Manly Honda

first oil change since purchase Long history of excellence. Fast fair service. In and out with no problems. Really liked the complimentary wash and vacuum that was suggested by se Long history of excellence. Fast fair service. In and out with no problems. Really liked the complimentary wash and vacuum that was suggested by service representative. More

Good Service I've always gone to Manly to have my Honda serviced and they've always done a great job keeping my car in top running condition. I've always gone to Manly to have my Honda serviced and they've always done a great job keeping my car in top running condition. More

Excellent service They will definitely take care of you and keep you updated with their service plans and cost of each repair. Joseph is kind and courteous and extremel They will definitely take care of you and keep you updated with their service plans and cost of each repair. Joseph is kind and courteous and extremely helpful. Dealership itself is highly recommended! More

Attentive & Extremely Helpful Five Stars were earned by both Jennifer Crouch in Rental Department and by our assigned service advisor, Jose Rocha Jr. Jennifer Crouch provided e Five Stars were earned by both Jennifer Crouch in Rental Department and by our assigned service advisor, Jose Rocha Jr. Jennifer Crouch provided excellent service in responding, correcting, and offering to take care of a mistake by the valet service (did not show up/canceled the pick up of my car without telling me). I had set it up via the website the night before, and in the morning Jennifer not only took care of me but also a delivery-pick up I scheduled for my husband that day, so that there would be no errors. She made it easy and convenient to get her what I needed electronically, and followed up with phone calls. She called me mid-day to check in and confirm when my husband's car would be picked up. Jennifer is excellent at her job! Thank you! The Free Pick up Delivery option is very convenient to getting my husband to get his car serviced and arranged at his lunch near his work, as well as for me not having to take my 3 year old into the dealership and can continue with our routine, as well as prepare for an upcoming trip. It saved me a lot of time. Jose Rocha called me when he received the paper work from rental desk. He introduced himself and discussed services I was wanting as well as interest in any potential recommended services. He asked if text option would be ok to communicate updates and/or questions, and it was more than ok -- that feature is awesome!! Jose was an excellent communicator, personable, and remembered details discussed on the phone. I would recommend Jose! Thank you! More

They were very helpful. I had a good experience at Manly everyone was very helpful at getting me the car that I wanted and the best financing to fit my budget. I had a good experience at Manly everyone was very helpful at getting me the car that I wanted and the best financing to fit my budget. More

Service advisor hood Service advisor Terra was great but had to wait 20 minutes just to get to her though to start process. total time spent to drop off car was 30 minutes Service advisor Terra was great but had to wait 20 minutes just to get to her though to start process. total time spent to drop off car was 30 minutes- very excessive. I dropped my husbands truck at the dodge dealership the day before and it took 5 minutes to check in car. Also I shouldn’t have to create an account for this survey at the end to verify! More

Best Car Buying Experience Ever! I have to say that Scott Longaker, was the nicest and most patient and friendly salesperson I have ever met. I feel so lucky to have just wandered in I have to say that Scott Longaker, was the nicest and most patient and friendly salesperson I have ever met. I feel so lucky to have just wandered in and be directed to his desk. He worked with me to understand exactly what I wanted—and I was not the easiest person to please—but he was cheerful and helpful through the entire process of buying my new Honda CRV. Not only that, he and Luis Hernandez were extra helpful when I was concerned about the tires after driving it off the lot and came back the next day (they were overinflated, likely at the dealer in Oakland they got the car from) and aimed to please by throwing in an extra service inspection just to make sure everything was right with the car and most of all, that I had confidence in it, which I do. By the time I was signing papers with Paul Matulich I was exhausted but he explained everything clearly and made sure I understood all options for service and an extended warranty. He also was available for questions after and was happy to help when I did call him. And then, the service department was wonderful from the moment I was greeted upon arrival through being escorted to my Service Advisor, Jonathan Canseco, who thoroughly understood what was needed and why and happy to keep me posted on how the car was doing and when it was ready to pick up. The computer system for keeping customers updated and informed is wonderful. This is the 8th car I've purchased in my life and I have never seen a dealership or service dept. before where people seem so friendly and genuinely happy to be there and where the customer service is so stellar. Scott followed up with me several times since my purchase and has been available to me for any questions I might have about my car. He made what can be a stressful purchase easy and comfortable. Many kudos to him. I love my car. Will I encourage others to go to Manly Honda? Yes, in a heartbeat. Thanks! More

Frustrating This was the most frustrating service I have dealt with at Manley. For a simple oil change there were several miscommunications - I was referred to This was the most frustrating service I have dealt with at Manley. For a simple oil change there were several miscommunications - I was referred to the rental department for the Valet Service. I had to leave a couple of messages before I got a call back. I spoke with Tiffany in the Service Department and she really tried to resolve the issue with setting up the Valet service since I did not get a call back. The Valet service - took multiple phone calls to get it confirmed. No one told me about the charge for the Valet service, it was good that the manager comped the Valet since it was not communicated. The address that the valet service was going to pick up my car was wrong so that was ANOTHER phone call. The Service Advisor on my paper work, Dave Ashby was no longer with Manley so there was no phone call from anyone at Manley after the looked at my car. I had to call AGAIN after the car was picked up because the paperwork I was given said my car would be ready by 6pm. I had to call AGAIN. I requested my car back by 4pm since I had an appointment. The day of the service the valet picked up my car at my work but at the end of the day, the valet service brought my car to my house - not my work where they left the loaner car. The valet service got to my work late, which led to me missing my appointment. I called AGAIN and was told I would get a call from someone to talk to me about the experience. I got a VM from Chris apologizing and pretty much giving excuses about how busy they were and he would investigate and get back to me. NO FOLLOW UP. This all could have been avoided if there was better Customer Service. Calling me and leaving a message with excuses does not fix the problem. More

Very helpful and friendly Jonathan got me checked in to get my service done. He was very informative on other maintenance that should be done on my car in the near future. Jona Jonathan got me checked in to get my service done. He was very informative on other maintenance that should be done on my car in the near future. Jonathan also helped get me signed up for sunbit, so that I can make payments on my future repairs if needed. He was very friendly. Jennifer helped get me a rental car while my car was being serviced. I had a horrible head ache coming on while she was helping me and she got me something for my headache. Jennifer was also very friendly. More

Local service We bought our hybrid Civic from this dealership in 2003 and have had our maintenance done there. Today was a 180,000 mile major service, with fluid We bought our hybrid Civic from this dealership in 2003 and have had our maintenance done there. Today was a 180,000 mile major service, with fluid exchange, plus recall work on the air bags. Because of the recall work, Manly gave me a complimentary rental car for the day. My service rep also accidentally gave me too low of an estimate for that level of major service, but they stood by the lower estimate without me even asking! I now have a detailed report of future work needed on our Civic. This dealership has very professional service reps and they stand by their work. P.S. Both Gio and Jennifer encouraged me to post a review here, but they did NOT pressure me for a "good" review or say I should give the dealership 5 stars. I appreciated that. More