Manhattan Beach Toyota

I gave this dealer a second chance. I had such a great experience purchasing the vehicle, but their service department technicians are lousy. Went in with a gas gauge issue for the seco I had such a great experience purchasing the vehicle, but their service department technicians are lousy. Went in with a gas gauge issue for the second time. Their response is that I need to read the manual. They felt strongly about it enough, they wrote it in the notes and cited specific page numbers to reference. We’re sorry, we know you didn’t see the gas light warning light come on and have photos, but it worked for us. When your car is down to 10 miles of gas it will come on, not 13 miles as you said. Read the manual. It took them two days with appointment to drain the gas tank, supposedly, and then drive the vehicle with the working gas light on. Apparently I have to get as low as 10 miles range and then have no clue what I have left after that. Clearly a defect, and brushing me off. I’m sure they told Toyota there was no problem, even though online there many similar cases of this issue. Never coming back here again, this was their last chance. If you want to buy a car, they are excellent!, but their service dept will waste your time. I added a photo, no gas light is on. They said it works, maybe but you have to drive the car until you have no clue how much gas you have left. The range is still not accurate. More

First and last-would be never go back to this scam theme dealer with a bunch of liars at this Manhattan Toyota. Making long story short, the car was in the transit at the time, as required, I had to make a dealer with a bunch of liars at this Manhattan Toyota. Making long story short, the car was in the transit at the time, as required, I had to make a deposit of $500.00 dollars in order to hold the vehicle in 48 hours in my name “otherwise, it would be sold to other buyer and this deposit is refundable.” (I was told by dealer) I did the process buying online with the trade in. As required and instructed. I sent in a copy of driver license, VIN number of the trade in, insurance card of the trade in, and a bunch of pictures of my vehicle for the valuation on my trade in. Then few days later I got an offer from dealer saying: that deal will be valid until Jan 10, 2022 from Cristina Morals – Personnel Internet Manager. Also I got an offer from Carol Gutierrez also is an Internet Manager, which is at much higher cost in comparison to the one from Cristina Morals. More than a week later, the vehicle arrived at the dealer, I got a call to come in to sign the final paperwork and pick up the car. At busy at work I could not be able to come right away. So I made an appointment to come in two days later. The day before I came in, I made a call to Cristina Moral to make sure that everything is correct. Could not be able to reach her, so I left a message to confirm the time I come in and the price that I got from her is correct. About an hour later, I got a call from Carol, she told me that do not call Cristina Morals, just call her if I have any question and whatever it is offered Cristina Morals, she will follow thru with it. Next day, after off from work at 4:30pm on Jan 8, 2022 – I drove straight to the Manhattan Toyota with intention to finish the deal (turn in my vehicle, signing the paperwork, and pick up the car that I had been waiting for). Here was where the scam begun surface. I met Nathan, (he was the only one – an honest person in the dealer I met in that day at Manhattan Toyota.) He was nice, friendly, and warming. We greeted and he took me to the car, we took a drive test, then he took me to his desk for the paperwork, as the offer on my paperwork I got from Cristina Morals – Personnel Internet Manager and his paperwork was not the same. He told me that he would not be able to change anything and asked me to see other manager. As I was waiting, another person came to talked to me, then another person came. All of them very much the same. They said that they cannot sell the car at that price at the offer that I got from Cristina Morals. They said the offered price that I got from Cristina Morals – Personnel Internet Manager is just for making customer come in but they can sell the car at that price (MSRP price) even though, I show the paperwork that said: will sell the car to me at MSRP and it is good until Jan 10, 2022. However, they said that they cannot sell the car at the MSRP to me. They said: “The offered that I got from Cristina Morals – Personnel Internet Manager is just for making me to come in to the dealer.” So then I said: I just want 500.00 money back, so I ask them: “Would I be able to get my deposit back?”They said: they would give it back, but then kept dragging on something else and kept going one thing after another and going … and would not mention anything about giving my deposit back. It was about 8:00pm, so frustration, worried that I may lost my 500.00 deposit, afraid that I would not be able to get up at 2:30 am next day for my work and may get a trouble with my boss, I gave up as they kept go on and on with none stopping. I made a dumpiest mistake that was trusting at what this Manhattan Toyota said and offered – Making deposit, driving two hours right after off from work to this dealer. I thought that I would have been happy to buy a brand new car at this Manhattan Toyota dealer. But it is wasn’t – I was scammed and robbed even though, there is no gun point to my head. If you’re a real gamer – this dealer is good game for you to play with as you come in to play a game then leave with no intention to buy anything. But if you’re hard working people with hard earn money, and really looking for a car to buy, and specially, if English is second language to you like me - you should stay away … STAY … AWAY … from this Manhattan Toyota. They would not put the gun to your head, but they always have a way to scam and rob you. They’re liars, scammers from top managers down to sale men. • Cristina Morals – Personnel Internet Manager • Carol Gutierrez – Internet Manager They’re just are the liars and scammers – Manhattan Toyota is just a place with a bunch of liars and scammer with nothing else, but waiting to lure you in (on the web or in person at the dealer) to rob and steal any money from you. I wish that I would be able to report it to BBB, but I could not because I was voluntary to sign the deal off while I was afraid and frustrated. I was the victim, and it is painful to lost a lot of money to these scammers. Just want to alert everyone who intent to go to this dealer be stay away or aware so would not became a victim. More

A Shelter in the Current New-Car-Purchase-Frenzy “Storm“ After some arduous encounters with dealers in Northern California, encounters that would cause many to abandon a new car purchase (given t “Storm“ After some arduous encounters with dealers in Northern California, encounters that would cause many to abandon a new car purchase (given the unfavorable impacts from the “chip shortage,” manufacturing closures, unscrupulous sales staff attempting to leverage these crises for their own financial benefit), I walked away today with my 60th birthday present and current dream-car, a Toyota RAV4 Prime PHEV. I have no complaints whatsoever. Mr. Gabrielle Stitt and his finance team managed the nexus between consumer expectations and the current market, and delivered a hard-to-find, rare, and special vehicle. There may be very few “deals” in today’s new car market—especially for all-wheel drive SUVs with EXTREMELY USEFUL electric range AND 300+ HP. Manhattan Beach Toyota seems to be aware that consumers are, therefor, sensitive to “soft” aspects of “the deal;” dignity, respect, honesty. Where other dealers lured, baited, switched, promised and unpromised, Mr. Stitt was consistently frank, poised, honest, realistic, and pragmatic. No over-promising or exaggerations or weaselly sales lingo to impress me. All substance. The finance team was equally impressive, and identified financing options that surpassed the options my “consumer oriented” credit union secured. I have NEVER purchased the “services” that dealers push at the close of a vehicle purchase. However, today, after a candid conversation about the changes we have all encountered during the past two years, I became acutely aware of the collective efforts that I, (and many others) have done to preserve the consumer services we value. I thought about the over-tipping I have done for the past two years to do ‘my part’ to support restaurant staff at risk of losing their livelihoods. I felt compelled to use that same attitude in my approach to my automobile purchase. I actually purchased the ‘ding and dent’ protection— the finance officer found favorable financing that is better than my own credit union found for me (thus saving me money I expected to spend). So, I purchased a product that would earn him a commission (I hope). It felt good. And when I told my wife, she squealed with approval because she is not a fan of those little dents that I tend to ignore and overlook…voilá … win-win…who knew? So, I did not walk away from this new car purchase with a screaming deal. I walked away with a great car, a darn good deal, ding and dent coverage, dignity intact, zero anger, self respect and a chance to let others know that if they feel like they are at the end of the rope in their auto purchase effort, try Manhattan Toyota…maybe they will have the same experience that I did. More

dropped off my Tacoma with Jaime and he got my car back to me in little more than an hour which was great. to me in little more than an hour which was great. More

At Toyota in Manhattan Beach, a helpful, responsive, and experienced employee Leo Frias made my first car buying experience easy. And he solved my problem of returning the car I rented on time. After we dis experienced employee Leo Frias made my first car buying experience easy. And he solved my problem of returning the car I rented on time. After we discovered that my car needed a brand new 2022 hybrid Corolla, his staff paid full attention to me. The buy of a new car took less than an hour to complete the transaction and I received my new 2022 Corolla on the same day. Thanks again for the great help! More

Poor customer service. Watch out for Sam and as he is very unprofessional and untrustworthy. Frank was also very unprofessional and rude. Allison and Carl are the only people holding this business togeth very unprofessional and untrustworthy. Frank was also very unprofessional and rude. Allison and Carl are the only people holding this business together. This establishment sells vehicles that have multiple problems. Finally was able to return the vehicle after multiple issues and returning it was a complete headache. Many other quality dealerships with honest people and way better customer service. More

Friendly Staff, Terrible Process, No Accountability. The system used by the service department to book appointments apparently does not actually work, besides blocking a time slot with the department. Ad The system used by the service department to book appointments apparently does not actually work, besides blocking a time slot with the department. Add any notes or details about additional service, maintenance, or other issues you'd like to be looked at, and the service team doesn't receive it. Says their system has always been broken and they never see the details of a booked appointment. Lots of wasted time, lots of confusion and lack of answers. This is just one of many bad experiences here. When I submitted a fair and detailed review via the Toyota service survey, I got a call back from a service rep who said he was going to be fired because of my poor review, and I needed to send a note to his boss to save his job. When I've asked if there's someone in management that I can speak with about my experience, even pointing out that it has nothing to do with the individual service reps, everyone gets terrified and says they don't know how I'd go about doing that. I made no comment about any individual's poor service, but rather poor process and accountability, and it seems to fall on deaf ears and become the fault of the individual employees. Management seems to not care, despite multiple calls to discuss my experience. More