Manly Honda

Good experience at Manly service center. Friendly Manly employees, fast and efficient service, comfortable waiting room. Very pleased with work on my car. Repair to my driver-side rearview mi Friendly Manly employees, fast and efficient service, comfortable waiting room. Very pleased with work on my car. Repair to my driver-side rearview mirror was done at no extra charge. I will definitely return to Manly for my next service requirements. More

3rd time was not a charm I was sitting in the finance manager’s office discussing the details of my 3rd Manly Honda car purchase within 10 years. He was touting the owner’s ph I was sitting in the finance manager’s office discussing the details of my 3rd Manly Honda car purchase within 10 years. He was touting the owner’s philosophy of customer service and cited his warning to his team that car buying would soon be going the way of Amazon and that stellar service would be the only thing that would keep customer loyalty to the dealership. If only the same attention was spent on delivering the service he bragged about! After spending 3 hours in the dealership doing the deal with a nice but inexperienced and under-trained sales person, I was promised my car by 2pm the next day. When I arrived back the next day to pick up the car, it was not ready as promised and I waited another 2.5 hours for it to be “detailed’ with no acknowledgement of my inconvenience and broken promise except for from the young sales person who did not seem to have the authority or skills to do any service recovery. When the car was finally handed over , it had a full tank of gas but no charge. For a plug-in Hybrid, the use of electricity was the main reason I bought the car and not only did I have to drive away using gas, I received no orientation to the new (to me) hybrid technology. I asked for help in getting registered with Honda Link and received nothing. I was sent a standard “how did we do” email hours after my purchase and when I expressed my honest experience, the only response I received was from the sender saying she would tell her manager. Radio silence since then. Now, 10 days after my purchase, I am noticing a sudden fading and discoloration on the black window trim but I dread reaching out to the dealer for fear of the same lack of customer concern I have experienced thus far. I better keep my Prime membership.... I may need it for my next car purchase. More

Wait time. I found the wait to be a bit long, however must say that since I did not have an appointment I was pleased with the way I was treated and how efficien I found the wait to be a bit long, however must say that since I did not have an appointment I was pleased with the way I was treated and how efficient everyone was... I am sure when I need service again, I will make an appt and all will be better. More

Manly - Best Service Department on Corby Avenue! Not only have we purchased five Hondas from Manly Honda, we have only serviced them at the Manly Honda Service Department. Having worked with all the Not only have we purchased five Hondas from Manly Honda, we have only serviced them at the Manly Honda Service Department. Having worked with all the service departments in Santa Rosa as a sub-contractor, Manly’s Service Department is #1 - hands down! More

Routine maintenance, oil, tires, recall resolution I've always loved Manly. Organized, courteous, efficient. I feel comfortable waiting while vehicle being serviced, as I trust the time frame I've be I've always loved Manly. Organized, courteous, efficient. I feel comfortable waiting while vehicle being serviced, as I trust the time frame I've been given will be honored. Waiting room comfortable with beverages and cookies. More

Service on Oil, checking brakes, service air condition hoses service was done on my car 120K mile schedule maintenance all work was done in a timely manner, car was done same day..my car drove lot better after service was done on my car 120K mile schedule maintenance all work was done in a timely manner, car was done same day..my car drove lot better after picking it up More

Take the journey...drive your dreams Andrew Moore was an exceptional source of information regarding all things Honda. Highest of recommendations go to this gentleman. We arrived at ou Andrew Moore was an exceptional source of information regarding all things Honda. Highest of recommendations go to this gentleman. We arrived at our appointment time and he was ready for us and gave us his attention until we were completed satisfied and happy with our experience. More

Repeat Customers! We went to Manly Honda to buy a 2019 Honda Pilot. We actually turned in our 2011 Honda Pilot while there. The service once again was wonderful. Ev We went to Manly Honda to buy a 2019 Honda Pilot. We actually turned in our 2011 Honda Pilot while there. The service once again was wonderful. Everyone we worked with was extremely knowledgeable, helpful, friendly, and efficient. The overall experience was very pleasant. We will definitely continue to be repeat customers. More

Extra mile I worked with one of the sale staff, Jose Flores, who was did a great job answering questions and ensuring the purchasing went smooth. He did a great I worked with one of the sale staff, Jose Flores, who was did a great job answering questions and ensuring the purchasing went smooth. He did a great job and would recommend him. After talking to Jose on the phone, the next morning we accidently got to the lot an hour before they opened. One of the finance staff (Greg M.) went out of his way to help us out: he showed us the car we were interested in and answered a bunch of questions I had. Once Jose showed up (still before the dealership officially opened), Greg handed us off to Jose and our purchasing process continued. Thanks to Greg for being so helpful. I bought a used car, the price was excellent and the purchaing process was easy. More

Oil change Bill was very helpful. Letting me know about future service items on my car that I didn’t know about thanks. Good quality service highly recommend. Bill was very helpful. Letting me know about future service items on my car that I didn’t know about thanks. Good quality service highly recommend. More