Manhattan Beach Toyota

Absolutely the worst dealership in Southern California! Seriously, stay away from this place! I live in LA, and was shopping for a new Camry, and being busy, I called about 7 dealerships asking for price q Seriously, stay away from this place! I live in LA, and was shopping for a new Camry, and being busy, I called about 7 dealerships asking for price quotes and the value of my trade-in. All dealerships except MBT complied- all dealerships gave me a general estimate of the trade in, and the price quotes for their cars. This dealership was absolutely the opposite. The sales person, Albert, was a complete ass/bitch on the phone. He kept telling me to come to the dealership. When I told him, that all I wanted was a quote, he very rudely informed me that to get anything done, I needed to drive 2 hours in the LA traffic to his dealership. This was a disgusting attitude and the tone which was taken on the phone was utterly unprofessional. There were people cheering and screaming in the background and yet this guys superior attitude and sneer came through. It was as if he was saying: Our dealership is so damn good that we don't need customers like you. And I completely agree with the person who posted before me: they try to use sales techniques which are ridiculously stupid. I'm staying away from this dealership, and telling all my friends, and anyone who values honesty, to stay away from this dealership. More

We live by the beach and always keep quarters in our cars for parking meters. About 6 months ago, 2 rolls of quarters were stolen out of my wifes car while it was in for service. We reported the problem but for parking meters. About 6 months ago, 2 rolls of quarters were stolen out of my wifes car while it was in for service. We reported the problem but it was only $40.00 so we just wrote it off. Recently our sons car was in for maintenance and his iPod was stolen from his glove box. I called the service manager immediately after returning home and he said he would contact me by the end of the day after he spoke with the owner. I didn't here anything from him so the next day I wrote Toyota Corporate asking them if it could this be investigated. They opened a case but did not answer my question. They said the Customer Relations Manager will contact me by the end of the business day Friday. In the event I did not receive contact from the dealership by this date, please contact them with a file number they provided. The Customer Relations Manager didn't contact me so I responded to Corporate again and they said I would need to work it out with the dealership. I also tried the BBB. I submitted my complaint and received a confirmation e-mail that they received my complaint. After not hearing anything for a month, I called to follow up and was told there was no complaint. More

THE worst car shopping experience of my life without a doubt. Of course, the test drive went great, and Lamar was very courteous and helpful, but after that.... they try EVERY TRICK that was used in the c doubt. Of course, the test drive went great, and Lamar was very courteous and helpful, but after that.... they try EVERY TRICK that was used in the car sales - 50 years ago! Of course, to start with, it's the old bait and switch: they had my car advertised on theirs weekend sales flyer, turned out, it's only dark colors, not the color I wanted. So fine, I say give me a reasonable price. No he says, lets first fill out the application! Finally, he seemed to agree to the price, only to be contradicted by the manager (of course, the manager is always the bad guy in this game). The manager comes over, and starts throwing numbers at us, pulls out this little crumpled piece of paper, and starts to jot numbers all over it.. that thing works like a red cloth to a bull for me, so I got up and just flew out of there, telling them to call me when they are ready. Of course, they called 10 minutes afterwards, with more games... To tell you the truth, I would not buy a car from these guys after this, even if they gave me the price I wanted. DO NOT GO THERE. More