Manly Honda - Service Center

Lucy was amazing as always! Knows her job and gives you an excellent guest experience. She gets a five star review. I was a bit disappointed with the tech as during the insp Knows her job and gives you an excellent guest experience. She gets a five star review. I was a bit disappointed with the tech as during the inspection he missed that the driver side rear brake light was out. Heading back today to take care of. Overall still happy. More

This review is for Lucia who wonderfully walked us through this service experience - and not for J who was at the checkout only when payment made. Lucia did everything right, when the system didn’t through this service experience - and not for J who was at the checkout only when payment made. Lucia did everything right, when the system didn’t result in the expected level of service - she intervened and made it right, manually. Thank you for the all around great service and wonderful experience, for ‘making the extra mile’ for us. We will certainly be back to Lucia next time. More

I brought my car in tonight because my AppleCar Play for some reason just stopped working. I went to the one person I can trust and that is Greg Morelos. Greg sold me my car back in December. I bought a 202 some reason just stopped working. I went to the one person I can trust and that is Greg Morelos. Greg sold me my car back in December. I bought a 2024 Honda Accord Hybrid and I love my car! Greg once again was there to help me and I am so greatly appreciate it. I texted Greg and without hesitation he said come on down let’s see what’s going on. He’s the type of salesman that actually helps you. I appreciate all your help Greg thank you so much!!! More

The Manly Service department as a whole has failed me as a loyal customer, from the Customer Service representative, to the techs, and management. I brought in a 2024 Pilot with a defective steering box fo a loyal customer, from the Customer Service representative, to the techs, and management. I brought in a 2024 Pilot with a defective steering box for warranty, after only 3 months of driving it. My only requests were, please communicate and be transparent about the process. No communications what so ever unless I initiated. On the 4th day, I find out that techs had damaged my vehicle. Not just a ding or scratch but, smashed hood, smashed windshield, damaged front grill and side fender. OK, I understand stuff happens but let's just take care of it asap, I thought. Long story short, its still at the body shop and still waiting on parts, going on two months. All I keep hearing is, just one more part and it'll be "just like new." Where is the transparency? It was new when I brought it in. If there was a negative star, I would have score that. The only reason why I gave a one star, is because of Jose Rocha. Even though he wasn't my service rep, he took it upon himself to call me and communicate with me. I will be giving him a 5 star but the service department deserves and "F"! If you don't believe me, I have pictures. There is more, but for my mental health. I will stop here. More

Carlo was outstanding in keeping me informed and getting the job done. I really appreciated him. the job done. I really appreciated him. More

This is for Jerry Pea at the parts counter! I have bought a lot of parts from Jerry now and I absolutely love dealing with him because he’s friendly, knowledgeable, and always has a smile on hi I have bought a lot of parts from Jerry now and I absolutely love dealing with him because he’s friendly, knowledgeable, and always has a smile on his face! Thanks Jerry for making my parts buying simple and easy! More

It took me 2 trips to get the problems solved and to get another job completed another job completed More

The service protocol is a bit confusing. I arrived; there was no one telling me where to stop or park the car; I went in, and all the service advisors were busy and wouldn't look at you, wh I arrived; there was no one telling me where to stop or park the car; I went in, and all the service advisors were busy and wouldn't look at you, while I was among several people waiting; within a few minutes, a person showed up who was very helpful, telling us where to line up for service and managing to get the incoming cars organized; once I got to Carlo, he was as helpful as he could be, including answering questions that had nothing to do with the service needed that day. More

He was nice and helpful. Was very informative and great attitude. He was also fast and efficient Was very informative and great attitude. He was also fast and efficient More

He was very thorough and professional. He looked back at my past services for comparison He looked back at my past services for comparison More