Manly Honda - Service Center

Quality, on time service. Pleasant waiting area. Easy check-in procedure. Service completed when promised and done as requested. Easy paid method at service desk. Car vacuumed Pleasant waiting area. Easy check-in procedure. Service completed when promised and done as requested. Easy paid method at service desk. Car vacuumed before return vehicle was returned. More

Friendly and finished when promised My review title says it: The service employee, Dave, was friendly and has been consistent for years. My car was repaired and compete when promised. My review title says it: The service employee, Dave, was friendly and has been consistent for years. My car was repaired and compete when promised. More

Poor Service Process I went to Manly Honda for a simple oil change, had a 2:45 appointment. First, there are 3 service rep desks as you walk in, but you can't go to them, I went to Manly Honda for a simple oil change, had a 2:45 appointment. First, there are 3 service rep desks as you walk in, but you can't go to them, as you need to walk behind them to another service desk. They make you wait for a service rep, who finally came out to check me in at about 3:15. Then they hand you off to another service rep. The simple oil change was finally done at about 5:00. It just seems like a waste to have so many people involved in the process. And the service took much longer than it should. It wasn't that the service rep, Bill, did a bad job. The service process was just very convoluted. More

Airbag recall repair When the airbag replacement part was finally available, Manly Honda scheduled and made the repair very at my earliest convenience. All staff are alwa When the airbag replacement part was finally available, Manly Honda scheduled and made the repair very at my earliest convenience. All staff are always very accommodating, helpful and friendly. Overall, one of the best dealerships I've dealt with! More

Service good but.....bathroom had a bit of a shock! Take a moment to check the view from inside the stalls in women's bathroom. Floor tiles act as a mirror into every stall! No privacy whatsoever! Take a moment to check the view from inside the stalls in women's bathroom. Floor tiles act as a mirror into every stall! No privacy whatsoever! More

Service The one thing that is as consistent as any part of the experience of dealing with the people at Manly Service department is the quality way they treat The one thing that is as consistent as any part of the experience of dealing with the people at Manly Service department is the quality way they treat there customers . More

Personalized Service Service Dept is top notch. Sales manager Ozzie is a true service ambassador. Bijan and Sean are all great! Both family cars are manly and it's going Service Dept is top notch. Sales manager Ozzie is a true service ambassador. Bijan and Sean are all great! Both family cars are manly and it's going to stay that way! Brian you have a great team working for you! More

Friendly, accommodating, respectful I called to bump up my appointment because of a flat tire and was given an appointment the next day. I came in to drop my car off the afternoon before I called to bump up my appointment because of a flat tire and was given an appointment the next day. I came in to drop my car off the afternoon before and was then told they could get the work done that afternoon. Ted was super helpful, the work was done well and on time. More

Poor customer service Customer service rep Tina seem to be in a hurry, was not courteous and would not greet. Given the feedback to Luke. Definitely needs training. Customer service rep Tina seem to be in a hurry, was not courteous and would not greet. Given the feedback to Luke. Definitely needs training. More

Best customer service I've ever had I went to manly to inquire about getting a new steering wheel because mine had deteriorated at the top. As soon as I pull up I'm greeted with a smile I went to manly to inquire about getting a new steering wheel because mine had deteriorated at the top. As soon as I pull up I'm greeted with a smile and how's your day. Little things like this go a long way. Then I go inside and speak with a service advisor. Ted Krupinsky set aside some work and helped me and informed me they would take my car in and see what was going on. Even the service manager Luke came out side and looked at the condition of the steering wheel and told me not to worry that manly Honda would take care of me on this situation. He assured me that the repair would be covered under factory warranty. Upon pickup my car wash washed and new steering wheel installed. I have not seen such amazing customer service like this from any business. Manly provided the best experience from the greeter that meets you at the car to the service advisor Ted Krupinsky and all the up to Luke the service manager who took time out of his day to assure me that it would be taken care of and appreciated my business. These three employees are making your service dept stand out from the rest!!!!! More