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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,669 Reviews

7,669 Reviews of Manly Honda - Service Center

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November 03, 2023

Dave is the ultimate Customer Service person ~ Easy to share concerns to , listens well & gives realistic answers~ Great Service! More

by Mary Sue Frediani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

Quality work, but customer service could be improved. The service counter people always seem so distracted and never remember me or any issues I bring up about my car or my pick up time, etc. More

by WCIVICCRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lorence
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2023

The service was professional and courteous and the waiting area was comfortable. The dealership had the tire I needed in stock. More

by DLINDWALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Manly Honda responded

Thanks for being the best part of Manly Honda!

November 01, 2023

Manly Honda is a company that does everything possible to make sure its customers needs are met! More

by Kdm169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jhaylyn Hall
October 31, 2023

Was in time this time Every thing from check in to service was excellent Thank you More

by PRAVINTS_2000
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Martinez
Oct 31, 2023 -

PRAVINTS_2000 responded

Everything excellent from check in to service. Serviced in time.

Oct 31, 2023 -

PRAVINTS_2000 responded

Excellent

October 31, 2023

I recently visited the service department because of the damage I caused to my key fob while attempting to replace the battery; an epic fail. Travis and Bill made me feel much more comfortable about the More

by kaystar
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis and Bill
October 30, 2023

Nice people, overall. Great parts department. Were not willing to be transparent and give Me a transmission replacement quote initially, when knowing full well they coul More

by TYRONEARNOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucia Chavez Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Robertson, Jerry Pea
Oct 30, 2023 -

Manly Honda responded

Hi TYRONEARNOLD, Good afternoon, Thank you very much for visiting Manly Honda. We greatly appreciate it. I have reviewed your survey results and would like suggestions on how we could have done better. We apologize for not meeting your expectations and look forward to hearing from you. My name is Jose Rocha, Customer Experience Manager. I want to learn more about what exactly happened to understand and improve on the process we have in place. I can be reached at 707-535-1163 and or jrocha@manlyauto.com Thanks for being the best part of Manly Honda. Best, Your Manly Honda Team

October 30, 2023

Carlos was knowledgeable and courteous. I appreciated his great service tremendously. The two sitting in front closest to the entry way have a lot to be desired. Sure they may have been bus More

by HARTY.LAURA.ANNE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

Tha parts department guys are great, very knowledgeable. The service department I was a little disappointed. Communication was not what I expected. More

by craiglamothe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

Quick reliable service! Lucia is a great service advisor & gave sensible recommendations to keep my Honda reliable for my daily commute. Two thumbs up More

by 94Skylinegts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucia Chavez Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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