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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,669 Reviews

7,669 Reviews of Manly Honda - Service Center

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July 28, 2018

Scott is a great asset to Honda Service !!! Scott has provided the services on both my Honda. He is cheerful, efficient and always aims to do the work impeccably and get me in and out ASAP. Than More

by UNCLEFURRY222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mandi Sumner, Brandi Boccaleoni, Carlos Martinez, Scott Channing
July 28, 2018

Fantastic service Thanks so much for the fantastic service I received on my 2015 Civic. Quick and easy friendly and fast. Done before the estimated time. Couldn’t be ha More

by RESETGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Allen
July 27, 2018

new car questions Jose and Cory were very helpful in answering questions regarding the new car I purchased. When they didn't know the answer they researched and respon More

by JPATROPULOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McMurray
July 27, 2018

CUSTOMER SERVICE So far at Manly my experience with their customer service is always awesome. Great employees I may say! I know this is a late review for Jose Rocha si More

by Carmphil143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Robertson
July 27, 2018

Recent service Always exceptional service! Wouldn’t think of going anywhere else! Great customer service! Luke and Bill are the Best! Thank you so much for you More

by EBRUNNER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Ammann, Bill Petty
July 27, 2018

Odyssey Service Fast courteous service. Informative service consultant who makes recommendations and gives options. Really like the text messages for updates Ap More

by SKIBRI48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2018

I felt I was not treated honestly. I was told that replacing the condenser fan motor would probably fix the AC. After that was done and a new belt put on for close to $1,000 I was told More

by WOODSYW76
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Ted Krupinsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2018 -

Manly Honda responded

It just can't be, Hi Brian Manly here. After 14 years of doing business with us I have to believe either you're a glutton for punishment or there is some kind of miscommunication here. I know that air conditioning repairs are expensive but 8,000 ??? I think not. Lets get you and Ted to start over and get this solved so you will enjoy another 14 years of Manly treating you right. I do apologize that you felt your weren't treated honestly. We pride ourselves on just the opposite. We win customer from other places because of our reputation of honesty. Thank You for your past 14 years of loyalty.

Jul 26, 2018 -

Manly Honda responded

Hi Brian Manly again, OK I've done a bit more digging on this because as the owner I always want to earn five star reviews. I guess it really can be up to 8K if the entire system is contaminated and needs replacing. But without replacing the fan the proper diagnoses can't be started. It would not be right to start replacing everything when you don't know the extent of the problem. We quoted what is right, discussed what was right and what is the proper direction to take the repair. 14 year old car, sometimes they need repairing. look at our reviews and you will see we treat people great.

July 25, 2018

Exceptional and reliable service. Great service, friendly staff, and abundant waiting room area. The coffee bar was appreciated as well! Bill was very helpful, and made sure my waiting More

by Rachel Tallman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Robertson
July 24, 2018

ItsMeAnna Ted was fantastic! Explained everything that needed to be done in words that made it easy for me to understand. The amenities made my wait time super More

by THESUGARHIGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Krupinsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mandi Sumner
July 24, 2018

Faster and friendly The server fe was faster and friendly, this is my new favorite dealer, professional, efficient they know their job and since you got there somebody is More

by JUANCCRUZ12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Petty
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