Manly Honda - Service Center

Thank you for excellent service. Carlo was kind and accommodating and helpful as a Honda service provider. Much appreciated given the stress of the situation. Carlo made the experien Carlo was kind and accommodating and helpful as a Honda service provider. Much appreciated given the stress of the situation. Carlo made the experience as painless as possible and I will forever be grateful! More

Great service and everyone was very nice. I really liked the video of what was done to my car. Thank you! I really liked the video of what was done to my car. Thank you! More

Pleasant and easy experience He made the whole process easy, explained everything correctly . Very professional and straight forward easy, explained everything correctly . Very professional and straight forward More

Always feel heard, pampered and well cared for. It makes me feel safe to know they do a great job. It makes me feel safe to know they do a great job. More

Jose is an amazing person! Was able to help out right away! Thank you so much! Was able to help out right away! Thank you so much! More

I took my Honda to Manly Honda to have the transmission fluid changed. Prior to taking my car in I called for the cost of the service. When I arrived the service advisor's price was $40 higher than what I fluid changed. Prior to taking my car in I called for the cost of the service. When I arrived the service advisor's price was $40 higher than what I was quoted on the phone. The service advisor did lower to the quoted price after I questioned his quote. After Manly completed the service I drove home and checked the transmission fluid level and it was barely registering at the very end of the dip stick. I called the service advisor and he told me it was ok to drive the vehicle back to the dealership. I spoke with the service manager and showed him a photo I had taken of the fluid level on the dip stick. He estimated it was about 2 quarts low and that he would not have recommended me driving the vehicle at that low level. I noticed on my invoice they included a part listed as “Shyft”. I asked what the part is and the service manager said it was an additive. I asked if it was made by, or approved by Honda. He replied, “no”. I was very upset that Manly added a non approved substance to my transmission, especially since they didn’t ask me if I wanted it. I told the service manager that I didn't want the additive in my transmission and he asked the service advisor to have the transmission flushed and to put only the Honda transmission fluid in. As I was waiting for the transmission to be flushed and the fluid replaced I had the opportunity to speak with the general manager, Jeff Dantzler. Mr. Dantzler was very receptive to hearing my complaints about the service that I received and showed great concern about my perception of the service department. Mr. Dantzler spent a great deal of time talking with me and showed a lot of character and compassion. I received a follow up phone call from Mr. Dantzler a week after the service. Once again, Mr. Dantzler went out of his way and spent a great deal of time conversing on the phone to make sure I felt well taken care of. If it was not for the service manager, Zach Roberts and Mr. Dantzler doing what was necessary to make things right, I would have given a one star rating. Mr. Dantzler and Mr Roberts get 5 stars. With a 3 star average for the total experience. Mistakes will happen, it is the actions taken to correct the mistake that speaks loudest. More

I've been bringing my car to Dave for service for the past 7 years, and I wouldn't go anywhere else. Dave takes the time to clearly explain every service and repair, and I truly trust his expertise and h past 7 years, and I wouldn't go anywhere else. Dave takes the time to clearly explain every service and repair, and I truly trust his expertise and honesty. Denise is always friendly, welcoming, and incredibly helpful—she makes scheduling and check-in a breeze, and now she's been promoted to sales and will definitely be who I would want to work with when buying a car. Together, they make every visit smooth, easy, and completely stress-free. It's rare to find such dependable and personable service these days. Highly recommend! More

Dave always goes the extra mile. He is proactive and finds things that no one else has ever even looked for. He is very quick in returning phone calls and texting solutions. He provi He is proactive and finds things that no one else has ever even looked for. He is very quick in returning phone calls and texting solutions. He provides great service. More