Manhattan Beach Toyota - Service Center

Incompentant Service Department Took my vehicle in for maintenance & rear light out on 8/16/17. Told that they needed to order rear light and it would take 2-3 days. I called on 8/2 Took my vehicle in for maintenance & rear light out on 8/16/17. Told that they needed to order rear light and it would take 2-3 days. I called on 8/22/17 to check on the status of the needed part. I was told that the part came in on 8/17/17. I asked why didn't someone call me. No answer. I took my vehicle in on 8/23/17, @ 9am. I was told that it would take 1 1/2 hours. I finally called at 1pm and was told that the work was completed, but they were washing & vacuuming because I complained about not being called. I took my other Toyota in for maintenance & was going to pick up this vehicle. I arrived at 2pm. I was told that my vehicle was not ready because they ordered the wrong part. I asked why did they say it was ready in the first place. I asked to speak to a manager who ended up patronizing me. I am more upset because they lost my key ring the last time, got into my middle console & used my property without my permission and this time they lied. Sadly, I have no faith in Manhattan Beach Toyota. More

MBT makes simple service COMPLICATED Last time I'm going to MBT. Worst service department ever. Wait wait wait for a simple oil change and brake service. Only after to find they had addit Last time I'm going to MBT. Worst service department ever. Wait wait wait for a simple oil change and brake service. Only after to find they had additional work to do such as replacing the oil pan because the plug was stripped. How can it be stripped when it's only Toyota service departments that changed the oil???? Don't expect to get anything simple done here because they will do their best to make it as complicated as possible and find serious problems that need to be addressed right away making it as if your car is unsafe to drive if you don't make the fixes. More

Good overall experience The staff members were friendly. Although I had to come back to the dealership, the overall experience was good. They work hard on making sure custome The staff members were friendly. Although I had to come back to the dealership, the overall experience was good. They work hard on making sure customers are satisfied. More

Shuttle service not good I went in for service on my car and the shuttle guy was supposed to drive me back to work. He then stated the address is too far away with smug face a I went in for service on my car and the shuttle guy was supposed to drive me back to work. He then stated the address is too far away with smug face and an attitude. There website lists a 10 mile radius, but the driver stated there was a policy change and he can only drive me 5 miles out. I asked him to drop me off as far as he could go and he told be he could go as far Hawthorne blvd. I declined his offer. As I waited for my car I checked the distance from the dealer to Hawthorne blvd. it was only 3 miles. Then I checked the distance from the dealer to my job and it was 4.8 miles. The driver obviously didn't care to check the address I gave him or That I just spent a few hundred bucks on service. The service rep sold me on a detail special the had for $189 for my other car but they told me I have to leave the car there the whole day. I Cant wait around for my car the whole day, I want to have my car serviced here but they aren't making it easy for me. I am a little closer to South bay toyota. I guess I should take the hint and just go there. More

Willy Reyes is the best service person at Manhattan Beach! I have had all my vehicles serviced with Willy Reyes for many years. I purchased my first second hand car in 2004, a car I still have today. Willy Rey I have had all my vehicles serviced with Willy Reyes for many years. I purchased my first second hand car in 2004, a car I still have today. Willy Reyes has always done an outstanding job for me, my cars, in my household. I had made the rounds with the service people, in the last 10 years and Willy Reyes stands high above all the rest! Willy consistently gets me the best deals using the company's own coupons. Willy Reyes gives me outstanding customer service, he always delivers the best work, is always friendly. I don't like to deal with any other service manager at Manhattan Beach Toyota Dealership. I may take my business elsewhere if he ever leaves. More