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Manly Honda - Service Center

Santa Rosa, CA

4.6
7,733 Reviews

7,733 Reviews of Manly Honda - Service Center

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August 03, 2025

Carlo Verde provided me a STELLAR customer service experience! He goes above and beyond when he sees a customer even when he just walked into the lobby and that is what exactly he has done. His authen More

by Bunny516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Rice
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniela Velazquez Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hiram Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Verde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Dunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Manly Honda responded

Hi Bunny516, Thank you for being our customer and sharing feedback about your recent service visit. We aim always to provide a five-star experience, and I see that we fell short this time. I couldn't find your profile with your username. I’d appreciate more details on what went wrong so I can share that with our team to learn and prevent similar issues in the future. You can reach me at 707 535 1163 or email: jrocha@manlyauto.com. I will be back on Wednesday and Thursday, available from 9 am to 6 pm. Hope to connect soon. Until then, take care. Best, Your Manly Honda Service Team!

August 02, 2025

We were please that our trunk latch was fixed quickly. Thank you for your quick service. More

by BOBANDROSE1
Recommend Dealer
Yes
Employees Worked With
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hiram Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2025 -

Manly Honda responded

Thank you for sharing feedback and for being our customer! Your Manly Honda Team!

July 30, 2025

this dealership has competent, polite and efficient staff that are willing to go the extra mile. More

by MCRISTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lorence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Manly Honda responded

Thank you for choosing Manly Honda and for being our customer! Until next time, Your Manly Honda Team!

Aug 01, 2025 -

MCRISTEN responded

I will be back!

Aug 01, 2025 -

Manly Honda responded

Awesome, we appreciate the feedback! Have a great weekend!

July 25, 2025

Whenever I take my car to get fixed here, I’m always certain and confident that my car is gonna get the attention that he needs and I always get the top service from their employees this dealership unde More

by Jorgejr415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Manly Honda responded

Thank you for being our customer and sharing your feedback! Have a great rest of your week, and until next time! Best, Your Manly Honda Team!

July 25, 2025

excellent service i continue to go to manly because of the excellent service and video of work More

by GYMFLIPS4
Recommend Dealer
Yes
Employees Worked With
Sonia
Jul 29, 2025 -

Manly Honda responded

Thank you for being our customer and sharing your feedback! Have a great rest of your week, and until next time! Best, Your Manly Honda Team!

July 25, 2025

Hiram has always treated me with kindness. Noticed him not just helping customers but also his colleagues. He doesn’t mind going above and beyond for anyone. More

by Cesarmartinez0124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Manly Honda responded

Thank you for being our customer and sharing your feedback! Have a great rest of your week, and until next time! Best, Your Manly Honda Team!

July 25, 2025

Great customer service and great experience every time. My tech rep is always very Knowledgeable. Wouldn't go anywhere else. More

by Jorge Valencia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Manly Honda responded

Thank you for being our customer and sharing your feedback! Have a great rest of your week, and until next time! Best, Your Manly Honda Team!

July 23, 2025

It was a bit difficult getting my service scheduled. But once that was done, the service was completed in the time predicted. I was able to get a loaner car that was nice while the work was done. The on More

by JANETTTE-12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Verde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I really don’t know who I worked with.
Jul 24, 2025 -

Manly Honda responded

Hi JANETTTE-12, My name is Jose Rocha, Customer Experience Manager. Our mission is to provide a five-star experience, and we failed. Can I get the six-digit phone number located on the top of the repair order from your most recent visit to better understand what transpired? I can be reached at 707 .535 .1163 or by email at jrocha@manlyauto.com. I'd love to remove and replace the cabin air filter at no cost to you in hopes of eliminating the scented air product. Looking forward to speaking with you! Your Manly Honda Team!

July 22, 2025

Great service, was quickly in and out. Service rep kept me informed. Loved the new video of the work being done. More

by ANETTE.NIEWALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniela Velazquez Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Manly Honda responded

Thank you very much for sharing your feedback. We appreciate you and your business and look forward to serving you again! Best, Your Manly Honda Team!

July 22, 2025

Customer service 💯very professional and supportive . My highest gratitude to Jose for handling issues processionally and to customers satisfaction . Am a happy customer More

by DAMARIS.NJUGUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rocha Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniela Velazquez Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Ashby
Jul 22, 2025 -

Manly Honda responded

Hi DAMARIS.NJUNGUNA, Thank you for your feedback and your business! On behalf of the Manly Honda Service Team, we sincerely apologize for your recent experience with our service. I understand that perfection is unattainable and mistakes can occur, but what matters most is how we respond afterward. Is there a good time for me to call and get more details about what exactly happened? We can then use that valuable information to coach and share with our team, helping us learn and prevent similar mistakes in the future. My name is Jose Rocha, Customer Experience Manager, and I look forward to speaking with you. You can contact me at 707.535.1163 or via email at jrocha@manlyauto.com. Best, Your Manly Honda Team

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