Manly Honda - Service Center

Excellent service, as usual! I love coming here--I always get excellent service from everyone here, from the appointment-setters to the service managers to the mechanics to the pa I love coming here--I always get excellent service from everyone here, from the appointment-setters to the service managers to the mechanics to the payment processors! And the hot drinks and snacks are nice too! More

Very good service experience I was greeted and checked in promptly. The service representative was courteous, knowledgeable and took the time to explain and demonstrate his answe I was greeted and checked in promptly. The service representative was courteous, knowledgeable and took the time to explain and demonstrate his answers to my questions. Estimated time to complete work was accurate. I rate the service representative as excellent. I would have given an overall excellent rating except for the fact that the dealer's courtesy driver was 45 minutes late in picking me up and did not call to notify me he was running late. Despite that failure to call, the driver was very nice and apologised profusely when he arrived. More

Air Bag Recall Jose Rocha did his job professionally and politely. The rest of the team made the experience smooth and enjoyable. We will continue to use Manly Jose Rocha did his job professionally and politely. The rest of the team made the experience smooth and enjoyable. We will continue to use Manly More

Awesome I normally don't take my car to a dealership for service. They were kind enough to give me a 15% discount when I showed them the 10% coupon. I waited I normally don't take my car to a dealership for service. They were kind enough to give me a 15% discount when I showed them the 10% coupon. I waited with a complimentary cappuccino expecting the wait to be approximately 90 minutes. To my surprise, my car was ready in 50 Minutes! Overall high rating for Manly Honda. Best dealership in Santa Rosa!. More

Unanticipated emergency battery replacement-no problem! My battery rather abruptly quit holding a charge. I called Manly on a Saturday, and the next available scheduled appointment was almost a week out. Th My battery rather abruptly quit holding a charge. I called Manly on a Saturday, and the next available scheduled appointment was almost a week out. The receptionist, instantly understanding my distress, recommended that I come in first thing Monday. She gave me the "emergency walk-in" script. When I arrived Monday, I was immediately checked in and rapidly routed to Service Advisor Dave Ashby, who I've had the pleasure of working with before. He quickly drew up the paperwork, making sure that I got the partial warranty discount for the prematurely deceased battery. Less than two hours later, I was on my way-amazing! More

Routine Service They are very prompt and efficient. Always fully prepared and aware of prior issues or upcoming considerations I may want to discuss. Keep me informed They are very prompt and efficient. Always fully prepared and aware of prior issues or upcoming considerations I may want to discuss. Keep me informed of findings and how I can prevent being caught off guard by anything (brake wear percentages, oil usage, battery life, etc.). I always feel safe operating my vehicle because I know they are watching everything and keeping me informed of unusual changes or routine trends. The Shuttle service is great; very nice people & easy to chat with. More

Honest and Diligent I have found Manly Honda to be very open and honest about prices and repairs that your vehicle may need. I needed an emergency repair, and they fit me I have found Manly Honda to be very open and honest about prices and repairs that your vehicle may need. I needed an emergency repair, and they fit me in right away; they also provided me with a rental car, free of charge. My service rep, Ted, kept in touch with me via text and phone call, making sure I was in the loop in terms of what was going on. It's exactly the kind of service you'd hope for. More

Walk in success I always make an appointment for my service visits, this time I could not get in before going back to work for a few days so I decided to do a walk in I always make an appointment for my service visits, this time I could not get in before going back to work for a few days so I decided to do a walk in. Was greeted quickly and moved along the process faster then I expected. Was shown how to fix an easy reset to my vehicle. My vehicle was even DONE BEFORE THE END OF THE DAY! Beyond great customer service. There's a reason I've been coming here for 15 years! More

Treated well, as always Finally got the airbag recall work! I was given an estimate of 2 hours, but they only took 1 to complete the task. Waiting room was comfortable, cof Finally got the airbag recall work! I was given an estimate of 2 hours, but they only took 1 to complete the task. Waiting room was comfortable, coffee was good, but I didn't try the fresh-baked cookies. More

excellent service for flat tire I had no appointment, however Bill (not sure if it was last name Petty or Robertson, but I have dealt with both over the years, and are equally great! I had no appointment, however Bill (not sure if it was last name Petty or Robertson, but I have dealt with both over the years, and are equally great!) took care of my flat tire and resolved questions and even went extra Mike to call vendor to verify if warrant coverage. And it was covered! More