Manly Honda

Best there is! 5 star commendation to Julie for being very satisfactory in customer service. Kudos to Anthony too! Both assisted us professionally and were able to 5 star commendation to Julie for being very satisfactory in customer service. Kudos to Anthony too! Both assisted us professionally and were able to answer and meet our needs. You are so fortunate to have employers like them!!! More

Professional, friendly, personable, good service From the start me experience was great with a warm welcome from Renee. I was told on the phone that my wait would be 45 min to 1 hr but Jess told me i From the start me experience was great with a warm welcome from Renee. I was told on the phone that my wait would be 45 min to 1 hr but Jess told me it would be 1 to 2 hours. When I mentioned the time discrepancy he accommodated what the service caller had told me. He was professional and clearly explained the work estimate and planned service. More

Excellent Service! I've been bringing my Honda Element to Manly since I moved to California 6 years ago and have never been disappointed. The employees in the service de I've been bringing my Honda Element to Manly since I moved to California 6 years ago and have never been disappointed. The employees in the service department are great, and Hirbin Ceballos was professional, helpful, and kind. :) More

Easy, fast, convenient I have taken my car to manly service for 8 years. I have always felt my needs were taken care of. I have never had a problem with my car and that's be I have taken my car to manly service for 8 years. I have always felt my needs were taken care of. I have never had a problem with my car and that's because of the quality of work that they do. More

Recall This was a recall visit to this dealership. The closer dealership to me is Ukiah....but they have awful service & representatives working there. So, This was a recall visit to this dealership. The closer dealership to me is Ukiah....but they have awful service & representatives working there. So, I had to use Manly...Of course this is just a recall, so they had no choice but to service the car. I did receive nice service & the customer waiting area was comfortable & clean. More

some problems to should be resolved The entrance and location of the Service Department is obscure and hard to find. Much more signage and direction to get to service center is needed.2n The entrance and location of the Service Department is obscure and hard to find. Much more signage and direction to get to service center is needed.2nd issue is that it is not acceptable that you do not wash cars that you service. Drought was given as an excuse, but you can get recycle equipment...really should fix this issue More

Super Service We had warranty issues with our new Odyssey van while traveling and 100 miles from our home. Bill Petty and the service team worked tirelessly to fin We had warranty issues with our new Odyssey van while traveling and 100 miles from our home. Bill Petty and the service team worked tirelessly to find the problem and get it fixed. Hugo Méndez worked with us to loan us a Pilot so we would have a vehicle of similar size to carry our stuff while they worked on the van for a week. It was not an easy fix, but now two months later, our van is back to great performance. We really appreciate everything Bill did to make our potentially terrible experience a reasonable one with a happy ending. We think Manly Honda is GREAT! More

Speedy and efficient with friendly service From the moment you pull up to the service area, you are greeted with the friendly staff who direct you where to go and make you feel at home right aw From the moment you pull up to the service area, you are greeted with the friendly staff who direct you where to go and make you feel at home right away. From the really nice guy who vacuums the car when you first get out, to the person signing you in, and to the service rep who fills out your paperwork and is very knowledgeable about what needs to be done---EVERYbody does their job well and the place runs like a well oiled machine. The lobby waiting area is also very comfortable with a large television to watch and the coffee is very good, too! The seating area has spots to plug your phone in to charge, also, which is a nice bonus. More

Honda very disappointing this time:( This was my worst experience with Honda thus far! When I called to schedule I talked to someone in the service dept. told them my car was flashing se This was my worst experience with Honda thus far! When I called to schedule I talked to someone in the service dept. told them my car was flashing service due. I have had all my services done with Honda as well as oil changes. They pulled up my file and told me what service was needed which was around $130.00. When I arrived I was greeted and told I would receive a complimentary floor vacuuming which they never did!!! Proceed to check in and Santaigo asked what I was here for. I do not understand why whatever I booked on the phone is not showing up to Santaigo who is checking me in?? After Santaigo checked my mileage he stated according to the Honda book I was due for 45,000 mile check up which is about $780 or so. I stated that is not what I was told on the phone when I booked the appointment and why was this? Santaigo knows nothing. Firstly the 45,000 check up is much longer in time and several hundred dollars more so I was not prepared to follow through with that service that day. I do not understand why this service was not mentioned to me on the phone when they are looking at my file. When my car was finished Santaigo said he tried to reach me by phone but could not, ( why didn't he leave me a voice message???) to let me know my wiper bladed were bad and my battery was a 3 out of 5. I just had Honda put new wiper blades on when I was there in Sept of 2015 so I am not buying that one. The battery still has life left so that is a no go for now too. I feel Honda is trying to sell things that are not needed yet. I have not had any problems in the past but this visit felt un-easy to me. And when I left and noticed that the floors were a mess and never vacuumed that topped the cake!! I hope things improve:) Stacey More

Extended Factory Warranty Repairs Manly did a great job fixing an issue that was covered by a Honda extended factory warranty. Only critique is that, since it was a warranty issue, and Manly did a great job fixing an issue that was covered by a Honda extended factory warranty. Only critique is that, since it was a warranty issue, and they were out of loner cars, I wish they would have paid for my rental car. More