do but made sure I knew something would happen to make this right for me. In front of me, he called different people to see about installing a new moon roof and based on changes found it was not possible. He spent a lot of time with me and kept reassuring me that Honda would me this situation right by me and would be done on that day. The determination was Honda would purchase my car for a very fair value and help get me into something I could afford and was very safe. I really appreciated his concern for me. As he had a meeting he had to attend, he passed me off to Sean Lumibo. Paul explained everything to Sean so i would not need to go over everything again. Again Paul is a huge asset. Sean Lumibao - he started off expressing concern for me and my freaky situation. I really appreciated his concern - made me feel really valued and that he was going to figure out what was the very best for me. As I loved my Honda Civic, we only looked at Honda Civics although he did ask if I wanted to look at other models. He showed me some nice used cars, explained what the payment would be. Since most were more than I could comfortably afford, he suggested we use the buy-up program and I lease a 2016 model. He made sure I understood everything regarding a lease. Then he took me out to show what was available. Once he showed me the Blue 2016 Honda Civic, it was all over. Sean spent a very long time explaining all the features which I really appreciated. Then we went back inside for the paperwork process. Sean made the process very painless and was very concerned to be sure I understood and had no questions. Once he finished his part, he took me to the next person. Beejan Roohian - great person! he went over the paperwork, explained how he would get the title transferred, explained what I needed to do such as notify my insurance agent of the change of cars, explained about the license and went out of his way to be sure I totally understood everything regarding the transaction. Requested I bring in my pink slip when I could but within the next several day (took it in today). I have never understood everything regarding a car transaction as I did with Beejan. He had total respect for me and the questions I asked. Today I went back in to provide the pink slip. I was met by a nice lady who escorted me to Beejan. He remembered my name and asked how the car was working. Since I had a few more questions, he contacted Sean who came right up. While I was waiting for Sean, Mandi greeted me by name and let me know she had just taken a fresh batch of cookies out. It was like visiting a very good friend's home. Sean went over all my questions as if he had all the time in the world. Each one of these individuals looked me directly in the eyes, smiled and assured me that everything would be made right before I left. I have already told several of my friends regarding the extremely high level of service I received. I will always recommend Manly Honda as I can not say enough good things about my most recent experience. If this was a number survey, each and every person would receive a 10 to every question. By the way, I am 70 years old so to receive the type of respect I did especially regarding my technical questions was wonderful! I look forward to continued business with Manly Honda. Bonuses are due these 4 people!!! Thank you, A very happy Manly customer, Susan Hanks More

Pleased Customer Brought both my cars in within the last week. Received excellent service from Bill Robertson. I always use Bill as my service representative. He alwa Brought both my cars in within the last week. Received excellent service from Bill Robertson. I always use Bill as my service representative. He always does what he promises. I enjoy coming to Manley Honda because of Bill. THANK YOU BILL FOR YOUR GREAT SERVICE!!! More

Good people, good times. Dave set me up right away and was a pleasure to work with during my recall. He even got me a car when they no longer had any to lend out, which was ve Dave set me up right away and was a pleasure to work with during my recall. He even got me a car when they no longer had any to lend out, which was very helpful. They did mess up my name, but fixed that right away when I inquired about it. More

Tires and a tune up -- walked in, they accomodated me. I'm going on a long trip and needed tires and an oil change. I walked in and Dave Ashby in service greeted me and got the process started in just a fe I'm going on a long trip and needed tires and an oil change. I walked in and Dave Ashby in service greeted me and got the process started in just a few minutes. He explained my options and I told him I didn't have an appointment. No worries he said he thought they could fit me in. He also said the parts for the air bag they had been waiting for was also in and he would do the tires, swap out the old air bag parts and also change the oil. By the afternoon I was driving. Thank you Dave and Manly Honda. You make it as painless as possible. More

The service is very good! Have been here 2 times and they Very orderly. Attitude and enthusiasm.Exact speed of completion of the service. I'll. be back when I need it . Thank y Have been here 2 times and they Very orderly. Attitude and enthusiasm.Exact speed of completion of the service. I'll. be back when I need it . Thank you! More

Best service ever! What a welcoming surprise when I was asked what type of hot drink I'd like. Everyone was very friendly. Ted was helpful in explaining what type of se What a welcoming surprise when I was asked what type of hot drink I'd like. Everyone was very friendly. Ted was helpful in explaining what type of service was being done to my car. Ricky was my shuttle driver back and forth from my home. He was the best! Extremely friendly, courteous and great conversation. More

Prompt polite service Although Manly Honda is a very busy place, I have found that the service department really tries hard to deliver quality customer service. Most recen Although Manly Honda is a very busy place, I have found that the service department really tries hard to deliver quality customer service. Most recently, I received a notice from Honda regarding a recall for our 2015 Honda CRV--a software fix. I called the same day and scheduled an appointment within a week or so, notwithstanding that they were probably inundated with similar requests for the software update. I brought the car in and it was ready for me when promised. I was made aware of progress via text messages from my service writer, Jess. Difficult to find much fault with an organization that really tries, not to mention that my 2015 CRV is one of the best cars I've ever owned! More

Treating the Customer Right! Honda requested that all 2016 CR-Vs be brought in for a software replacement. That brought me to Manly Honda early this morning. I experienced exempla Honda requested that all 2016 CR-Vs be brought in for a software replacement. That brought me to Manly Honda early this morning. I experienced exemplary treatment and service. I think I was helped by five different employees all of whom were friendly and efficient. I was greeted immediately upon arrival and escorted to the exact place where I needed to begin the process of getting my car brought up to date. Once the paper work was completed, I was offered a choice between waiting comfortably in a very attractive lounge or being taken to my home via shuttle. I went home, had breakfast and received a phone call exactly two hours later that my car was ready. Then I received a call from the shuttle driver that he would pick me up within 15 minutes to return to the dealership. After receiving the papers verifying the work that was done, I asked if someone could assist me with setting the stations on my radio. No problem! A personable member of the sales staff promptly escorted me to my car and helped me program the radio. I left as a very impressed, happy customer playing music as I headed out to enjoy the rest of my day. Bravo Manly Honda! More

Routine Vehicle Service Friendly staff. Comfortable in the know. Professional. Came in for routine service. The work was quick and through and done before I knew it. Th Friendly staff. Comfortable in the know. Professional. Came in for routine service. The work was quick and through and done before I knew it. Thanks More