Manly Honda - Service Center

Fast and friendly service. I hadn’t even picked out my seat in the waiting room before I was taken to my service agent! Andrew was informative as well as attuned to my needs. I I hadn’t even picked out my seat in the waiting room before I was taken to my service agent! Andrew was informative as well as attuned to my needs. I was impressed with the fact that Manly provided an Uber for me while my airbags were being replaced. I love my 2001 Honda! Thank you for making this visit enjoyable! More

Manly Honda in Santa Rosa, CA has done all the service for my Honda Civic for the past 17 years, and before last week, I never had any complaints. This all changed when my car overheated on the highway an for my Honda Civic for the past 17 years, and before last week, I never had any complaints. This all changed when my car overheated on the highway and I had to have my car towed 72 miles to Manly. My usual service advisor was out, so Mark Winkler helped me instead. Mark called me a few hours after receiving my car and said that my head gasket had blown. When I asked him how much it would cost, he said around $3200! Of course, this seemed very high, as I had an estimate from Manly two months ago for $1600 when there was a potential of having to replace the head gasket due to getting a new radiator. I asked Mark for a written quote from the computer system like I had previously received from Manly for other service, but he said he didn’t have access to the same system. I later texted him and asked for at least a texted quote so I would have something in writing, and he finally replied back with “headgasket replacement $1790.00, thermostat replacement $190, send head to machine shop $1000.00 to 1100.00, plus diag $175”. I texted him back that I knew this was too high based on what I had been quoted two months previously, and asked for a revised quote or I would stop having my car serviced at Manly. The next morning, I called around to different repair shops and received various quotes. I got $1500 and $1938 from two local independent mechanics and Honda in Napa quoted around $2000. At this point since Mark refused to lower the quote, I had my car towed away from Manly Honda and to the mechanic who gave me the $1500 quote. While I was there to pick up my car, Mark tried to justify his price by saying the machine shop they use has serviced thousands of cars (meaning they know what they are doing?) and was also used by Marin Honda, and the $1000-$1100 was their charge. So, I reached out to Marin Honda, and was quoted $1600 (including the thermostat) and $150 to $200 for the machine shop – the same one Manly was going to send it to! Amazing how the same shop charges both $150-200 and $1000-1100 for the same thing! At least the story ends well, I got my car back from the local mechanic two days later with a total price of $1575 and my car is now running great. The part that upsets me the most is that Manly tried to take advantage of my situation thinking that they would either get to overcharge me for the service or get a new car sale if I didn’t want to pay their crazy high service price. However, it backfired – I will now never have my car serviced there again and will make a definite point to NOT buy my next Honda from Manly. I hope by telling my story, it will save somebody in the future some stress and money. More

Very informative and friendly. Jennifer was very helpful getting the right rental. She suggested I chose a car that I might be interested in owning. getting the right rental. She suggested I chose a car that I might be interested in owning. More

I have leased and bought a car at Manley. I won't go anywhere else! The staff is great! Especially the service advisors. Jose has gone over and beyond his job description, with the extra help I needed anywhere else! The staff is great! Especially the service advisors. Jose has gone over and beyond his job description, with the extra help I needed to deal with the warranty company. I dont have to get my car serviced at Manley, but I wouldn't think of going anywhere else. More

Manly Honda Staff were extremely professional. Jose listened to my concerns regarding a nail in my tire. After my car was assessed, Jose called and explained that my tires were under warranty and it wa listened to my concerns regarding a nail in my tire. After my car was assessed, Jose called and explained that my tires were under warranty and it was advised to order a new tire. I totally trust staff judgment. Jennifer took great care of me when I was required to pick up a rental. Jennifer reviewed all the details with me and had me on my way in a timely manner. Amazing experience with everyone. More

Taken care of completely First experience with this dealership and my new purchase. I was told to bring in my truck within a week of purchasing to have the Zurich Shield appli First experience with this dealership and my new purchase. I was told to bring in my truck within a week of purchasing to have the Zurich Shield applied to the interior and exterior. From the moment I parked I was greeted with friendly faces eager to help me in any way possible. I was attended to immediately and sent to the rental desk to pick up my free rental for the day. Jennifer Crouch was in charge here and showed patience and pleasantness as my insurance company on the phone kept putting her on hold while she tried to verify whether my comp and collision would transfer towards the rental they were providing. She is obviously a very busy person at that time of the morning so I need to note she was very nice and very patient. More

Miracle Deal I walked in for a service for my 2018 Civic lease and walked out with a 2020 Civic lease for $75.00 less a month. I walked in for a service for my 2018 Civic lease and walked out with a 2020 Civic lease for $75.00 less a month. More

Chris Reid and the rest of the Manly team are always super friendly, helpful, and prompt. I rarely am left waiting, but even if i were, the waiting room or available Uber rides make it much more conveni super friendly, helpful, and prompt. I rarely am left waiting, but even if i were, the waiting room or available Uber rides make it much more convenient. More

Good service always helpful great at explaining the service being performed getting it done in a timely fashion nice to have food and beverages offered for free helps the wait go smoothly. service being performed getting it done in a timely fashion nice to have food and beverages offered for free helps the wait go smoothly. More

Great Service Great location with wonderful staff. I went to the dealership to get my 30k service on my Pilot. I brought my 1 1/2 old son with me as I didn't have Great location with wonderful staff. I went to the dealership to get my 30k service on my Pilot. I brought my 1 1/2 old son with me as I didn't have any other choice. We ran around the office and played in the play area until we were helped. It took about 10 min as they were pretty busy. One amazing woman even helped play with my little man while I got my paperwork in order for the car service and rental. Seriously a great experience. Side note here: I've learned long ago to take my car to the dealer services for any make you have. Been to Toyota when I had a Toyota and now Honda as I have Honda now. There are many great mechanics out there but none really match the dealers. I pay a little more up front, but I know everything is done right the first time. In the past I've had to replace breaks twice due to "reputable" mechanics helping me save a couple bucks over the dealer only to go back and have them fix something they did wrong. Then take the car to the dealer to find that nothing was done correctly and having to replace everything at double the cost because saving a couple bucks cost me extra in the long run. If you have a Honda, don't hesitate to take your car in to this location. More