Manly Honda - Service Center

Wait time. I found the wait to be a bit long, however must say that since I did not have an appointment I was pleased with the way I was treated and how efficien I found the wait to be a bit long, however must say that since I did not have an appointment I was pleased with the way I was treated and how efficient everyone was... I am sure when I need service again, I will make an appt and all will be better. More

Manly - Best Service Department on Corby Avenue! Not only have we purchased five Hondas from Manly Honda, we have only serviced them at the Manly Honda Service Department. Having worked with all the Not only have we purchased five Hondas from Manly Honda, we have only serviced them at the Manly Honda Service Department. Having worked with all the service departments in Santa Rosa as a sub-contractor, Manly’s Service Department is #1 - hands down! More

Routine maintenance, oil, tires, recall resolution I've always loved Manly. Organized, courteous, efficient. I feel comfortable waiting while vehicle being serviced, as I trust the time frame I've be I've always loved Manly. Organized, courteous, efficient. I feel comfortable waiting while vehicle being serviced, as I trust the time frame I've been given will be honored. Waiting room comfortable with beverages and cookies. More

Service on Oil, checking brakes, service air condition hoses service was done on my car 120K mile schedule maintenance all work was done in a timely manner, car was done same day..my car drove lot better after service was done on my car 120K mile schedule maintenance all work was done in a timely manner, car was done same day..my car drove lot better after picking it up More

Oil change Bill was very helpful. Letting me know about future service items on my car that I didn’t know about thanks. Good quality service highly recommend. Bill was very helpful. Letting me know about future service items on my car that I didn’t know about thanks. Good quality service highly recommend. More

New tires I needed new tires and have known Dave for a couple years now, called him on a Monday and he had it all set up for a Saturday appointment by the end o I needed new tires and have known Dave for a couple years now, called him on a Monday and he had it all set up for a Saturday appointment by the end of the day. By far the easiest way to have my tires replaced. More

Great Help with my Service He was very helpful when I came in earlier this week! He went through all the things that they were going to do with my car very well! Took the time t He was very helpful when I came in earlier this week! He went through all the things that they were going to do with my car very well! Took the time to explain things that I didn’t understand! He was very helpful with my 14 month old as she was getting quiet fussy when doing the paperwork! I would recommend him to everyone! More

Great on all levels I was able to get in quickly, the service was quick, alternative loaner car was immediate, Luke was super helpful and polite. The communication was a I was able to get in quickly, the service was quick, alternative loaner car was immediate, Luke was super helpful and polite. The communication was accurate and fast and made easy with text and phone calls. More

They were awesome I am very please for the sales, courteous service, and the price of the car. All of them were best. I will be looking forward in two years for my next I am very please for the sales, courteous service, and the price of the car. All of them were best. I will be looking forward in two years for my next Honda. More

Issues not addressed. I’d brought my car in for its first maintenance. Over the phone prior to the appointment, I asked what services would be performed and was told that I I’d brought my car in for its first maintenance. Over the phone prior to the appointment, I asked what services would be performed and was told that I’d have my oil changed and the wheels rotated. I thought it was strange that nothing else was mentioned, as I had worked in an oil change shop in the past and figured that most shops followed a similar format, such as checking and/or having the fluids topped off in addition to having filters checked or replaced. Seems like at this dealer service center, those services require a whole other appointment. I brought my brand new 2018 Honda Accord in to the dealership it was purchased at (Manly Honda Santa Rosa). I waited for them to change JUST the oil, and rotate the wheels. It took over an hour. I suppose that is ok. However a few days later I was cleaning my car and noticed that the wheels had not been rotated. One of the rims had been repaired and had some marks on it (which made it easy to identify) that were not repaired at the time, but noticeable to me on closer inspection after the fact. At the time it bothered me, but I decided to let it go, however it did leave me feeling dissatisfied, especially after I’d left a glowing review for the repair. So, for me to then notice that my wheels had not been rotated and all that had been done was just the oil change left me feeling irritated and distrustful of this dealer/service center. Now, I had to make another appointment, which meant more time on the phone, more time on the road. At least Valet service was offered which did ease some of my annoyance of having to deal with this issue AGAIN. I also was not charged for the tire rotation, which of course is no less than appropriate, for the given circumstance. How this has happened both times I brought my brand new car to Manly Honda Service Center, is beside me. From my experience it appears to be a regular thing. I had another seperate experience where I had to bring my car in for the same issue twice also. That being said, everyone I’ve spoken to either in person, through text/email, or over the phone have been polite and professional. More