Manly Honda - Service Center

My time is valuable too. I feel they over book appointments and then make you wait while they cannot accommodate everyone in a timely fashion. I made a 2:30PM appointment and I feel they over book appointments and then make you wait while they cannot accommodate everyone in a timely fashion. I made a 2:30PM appointment and was told to wait for a representative. After 20 minutes, I asked the girls at the check-in counter how much longer it would be, and they gave me a resentful look for having interrupted their personal conversation, before telling me I should be next. After a total of over 30 minutes, someone finally came looking for me. He was super polite and accommodating, but then told me that because it was now after 3:00PM, they wouldn't be able to finish the maintenance checks until the next day. When I told him that I had a 2:30 appointment, he apologized, and said I could return the next morning, or just leave the car overnight. I was not going to opt for another 30-40 minute wait before they even recognized me to start the process all over again. Carlos was very professional, nice and did provide excellent service, once he began working with me. He got me a loaner and said said the car would be ready around 9:30AM the next morning. The next morning, after no call by 11:00 AM, I went to my other scheduled activities, finally calling Manly around 2:00PM to ask if the car was ready. Carlos was not there and another rep. said it was and that he had called (possibly the home number). I don't recall his name, but he was also excellent, very friendly, polite and professional. I finally got my car back over 24 hours after the original service appointment I originally made, and we never did hear a message on any of our phones that the car had been ready. Being super polite to the customer when you see them is always nice, but it doesn't make up for all the inconvenience and missteps. I will try taking my car to a different Honda service center the next time. More

Excellent Manly Honda Service I visited Manly Honda Service to handle Honda recall. Manly Honda was efficient. Administration process was perfectly organized and courteous. I am hi I visited Manly Honda Service to handle Honda recall. Manly Honda was efficient. Administration process was perfectly organized and courteous. I am highly satisfied. They’ve met the top of my expectations. More

Timing belt/ water pump / 105K service I have always serviced this vehicle at Manly since it was purchased new 10 years ago. I always get excellent service from the service staff and have I have always serviced this vehicle at Manly since it was purchased new 10 years ago. I always get excellent service from the service staff and have confidence in the repair/maintenance work that is done. More

Oil change Everyone was most helpful to get me an appointment to insure me a safe holiday getaway. Bill was great to work with. Wonderful service. Clean. Everyone was most helpful to get me an appointment to insure me a safe holiday getaway. Bill was great to work with. Wonderful service. Clean. More

Best Service and Ted Krupinsky I have been buying new Hondas from Manly Honda since 1999, and all my service is performed at Manly Honda. Recently I brought my car in for the 60,000 I have been buying new Hondas from Manly Honda since 1999, and all my service is performed at Manly Honda. Recently I brought my car in for the 60,000 mile service and was taken care of by Ted Krupinsky. Ted was pleasant, listened to my concerns, and made sure everything was completed before I picked my car back up. In In the 17 years I have been doing business with Manly Honda, this was the absolute best experience I have had at Manly Honda. Caring attitudes are the best. Thank you Ted. Sincerely, Carole Hill More

Waited for 1/2 with no help I had a appt for a recall on my airbag (which I never received a notification) my appt was at 11;00 I was instructed to sit in a waiting room which i I had a appt for a recall on my airbag (which I never received a notification) my appt was at 11;00 I was instructed to sit in a waiting room which i did for 1/2hr. I finally got up and ask someone if this was the usual wait time. The gentlemen who help start the paperwork was wonderfu Carlos Martinez was one of the gentlemen that helped mel.He said he was only to do oil changes etc but was willing to write up the order for me. I then took the shuttle to Target shopping center the driver gave me his phone # to call when i was ready to be pick up his name was Santiago again I waited outside for 1/2hr (and it was cold!) He should have told me that it was going to be a while and to wait inside Target where it was a little warm. When I finally got back to the dealer again if it was for the gentlemen in the area for oil changes. Who know how long I would have waited. More

WHY I LIKE TO GO TO MANLY HONDA I HAVE LEARNED THAT ANY TIME I AM GOING TO TAKE MY HONDA "08 CIVIC HYBRED IN, I CALL BILL ROBERTSON AND HE TAKES CARE OF ME. BARBARA FRY I HAVE LEARNED THAT ANY TIME I AM GOING TO TAKE MY HONDA "08 CIVIC HYBRED IN, I CALL BILL ROBERTSON AND HE TAKES CARE OF ME. BARBARA FRY More

New Treasure I am new to the area. Was driving my car all the Way to Walnut Creek to my old mechanic until I found excellent quality work and customer services at I am new to the area. Was driving my car all the Way to Walnut Creek to my old mechanic until I found excellent quality work and customer services at Manly Honda. More

Positive, great customer service, helpful Bill was very helpful. From the day I called about my car to the day it got fixed and picked it up, he was all smiles and nothing but nice. I was pret Bill was very helpful. From the day I called about my car to the day it got fixed and picked it up, he was all smiles and nothing but nice. I was pretty stressed the first day I called because I didn't know what was wrong with my car, and I'm sure I came off as a bit rude, but he continued being very friendly. He was very knowledgeable, and even texted me rather than calling because of my crazy schedule. He (and the rest of the staff) had awesome customer service skills, despite the fact that the dealership was very busy when I went. I will definitely be requesting Bill work with me next time I need to go to Honda for anything. More

Definite Improvement! This was our first service visit to the new building. We were not impressed with the arrangement for customers in the previous facility. It had been v This was our first service visit to the new building. We were not impressed with the arrangement for customers in the previous facility. It had been very confusing to approach and the customer waiting area was dismal. All that has changed! Now you are greeted when you drive up and given friendly instructions on where to go next. Our service writer, Carlos Martinez, was pleasant and helpful. However the waiting area shows a lot of planning for customer comfort and convenience. The shuttle drivers regularly come through to see if anyone needs a ride. Yet even better, there are customer care reps who make contact with everyone waiting to be sure they have all their questions answered. Not to mention that from time to time they pull freshly baked cookies out of the oven! From making an appointment by email with Bill Robertson to the service writers to Mandi Sumner, a customer care rep the customer is well taken care of. OH...and our 2014 Honda Accord also received excellent care. More