Manly Honda

It was fast I reached out thru the website. I was contacted nicely. Emailed a few times with what I needed. Made an appt and all went well. It was easier then get I reached out thru the website. I was contacted nicely. Emailed a few times with what I needed. Made an appt and all went well. It was easier then getting a new cell phone. More

Good experience getting a new car . I would recommend this dealership for buying a new car. Everyone was very friendly and helpful. I felt like I was given lots of time to make my deci . I would recommend this dealership for buying a new car. Everyone was very friendly and helpful. I felt like I was given lots of time to make my decision. More

engine diagnosis and repair I purchased a Honda Civic from Manly Honda in 2008; it had 187,155 miles on it when it overheated, recently, and I had it towed in to Manly, where it I purchased a Honda Civic from Manly Honda in 2008; it had 187,155 miles on it when it overheated, recently, and I had it towed in to Manly, where it was diagnosed with a cracked engine block. I discovered that Honda of America was aware of this potential problem and had issued an extended 10-year unlimited milage warranty to cover it. Unfortunately, the car had been out of warranty for roughly a year. Jose Rocha, my service advisor at Manly, suggested that we submit a claim to Honda anyway, and we did. Honda then asked for my service records; I provided them, and Honda of America agreed to honor the warranty and to repair the engine for a $500 deductible, which I happily agreed to. (It would have cost me $9,300 had I paid out of pocket.) Jose promised me the car by July 3rd, and it was ready by-July 3rd! All my interactions with him were pleasant and professional. He even, with my permission, test drove the car home and back to be sure all systems were working properly before I picked it up. Even the cashier was friendly and personable, in spite of being very busy. If my experience was typical, I can see why Manly is such a busy place. David D. More

Installation of accessories I purchased my car on Saturday, June 15th. Called on Tuesday, June 18th to order some accessories and find out if I could install myself. The parts de I purchased my car on Saturday, June 15th. Called on Tuesday, June 18th to order some accessories and find out if I could install myself. The parts department then transferred me to the service department, where I learned that there was a recall on the car I had just purchased. I was then put through to Jose's voice mail, to ask about installation. Left a message on Tuesday, on Wednesday when I had not received a call back. I called again, again leaving a voice mail for Jose after being told he had called everyone back. Later that day I called again, and was told they would write out a paper message and that he or someone would call me back. Well that didn't happen. I had to call back again on Thursday, finally got Jose. We spoke about what I needed, after saying he had never received my messages. He then called me back, and when he called me back he wasn't sure what he was calling for. I set up an appointment for Friday, June 28th at 11:15am. Was not seen by Mark until after 11:30am. This was after some gentleman walked through calling my name. Not dressed like any other service employee, asking for my car keys. Mark did not start off well by calling me by the wrong name and asking if I was here for my Odyssey. I was not happy to begin with that I was there for a recall on a car I had just purchased. Mark did not make any of this experience any easier. He had no idea why I was there. I provided him the coupon I had received for the accessories I had purchased, he did not apply them to the estimate. He never said how long this would take, and rudely asked me how I was getting home. I said I live in Vallejo, and I was told I would have a loaner. He again rudely asked who told you that. I then went to the rental desk where Jennifer helped me. I left to run some errands I happen to have in the area. Over an hour later I went down the freeway past the dealership and I could see my car sitting in the same location it had been pulled out for me to get some things out of my car. I returned to the dealership after 3pm to see what the status was. That took for ever to get an answer from Mark, he finally came over and said I'll be back in a minute. When he came back in he asked if I had checked back in with rental. I said NO as I do not know if my car is done. He said go check in with them. After finishing in rental I returned to his desk. He did not explain one thing that was done to my car. If the recall was taken care of or not. He handed me my bill and I looked at it and asked for a break down of the accessories. I then asked where my discount was. He then recalculated my bill. When he was done, he asked do you see your car. I left and looked at my car to find out that only one trunk hook was installed, I had ordered two. I then went in and asked for the service manager. I spoke with Susan and a couple of gentlemen (don't remember their names) one went to get the service manager. The other is the concierge, he and I walked out to my car to look at it. He then went to parts and got another hook, took my car to have it installed. While waiting I decided to go inside and speak to the owner or a manager as this whole experience has been awful. This is when I spoke to Curtis and explained my issues. He was very nice and did what he could to try to make things right. Still doesn't replace the part that I drove over an hour each way for this service on a Friday. More

Very professional and helpful advisor! Even though it’s a big and busy service department the employees were very helpful in being sure I felt welcomed and oriented. Terra is the best serv Even though it’s a big and busy service department the employees were very helpful in being sure I felt welcomed and oriented. Terra is the best service advisor I’ve ever met in a car dealership - friendly, professional, and efficient! More

Great customer service Aaron and the entire Honda team was very attentive and provided overall excellent customer service since the moment I arrived till I drove off the lot Aaron and the entire Honda team was very attentive and provided overall excellent customer service since the moment I arrived till I drove off the lot. More

Customer Service needs a lot of work I was terribly disappointed in the service at Manly. I wairlted hours filling out paperwork the first day only to have a manager tell me I could put I was terribly disappointed in the service at Manly. I wairlted hours filling out paperwork the first day only to have a manager tell me I could put a deposit down until the care could be reviewed. Why wasn’t I told that earlier? I called back 2 days later. —?salesman did not call me — to see if car passed and was ready. It was 9 an. I asked if I came in at 1 pm if paperwork would be ready to sign. I was told yes. After waitin an hour , well after 2 pm, I was told paperwork was not started and it would be another hour. I was offered a car to drive back to work, but it was another hour plus before the salesman came back to tell me he could not find a car with any gas in it. Don’t you have a gas station 2 blocks away? I was livid! After many discussions I finally insisted that I start signing papers which took another hour and a half. When I was finished with paperwork the car was still not ready to go and I had to suggest that perhaps a plate holder would hold the paper license plate in place. Your training really lacks. The salesman’s grasp of English spelling was tragic. I have purchase 5 Honda’s from you over the years but this will be the last. I have encouraged others to try Hansel Honda. My sister bought her 2018 Pilot from them and was very satisfied. Wish I could say the same More

Jose R. was great. The wait was not. I made an appointment and showed up 15 minutes early. I was finally able to start the process an hour and fifteen minutes later. Aside from the ho I made an appointment and showed up 15 minutes early. I was finally able to start the process an hour and fifteen minutes later. Aside from the hour wait, everything else was great. More

Free Loaner Experience Jennifer at he free loaner counter was professional, courteous, quick, and kind. The loaner car was nearly new and very clean. Joseph was very helpfu Jennifer at he free loaner counter was professional, courteous, quick, and kind. The loaner car was nearly new and very clean. Joseph was very helpful and clear in helping with service, and Drew... what a treasure he is for Honda. I walked in with a service appointment and left with a new 2019 HR-V and I am delighted. Five Stars to More

Thank-you Jose Rocha Jose worked with me to get the best service price, and the most convenient service time available. With my busy schedule, I had to request a later pi Jose worked with me to get the best service price, and the most convenient service time available. With my busy schedule, I had to request a later pick-up time after my service. Jose stayed late in order to accommodate my late arrival, and was very pleasant to work with. Thank-you Jose. More