Manly Honda - Service Center

Friendly and efficient I scheduled regular maintenance and some warranty work. I was met promptly at my appointment time to handle the paperwork.i was out quickly and an Ube I scheduled regular maintenance and some warranty work. I was met promptly at my appointment time to handle the paperwork.i was out quickly and an Uber was summoned. The work was completed as promised and I picked the car up for my drive home. A perfect service experience. More

Transmission sensor loose Determined the problem immediately and fixed it quickly as well. Transmission sensor was loose and was leaking transmission oil all over the under car Determined the problem immediately and fixed it quickly as well. Transmission sensor was loose and was leaking transmission oil all over the under carriage of the vehicle. Bill petty made sure to take care of the vehicle and get it back to me in a timely manner More

Great service - courteous, professional and quick Was in for a routine service. After returning home I discovered a small issue and they immediately corrected it. Could not have been more pleased. Was in for a routine service. After returning home I discovered a small issue and they immediately corrected it. Could not have been more pleased. More

Nice but waitinh time was ridiculous They were nice and apologized for making me wait. But waiting 40 minutes to get helped is ridiculous since I had an appointment at a specific time. Wh They were nice and apologized for making me wait. But waiting 40 minutes to get helped is ridiculous since I had an appointment at a specific time. Whats the point of getting there on time of the appointment if I won’t get helped until 40 mins later More

Honest Quality Work I purchased my 2017 Honda CRV from Hansel Honda, in Petaluma. I realized quickly, that they were not the proper place to trust when it came to getting I purchased my 2017 Honda CRV from Hansel Honda, in Petaluma. I realized quickly, that they were not the proper place to trust when it came to getting a great deal or respected service based on conversations with the folks there. I was looking to have a roof rack w/ rails installed... So I did some price comparison shopping and Manly Honda, Santa Rosa was on my list. I wanted to find a place that I trust to do a quality job and to have better than reasonable prices.. Ever since I decided to have the roof rack w/ rails and my vehicles first oil change at Manly... Manly has been my go to spot. Recently, my CRV battery died...(its only 15months old at this point) It just would not hold any juice. I called the dealer from whom I purchased the car and asked if this is something that is covered under the extended warranty that I purchased. I was told that the battery is ONLY covered if there is a manufactures defect. Then they can swap it out at no charge. End of conversation. I called my go to guy at Manly... Jose Rocha Jr.... He told me t bring the car in and Manly will perform a test on the battery. If it fails, its covered under the 3yr, 36k mile warranty... (why didn't the other dealer tell me that?!) So I brought my car in after jumping it again... Parked it in the service lane and poof... Battery went dead again.. Within two hours, my car was ready and off I went. Long story short... I am thankful for the folks at Manly who do a thorough job and put the customer needs first. Thank you for being a quality spot that is reliable as a warm blanket on a cold winter night! More

Mostly good My experience has been positive most times. Last time they were very busy and I was there all day. They have changed the shuttle service to Uber. I us My experience has been positive most times. Last time they were very busy and I was there all day. They have changed the shuttle service to Uber. I used it to go to Target. When I was ready to come back I was not able to get a response from the dealership and ended up getting my own Uber to come back. They did reduce my bill, which went a long way toward calming me down. Could use some improvement in communication with customers, but generally a good experience. More

Oil Change Bill was excellent and I really enjoyed how friendly he was. When I come back for my next service I will schedule an appointment with him again. Bill was excellent and I really enjoyed how friendly he was. When I come back for my next service I will schedule an appointment with him again. More

Friendly, Efficient Service I have been dealing with Manly Honda for years with no cause for complaint. The service writers are consistently knowledgeable, efficient and kind. Th I have been dealing with Manly Honda for years with no cause for complaint. The service writers are consistently knowledgeable, efficient and kind. The new show room and service area is good looking and a big improvement in comfort while doing business and waiting (when necessary). More

Excellent Dealership, Excellent Service Representative We've been using this dealership for 18 years, since purchasing our new 2010 Honda Accord. We've done "all of our servicing" there since that date. T We've been using this dealership for 18 years, since purchasing our new 2010 Honda Accord. We've done "all of our servicing" there since that date. Their people are all friendly and very knowledgeable, and I highly recommend them for your Honda needs. I even started purchasing our tires from them, as their prices were very competitive. Bill Robertson is our service rep, and absolutely terrific! More

poor service while trying to schedule Once there, the service was very good. However,(and this is the second time this has happened) when I called to make an appointment the recording tol Once there, the service was very good. However,(and this is the second time this has happened) when I called to make an appointment the recording told me to leave my info and I'd be called back. After a week I called again. The excuse given was, "There are only two of us here". My suggestion: either change the recording to say call back, we will not return your call -or- Do something about the attitude of your staff. And yes, I know I can make the appointment online. More