Manly Honda - Service Center

Good service Had to wait after checking in for 45 minutes to register. Attendant forgot to vacuum car, had to ask for it prior to leaving. Otherwise, good as usual Had to wait after checking in for 45 minutes to register. Attendant forgot to vacuum car, had to ask for it prior to leaving. Otherwise, good as usual. More

Pressure Did not appreciate the service rep trying to sell me the $1700 “maintenance list” that was supposedly due for my Honda part of which was $51 to clear Did not appreciate the service rep trying to sell me the $1700 “maintenance list” that was supposedly due for my Honda part of which was $51 to clear up yellowing headlight? Utterly ridiculous and way to expensive for a mom on a budget to even consider doing. I will mostly likely take my car elsewhere for my oil changes.. More

Service appointment Jose was very helpful in explaining all the items that would be checked in this appointment. He gave a very reasonable and realistic quote for the ser Jose was very helpful in explaining all the items that would be checked in this appointment. He gave a very reasonable and realistic quote for the service. My car was finished promptly. I’m very appreciative for the great service. More

Took responibilty for scratching tire rim I had to make a return trip to the dealership so that they could repair the tire rim. Unfortunately, I had to wait 40 mins. to get the loaner car. N I had to make a return trip to the dealership so that they could repair the tire rim. Unfortunately, I had to wait 40 mins. to get the loaner car. Not, my service rep's fault; just the way their system works. My service rep. Bill Robertson did a great job and communicated well and the rim looks great. More

Scheduled service and general checkup During checkin, planned servicing was described; costs, available discounts, alternative methods of transportation during servicing were described. S During checkin, planned servicing was described; costs, available discounts, alternative methods of transportation during servicing were described. Snacks and drinks were readily available. I decided to wait during servicing, which was completed ahead of schedule. When servicing was complete the agent described what was done and the condition of my vehicle. Very professional service. More

Oil Change Satisfactory - Missed the Boat on the Battery I utilize Manly for oil changes to my 2 Hondas. Do appreciate the intake process together with the courtesy area and coffee supplies. However, the f I utilize Manly for oil changes to my 2 Hondas. Do appreciate the intake process together with the courtesy area and coffee supplies. However, the finding that my battery was low / needed replacement was not accurate. I subsequently called AAA for a battery replacement and had a service person come to install. Bingo, upon inspection and cleaning the battery, is fully operational and not needing replacement. Moral - always double check the results from Manly and do not get upsold when a simple cleaning would do the job. More

Needs better time management when checking in The customer service itself is excellent when you are talking with the employees. But this new thing with waiting for your name it be called isn't wor The customer service itself is excellent when you are talking with the employees. But this new thing with waiting for your name it be called isn't working. Both times I have been in to service my car for an oil change I have waited 30 minutes just for my name to be called to check in my car. Any other dealership I have gone to I am in and out anywhere from 7-15 minutes. Depending on if there is someone already with the advisor. It takes time to walk over and find the next person then walk back to the advisors desk. A waste of my time as I am a very busy person. My recommendation is go back to the old school customer service. I don't mind waiting in a line to be helped. I felt myself and my time were more valued then waiting for my name to be called. No body likes waiting for their name in a doctor's office why would they in a car dealership for servicing? More

ALWAYS SATISFIED WITH MANLY'S SERVICE DEPARTMENT Had to have a transmission fluid leak stopped where the front axle meets the transmission. As usual, Bill Robertson, our service person of choice, to Had to have a transmission fluid leak stopped where the front axle meets the transmission. As usual, Bill Robertson, our service person of choice, took good care of us. We got a 2018 Honda loaner for the morning and the car was ready in about three hours, good as new!! Love this dealership!! More

Always pleased with my service I purchased my third car with Manly Honda. I love my new CRV and it was time for my first service call. As always, everyone is friendly and the wait i I purchased my third car with Manly Honda. I love my new CRV and it was time for my first service call. As always, everyone is friendly and the wait is as expected.. My service quality is never questioned. Thank you, Brigitte More

Accommodating. I was asked to go in for a recheck and they did everything possible to accommodate for the inconvenience. Manager and service rep both were great. I was asked to go in for a recheck and they did everything possible to accommodate for the inconvenience. Manager and service rep both were great. More