Manly Honda - Service Center

Great experience even when the issue was my oversight I showed up to Manly in the rain when there was an extensive line of cars in the service line. I didn't wait more than two minutes before Denise came I showed up to Manly in the rain when there was an extensive line of cars in the service line. I didn't wait more than two minutes before Denise came to my car, found my appointment details, and very pleasantly explained what to do and expect next. A few minutes later, Mark called me from the waiting room, and we ran through the details of my concern. This was my second experience with Mark as my service rep., and he is great. I made this service appointment because I was sure that Manly had miswired the receptacle for the trailer hitch that they had installed about a year before. Mark assured me that they would diagnose it and make it right quickly if it was miswired. When he called me a few hours after I left Manly to explain that they found that the issue was a blown fuse, he presented it in a way that didn't make me feel like a fool, which I very much appreciated. From the moment that Denise greeted me at my car to paying my bill with Mark, I felt that I was treated with respect and fairness. More

Communication with the service department representatives that are assigned to your vehicle and information regarding coverage is lacking. I brought my vehicle in because the tire light was representatives that are assigned to your vehicle and information regarding coverage is lacking. I brought my vehicle in because the tire light was on again ( multiple tire issues with the Honda Accord Sport 2018- seems to be a constant) I was told the car would be in and out quickly because tire issues take precedence . Received a call several hours later that the tire would be replaced due to a screw next to the side wall. They left a message regarding the price, when I called and let Ron know I have Zurich insurance ( which he had no clue I had) I then had to call back and was told hours later the technicians would just patch it. Because the car was done being worked on so late I had to pick it up on Saturday only to drive off the lot and have the tire light come back on. I’ve been extremely frustrated with the level of service and communication from the service department . Started out good when I first got the vehicle and quickly declined. Seems very dishonest that they went from the tire needing to be replaced to “we’ll patch it up” now that we’ve looked into it further once they new I had Zurich insurance. I built the insurance into my payment for a reason. If the tire has an issue and that was the initial consensus then replace it . When the tires are all back up to par then shouldn’t your technicians be resetting the Calibration, no indication whether that was done or not. More

I give Jose 5 stars. He really cares and he shows it with his customer service skills. Go to Jose for a great experiance at Manly Honda... his customer service skills. Go to Jose for a great experiance at Manly Honda... More

Great place to service your vehicle, professional, friendly, very clean customer service representative very helpful and professional explain everything in detail. Complimentary snacks and coffe. Outs friendly, very clean customer service representative very helpful and professional explain everything in detail. Complimentary snacks and coffe. Outstanding place. More

Professional, efficient and economical. Very organized processes: reservations, scope of service, check-in and checkout. Provisions were available for transportation, which I did not need b Very organized processes: reservations, scope of service, check-in and checkout. Provisions were available for transportation, which I did not need because duration of service was short. Personnel were knowledgeable, polite and efficient. More

Excellent service advisor. Tracee was helpful in explaining I feel confident that my Honda Civic is being well taken care of.. My Service Advisor Tracee explained all the required work that needed to be done an I feel confident that my Honda Civic is being well taken care of.. My Service Advisor Tracee explained all the required work that needed to be done and was respectful of my option to wait on one particular item. My car was finished shiny and clean, and Tracee again reviewed everything that had been done. Tracee was informative, she knew about each procedure that was being done and was able to explain it to me so I could understand. She was considerate, she listened to me and I am really pleased with my experience. More

Excellent service Mark was my service advisor for my Pilot. He took the time to check past services to make sure which parts and service I needed for my 120,000 service Mark was my service advisor for my Pilot. He took the time to check past services to make sure which parts and service I needed for my 120,000 service and not duplicate previous services. He explained everything really well and set me up for a loaner car. Thank you Mark for taking time and providing excellent customer service. Jennifer handled my loaner car transaction and was a really nice and efficient. More

I had dropped my car off for service the night before. It sat outside until late. Dan gave me a call to see what was going on. I was thankful that he got my car in and got it into the process. Not sure what sat outside until late. Dan gave me a call to see what was going on. I was thankful that he got my car in and got it into the process. Not sure what would have happened otherwise. Thanks Dan! More

I always receive excellent service from Manly Honda! The staff are kind and professional and make sure you leave satisfied with the work done every time. staff are kind and professional and make sure you leave satisfied with the work done every time. More