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7,669 Reviews of Manly Honda - Service Center
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July 26, 2023
Whenever I come in, I hope that Paul is in. He always greets me with a warm smile and helps me take care of what I need done. Anyone can sell you a car, but it takes a special kind of person to He always greets me with a warm smile and helps me take care of what I need done. Anyone can sell you a car, but it takes a special kind of person to make you glad to head to the dealership. Everyone is generally very helpful, but that’s my guy. I only have around 35k miles on my car, so I haven’t had to need anything besides maintenance and tires, but I always leave happy and knowing that Eleanor will get me where I need and want to go. More
by Ktopp4prez
Verified CustomerEmployees Worked With
Paul Remollino
July 25, 2023
I found Paul tremendously (over) eager but uninterested in really listening to me. In fact I chose to wait till Paul was gone and approached Jordan who was as good at listening to me as he was at addressin in really listening to me. In fact I chose to wait till Paul was gone and approached Jordan who was as good at listening to me as he was at addressing my problem, which was that my 2021 HRV inexplicably and randomly wouldn’t start as the panel lit up like a July 4th fireworks display. Jordan was patient, took a great problem solving approach, checked to see if there were any bulletins about this from Honda) there were none), had the battery checked (it was fully charged) and went as far as he possibly could. Sadly, the same problem persists, and I would request that Manly convey my complaint to the Honda representative, since I remember having read somewhere that HRVs have this computer problem, but that it can be overcome by turning everything in the car off and waiting for an unspecified period of about 30 mins , and the car will then reset and start. That’s proven to be true, but the problem persists, and my wife for whom I bought this car as a present, refuses to drive it, prefers our older CRV, but this is an unhappy outcome for which there must be a better solution, I know that if, in my work, if I come to an impasse that’s not attributable to me, the outcome is not a happy one, and sympathy or a willingness to listen is important, but only a persistent effort to keep trying to get deep enough to resolve the problem will suffice. As a university professor, I must believe that even a mysterious and random problem as this is does have a resolution, if not a solution, if enough effort and research is applied, and that is the best and only approach one can take. I believe that Honda, which runs a great, successful racing program, would come up with an answer if they were to have such a problem with one of their racing cars. Please feel free to call me at 415-596-9611.to tell me the outcome, Thanjs in advance. Dr. Ronald Levaco, Ph.D. More
by RLEVACO@gmail.com
Employees Worked With
Paul Remollino, Jordan Rheude
July 25, 2023
I was disappointed that an extended warranty issue ended up costing me $250 (with no repair done) since Manly Honda determined that an AC refrigerant leak wasn’t under the extended warranty. Is it Manlys in up costing me $250 (with no repair done) since Manly Honda determined that an AC refrigerant leak wasn’t under the extended warranty. Is it Manlys intention that customers risk large cost just to see if it’s under warranty or not? Also it appears that Manly service damaged the clutch slave cylinder on my car in the AC diagnostics. My clutch suddenly failed and put me in danger. I am assuming it was damaged by Manly service since clutch cylinder bolts were not reinstalled properly and only Manly had serviced the car in the last 2 years (excluding routine oil changes which don’t come near the clutch cylinder). I have had over 7 Hondas but am now considering other makes due to poor service. More
by DanT
Employees Worked With
July 24, 2023
The staff was friendly but follow up regarding parts for my repair was not as expected. my repair was not as expected. More
by Fuji
Employees Worked With
July 23, 2023
Shyla was extremely attentive and very helpful. She kept me very well informed on the progress of my vehicle, as well as offered coffee and snacks while waiting. She kept me very well informed on the progress of my vehicle, as well as offered coffee and snacks while waiting. More
by STEVEN.WESTERNRETAIL
Employees Worked With
July 23, 2023
Service has kept my car running well but two service requests were not completed the front wheel vibration and the back window wiper and liquid cleaner. requests were not completed the front wheel vibration and the back window wiper and liquid cleaner. More
by llearned
Employees Worked With
July 22, 2023
The service advisor was fantastic. He told me in advance how long my service would take and he updated me about the time it would be ready! He told me in advance how long my service would take and he updated me about the time it would be ready! More
by Cherrydee810
Employees Worked With
Jordan Rheude
July 22, 2023
Dave was extremely helpful and informative. He made me feel comfortable with the entire experience. This industry needs more people like Dave! I’m very happy with Manly Honda and grateful for t He made me feel comfortable with the entire experience. This industry needs more people like Dave! I’m very happy with Manly Honda and grateful for their efforts in helping me take care of my car! Go Dave Ashby, and go Manly Honda :) More
by JayGuy707
Employees Worked With
