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Manhattan Beach Toyota

Manhattan Beach, CA

4.3
105 Reviews
Manhattan Beach Toyota | Scion offers top-quality certified used cars, trucks, SUVs and vans. At Manhattan Beach Toyota | Scion, our used cars receive a thorough inspection by our certified auto technicians so you can be sure that when you purchase a car here, nothing less than excellent is accepted. We also offer customers Toyota Certified Pre-owned vehicles. If you can't find your exact used car, simply fill out our comments section and we will locate the exact new or used car you have been searching for. Once the vehicle arrives at our dealership we will alert you right away by phone and e-mail. Our finance team offers some of the best rates available for car loans. Our Finance Department works with a number of banks and credit unions to provide our customers with our best deals on car loans.
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1500 North Sepulveda Boulevard

Manhattan Beach, CA

90266

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Showing 105 reviews

June 15, 2013

I cannot say enough great things about how service manager Ken Winter solved a problem I was having with my Plug-In Prius. It involved an issue of not being able to charge at one set of public station More

by Bmoe90266
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 19, 2013 -

Manhattan Beach Toyota responded

Dear Bmoe90266, Thank you so much for your kind words about Service Director Ken Winter and the Service Department at Manhattan Beach Toyota. We are so pleased to hear everything is working well with your Toyota Plug-In Prius and the charging station! Charging stations are such a great service and we know it’s a real convenience to be able to charge your Toyota Plug-In Prius before heading home after work to ensure optimal fuel efficiency by using the rechargeable electric battery. As Ken explained, just be sure to be extra cautious when charging your Plug-In Prius at any charging station that is not a Leviton. The Leviton stations are Toyota’s preferred stations and when not using one to charge your Toyota Plug-In Prius or RAV4EV, the connection from the charger to the vehicle needs to be removed with caution to prevent damage the car’s charging receptacle. Thank you for choosing our Service Department to help you. The team at Manhattan Beach Toyota highly values our customers and is always willing to go a step further than other dealerships and service centers. Please let us know if you have any more questions about this matter. If there is anything else you may need assistance with or if you have questions about the services we offer, please feel free to call me at (310) 546-4848. Sincerely, Joy Anderson Customer Relations Manager Manhattan Beach Toyota Scion (310) 546-4848

April 29, 2013

This is the second car I have purchased from Gabe Romero. My first was last year when I bought a 2012 Prius Plug In. I was so happy with the service I received that I returned and bought a 2012 Rav 4 EV. More

by WilliamBielinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 01, 2013 -

Manhattan Beach Toyota responded

Dear William, It is so wonderful to read that you have now purchased TWO cars from Gabriel Romero of the Internet Department here at Manhattan Beach Toyota! Gabriel is great to work with and many customers compliment him on his excellent product knowledge and generosity. We are extremely honored you have chosen Manhattan Beach Toyota as the place to purchase your new vehicles. As you mentioned in your review, you have many dealerships to choose from between here and Anaheim and we thank you for your business. I do hope you are enjoying your Prius Plug-In and all-electric Toyota RAV4 EV. Both vehicles are excellent, energy-efficient Toyotas! If you or your wife should have any further questions about your Prius or RAV4, please feel free to call me or Gabriel so we may assist you. Congratulations on your new Toyota RAV4 EV and thank you for taking the time to share your thoughts about your experiences at Manhattan Beach Toyota! Sincerely, Bradley Sperber Internet/Fleet Director Manhattan Beach Toyota (310) 546-4848

April 24, 2013

Loved the overall experience!! I will definitely recomend! Staff is friendly and knowledgeable! Reynaldo is a great! Thanks for makeing buying a truck so easy! More

by Susi Flores
Customer Service
Recommend Dealer
Yes
Employees Worked With
Reynaldo Mora
Apr 26, 2013 -

Manhattan Beach Toyota responded

Good afternoon, Thank you so much for writing about your excellent sales experience with Reynaldo Mora at Manhattan Beach Toyota! We always appreciate hearing from our customers, whether it’s to help us improve our service or let us know where our team is really shining. Thank you, again, for taking time out of a busy day to let us and our future customers know what a great buying experience you had at Manhattan Beach Toyota! Sincerely, Joy Anderson Customer Relations Manager Manhattan Beach Toyota Scion (310) 546-4848

April 02, 2013

We came in on the last day of March not browsing but determined to purchase a Toyota Corolla from MBT. We had already been given an online quote by Victor Hernandez whose phone calls we received when we More

by ddaskalowa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andy Carlson
Apr 04, 2013 -

Manhattan Beach Toyota responded

Good afternoon, Thank you for your DealerRater.com review! We at Manhattan Beach Toyota appreciate the opinions of our guests and encourage feedback to better guide us in providing excellent customer service. Thank you for working with the Internet and Fleet Department. I know they will enjoy reading your kind words about the time you spent with our team members Victor Hernandez, Andy Carlson and Kunle Olanisa. I understand completing your own research before coming to the dealership helped you feel comfortable while working with our experts. And for others who may not have the time to prepare, our knowledgeable staff our always willing to help customers through the process and explain all the options. We at Manhattan Beach Toyota also know you have other dealerships to choose from and we are ecstatic to earn your business. I do apologize for the experiences you had at other dealerships while preparing to buy a car. I assure you our Internet and Fleet Department is World Class and work very hard to gain the respect of customers. Thank you, again, for writing about your experience at Manhattan Beach Toyota. We appreciate hearing from our guests because their opinion matters to us. And congratulations on your new car! I am pleased to read you purchased exactly what you wanted from Manhattan Beach Toyota! Sincerely, Darrell Sperber General Manager Manhattan Beach Toyota Scion (310) 546-4848

January 20, 2013

Misael was wonderful, honest and willing to help. We appreciate his ethusiam for his job were others seem to be bothered. Answered every question and patient with our buy process. Thank you Misael Inigu More

by Kim Del
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Iniguez
Jan 30, 2013 -

Manhattan Beach Toyota responded

Dear Kim, I hope you had a truly exceptional experience with us and enjoy your new vehicle. Thank you for taking the time to write about your experience at Manhattan Beach Toyota. We always enjoy reading about the good experiences our guests have and we are always available to address concerns too. I will be pleased to share your kind words about our sales representative Misael Iniguez. Please let us know if there is anything you need assistance with or any questions you may have. We are always here to help! Sincerely, Joy Anderson Customer Relations Manager Manhattan Beach Toyota | Scion (310) 546-4848

December 31, 2012

We had a horrible experience with this dealership. Our sales person was wonderful; however, when it was time to do the deal (for 2 vehicles), the sales manager, David Maxwell was horrific and unprofession More

by Jmount626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
July 15, 2012

I bought two cars from them in two weeks. My service manager (Jose Hernandez) who is great suggested I look at a new car that there was a good sale. I worked with Dennis Paz who really tried to work wi More

by cgrman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 11, 2012 -

Manhattan Beach Toyota responded

Dear Steve Scheman, Thank you for taking the time to relay your experiences with the team at Manhattan Beach Toyota. We are honored that you have chosen our dealership time and time again as the place to purchase and service your vehicles. As a business that prides itself on customer satisfaction, I cannot think of anything more rewarding than knowing we have met your expectations and continue to earn your business. The team members you worked with in Service, Sales and Finance—Jose Hernandez, Dennis Paz, Jeff Stringer and Nate McLeod—will all be pleased to read your kind words of praise. I encourage you to come back for your free car washes and let us know how else we can best serve you! Sincerely, Joy Anderson Customer Relations Manager Manhattan Beach Toyota | Scion (310) 546-4848

June 12, 2012

Ramoncito listened to our needs regarding the car that we wanted. He searched for it until he found it. He was helpful every step of the way with excellent customer service. We were impressed with his kno More

by David & Debbie Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramoncito Pascual and Nathaniel Mc Leod III
Jun 18, 2012 -

Manhattan Beach Toyota responded

Dear David and Debbie, I am very pleased to read you rate the customer service you received from Romancito (“Chito”) as excellent. At Manhattan Beach Toyota we believe the customer is No. 1 and should be treated as such. That is why we work with you every step during the process to make sure you are comfortable and have all your questions answered. I would like to thank you for taking the time to write about your experience at Manhattan Beach Toyota. Your feedback is invaluable to us so we may make improvements where necessary or give recognition when appropriate. Chito and our Finance Manager Nathaniel McLeod will be excited to know you are so pleased with your experience while buying your car at Manhattan Beach Toyota. Again, thank you for your feedback. Thank you, Darrell Sperber General Manager Manhattan Beach Toyota (310) 546-4848

April 12, 2012

March 25, 2012 I have just purchased my third Toyota March 25, 2012 I have just purchased my third Toyota at John Elway’s Manhattan Beach dealership. I was treated nicely by Joel Rabe, Internet/Fleet More

by sensei1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Rabe, Joy Anderson
Apr 14, 2012 -

Manhattan Beach Toyota responded

Dear Mr. Skornia, I wholeheartedly agree with you about the importance of quality, price and customer service. These are key aspects of operating a business effectively for customers, whether they are shopping for a new vehicle or servicing one they own. The team here at Manhattan Beach Toyota has a responsibility to its guests to provide excellent-quality products and service and competitive prices. I would like to thank you for taking the time to share your experience at Manhattan Beach Toyota with other Internet researchers. The managers you mentioned by name—Joy Anderson, Bradley Sperber and Ken Winter—are all dedicated to providing excellent customer service and accurate information to help guests make the best decisions and become repeat customers like you. It is remarkable that you have purchased three Toyota’s from John Elway’s Manhattan Beach Toyota! We have many customers who have purchased a vehicle from us and returned to buy one for a relative or themselves years later. We appreciate your business and theirs as well. Thank you for taking the time to write about your experience. I plan to share your kind words with Joel Rabe, Fleet|Internet Consultant. It is positive words like yours that motivate us to continue doing what we enjoy! Sincerely, Darrell Sperber General Manager John Elway’s Manhattan Beach Toyota

April 03, 2012

Incredible experience with Gabe in the Internet Sales Department! It was truly the best buying experience I have ever experienced. A true professional when working with my wife and I. We purchased a Tund More

by garciaeric1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Romero
Apr 04, 2012 -

Manhattan Beach Toyota responded

Dear Eric, Congratulations on your purchase! The Toyota Tundra Platinum has luxury touches throughout the truck and is amazingly comfortable to drive. On behalf of the team at John Elway’s Manhattan Beach Toyota, I would like to thank you for taking the time to share your experience with others. You said it best when you called it a “quest” to find a vehicle. It can take some time to find exactly what you want and need. That is why our customers’ satisfaction is priority. The pleasure is always ours when we help a guest find what they are looking for. Thank you for recommending your family and friends to Gabe Romero, Internet|Fleet Consultant. I will be pleased to share your kind words with him. And, again, thank you for taking the time to write about your experience at John Elway’s Manhattan Beach Toyota! Sincerely, Darrell Sperber General Manager John Elway’s Manhattan Beach Toyota

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