Manly Honda - Service Center

Good experience I was impressed by the attention to organization shown by Manly employees; they knew I was there, found out quickly why, and quickly attended to my ne I was impressed by the attention to organization shown by Manly employees; they knew I was there, found out quickly why, and quickly attended to my needs. More

Upon arrival I was greeted swiftly and with my service adviser in no time. He ran through all the maintenance needed and I was on my way adviser in no time. He ran through all the maintenance needed and I was on my way More

proffessional, Great communication Dan, Was very good on communication through out the process. I appreciated his help. He is a asset to your team. Give him a raise! Dan, Was very good on communication through out the process. I appreciated his help. He is a asset to your team. Give him a raise! More

Ask for Jose Rocha Jr. Manly Honda is the least expensive service center for my vans oil changes. I book my appointments with Jose who is professional, honest, patient and k Manly Honda is the least expensive service center for my vans oil changes. I book my appointments with Jose who is professional, honest, patient and kind. He lets me know what needs to be done, makes sure I am comfortable and understand everything and regularly updates me on the status of my car as I wait. Great customer service. More

Always good service I have gone to Manly Honda for over 20 years and have had consistently good service. They are friendly and go out of their way to make sure the custo I have gone to Manly Honda for over 20 years and have had consistently good service. They are friendly and go out of their way to make sure the customer is satisfied. More

Always professional, expert, fair, honest. I have been a customer of Manly's for nearly 30 years and their service has been getting better and better. Recommended. I have been a customer of Manly's for nearly 30 years and their service has been getting better and better. Recommended. More

Last service visit I have been coming to Manly Honda for years. However, this last visit was the worst I have experienced. I spoke to three people before my appt regardi I have been coming to Manly Honda for years. However, this last visit was the worst I have experienced. I spoke to three people before my appt regarding getting a rental and if it was ok to drop my car off in the morning even though my appt was in the afternoon (as my father was in the hospital and i needed to help out with things). I was told by all three people no problem. When I arrived at 10am to drop off for my 2:30pm appt the lady with the clipboard that greeted me was rude and told me she didn't know if I could be checked in with Ron Timms who was my service provider. I sat and waited 40 minutes and finally went back to the same woman and she talked with Ron. She also told me she didn't know if I could get a rental which I was told would also not be a problem. Then I asked about the shuttle and was told no shuttle. I planned on calling Uber as I needed to leave. Ron finally called me over and checked me in and said they could call Uber and it would be $5 each way. Fine. He wrote time promised 2:30pm so I was appreciative of that. He never called me to let me know my car was ready or that they were running behind or that I had a bulb out and oil leak etc. I would have liked to have had at least the bulb taken care of. When I got back after calling to find out my car wouldn't be ready until 5pm which I said I had an appt to be at he said they could have it by 4:30pm. 4:50pm and I had to go to his desk to find out. He went over what they found but said he didn't know if they changed the bulb or not (which they hadn't). Just not a good experience as I usually receive. Not sure if I will be back. More

Great service by Dan! Dan was very courteous, helpful and knowledgeable. He showed me details of my service, and he also previewed upcoming service needs for my Honda Odys Dan was very courteous, helpful and knowledgeable. He showed me details of my service, and he also previewed upcoming service needs for my Honda Odyssey. He answered all of my questions and made sure that I understood my options. More

Well Taken Care Of As Always, I was well taken care of and the care was serviced well The service I was receiving was a larger one and I was offered a complimentary car As Always, I was well taken care of and the care was serviced well The service I was receiving was a larger one and I was offered a complimentary car for the day, which I declined, as I had brought my computer so I could continue to work while I waited in a very pleasant atmosphere. When I retrieved my car it was clean and ran well and my broken window mechanism was fixed, as well. More

Not so great customer service initially Hi - we did night drop service. I received a phone call asking where I left my keys as they couldn't find them which really concerned me...they then Hi - we did night drop service. I received a phone call asking where I left my keys as they couldn't find them which really concerned me...they then discovered that they were given to Jesus and the rep apologized for the mixup. Jesus was assigned to our service initially and was probably the worst customer service we have experienced at Manly. We have been servicing our cars for over 20 years with Manly and Jesus was by far the worst advisor we have had. We questioned pricing and let Jesus know that we've worked with Bill Robertson in the past which frustrated Jesus and said he'll pass our paperwork to Bill. After an hour, we called back and the paperwork was still not passed on to Bill by Jesus. This is not acceptable when all we needed done was an oil change and in the meantime, our vehicle is sitting with no service. However, once Bill was involved, things moved VERY quickly. Bill is an amazing advisor - he explains the entire service and what needs to happen in the future. He is very patient and going forward, will ALWAYS ask for him. More