Manly Honda - Service Center

Good work, slow service Manly Honda has always provided excellent service for my FIT. However, at my recent service, a basic oil change, I was told the wait time would be 1 Manly Honda has always provided excellent service for my FIT. However, at my recent service, a basic oil change, I was told the wait time would be 1 1/2 hours. At 2 hours I asked when I could expect to get my car and was told at the appointment desk it was done and I'd be called very soon by the service advisor. It was almost another half hour before I was called. I told the service advisor I was unhappy about how much more time it had taken and said it would really help if I was given updated information about the wait time. The extra time caused problems for me later in the day. While he apologized, he also said he didn't have time to come over to the waiting area and give me an update or find someone else to do it. It's common enough for things to take longer than planned. It should also be standard practice to keep customers informed when their wait will be significantly longer than expected. More

Confusing I made my appt online, which saved time, but I asked for someone to call me regarding my appt which they had as an option, no one called me. Being a I made my appt online, which saved time, but I asked for someone to call me regarding my appt which they had as an option, no one called me. Being a first time customer, the whole check in process was very confusing and long. I had a ride to pick me up when I had to leave the car, but my ride had to leave because it took too long to check me at the service dept. The dealership had two different service garages, so it wasn't pure luck I drove to the right one in that lot. It was cluttered with cars and people walking around almost getting hit. No real safe walk way for pedestrians. The car was done in a timely manner and was clean inside, so that was good. I did ultimately get a ride home from their shuttle and the driver was young and didn't drive the best. On one occasion they didn't allow a juvenile standing in a cross walk to cross, but drove through. And, one time almost rear ended a stopped vehicle because the traffic stopped abruptly. Not a very pleasant ride home. More

Jose Roche was very professional. Jose answered all of my technical questions about the sensors in the car. I didn't see his name below so I called and asked his name? Jose answered all of my technical questions about the sensors in the car. I didn't see his name below so I called and asked his name? More

Same day service no appointment As usual I had great service from Manly but this time I had a low tire on an out of warranty vehicle. Not only did they get me in & out without an app As usual I had great service from Manly but this time I had a low tire on an out of warranty vehicle. Not only did they get me in & out without an appointment but they didn't even charge me to fix it! More

My time is valuable too. I feel they over book appointments and then make you wait while they cannot accommodate everyone in a timely fashion. I made a 2:30PM appointment and I feel they over book appointments and then make you wait while they cannot accommodate everyone in a timely fashion. I made a 2:30PM appointment and was told to wait for a representative. After 20 minutes, I asked the girls at the check-in counter how much longer it would be, and they gave me a resentful look for having interrupted their personal conversation, before telling me I should be next. After a total of over 30 minutes, someone finally came looking for me. He was super polite and accommodating, but then told me that because it was now after 3:00PM, they wouldn't be able to finish the maintenance checks until the next day. When I told him that I had a 2:30 appointment, he apologized, and said I could return the next morning, or just leave the car overnight. I was not going to opt for another 30-40 minute wait before they even recognized me to start the process all over again. Carlos was very professional, nice and did provide excellent service, once he began working with me. He got me a loaner and said said the car would be ready around 9:30AM the next morning. The next morning, after no call by 11:00 AM, I went to my other scheduled activities, finally calling Manly around 2:00PM to ask if the car was ready. Carlos was not there and another rep. said it was and that he had called (possibly the home number). I don't recall his name, but he was also excellent, very friendly, polite and professional. I finally got my car back over 24 hours after the original service appointment I originally made, and we never did hear a message on any of our phones that the car had been ready. Being super polite to the customer when you see them is always nice, but it doesn't make up for all the inconvenience and missteps. I will try taking my car to a different Honda service center the next time. More

Excellent Manly Honda Service I visited Manly Honda Service to handle Honda recall. Manly Honda was efficient. Administration process was perfectly organized and courteous. I am hi I visited Manly Honda Service to handle Honda recall. Manly Honda was efficient. Administration process was perfectly organized and courteous. I am highly satisfied. They’ve met the top of my expectations. More

Timing belt/ water pump / 105K service I have always serviced this vehicle at Manly since it was purchased new 10 years ago. I always get excellent service from the service staff and have I have always serviced this vehicle at Manly since it was purchased new 10 years ago. I always get excellent service from the service staff and have confidence in the repair/maintenance work that is done. More

Oil change Everyone was most helpful to get me an appointment to insure me a safe holiday getaway. Bill was great to work with. Wonderful service. Clean. Everyone was most helpful to get me an appointment to insure me a safe holiday getaway. Bill was great to work with. Wonderful service. Clean. More

Best Service and Ted Krupinsky I have been buying new Hondas from Manly Honda since 1999, and all my service is performed at Manly Honda. Recently I brought my car in for the 60,000 I have been buying new Hondas from Manly Honda since 1999, and all my service is performed at Manly Honda. Recently I brought my car in for the 60,000 mile service and was taken care of by Ted Krupinsky. Ted was pleasant, listened to my concerns, and made sure everything was completed before I picked my car back up. In In the 17 years I have been doing business with Manly Honda, this was the absolute best experience I have had at Manly Honda. Caring attitudes are the best. Thank you Ted. Sincerely, Carole Hill More

Waited for 1/2 with no help I had a appt for a recall on my airbag (which I never received a notification) my appt was at 11;00 I was instructed to sit in a waiting room which i I had a appt for a recall on my airbag (which I never received a notification) my appt was at 11;00 I was instructed to sit in a waiting room which i did for 1/2hr. I finally got up and ask someone if this was the usual wait time. The gentlemen who help start the paperwork was wonderfu Carlos Martinez was one of the gentlemen that helped mel.He said he was only to do oil changes etc but was willing to write up the order for me. I then took the shuttle to Target shopping center the driver gave me his phone # to call when i was ready to be pick up his name was Santiago again I waited outside for 1/2hr (and it was cold!) He should have told me that it was going to be a while and to wait inside Target where it was a little warm. When I finally got back to the dealer again if it was for the gentlemen in the area for oil changes. Who know how long I would have waited. More