Manhattan Beach Toyota

MBT makes simple service COMPLICATED Last time I'm going to MBT. Worst service department ever. Wait wait wait for a simple oil change and brake service. Only after to find they had addit Last time I'm going to MBT. Worst service department ever. Wait wait wait for a simple oil change and brake service. Only after to find they had additional work to do such as replacing the oil pan because the plug was stripped. How can it be stripped when it's only Toyota service departments that changed the oil???? Don't expect to get anything simple done here because they will do their best to make it as complicated as possible and find serious problems that need to be addressed right away making it as if your car is unsafe to drive if you don't make the fixes. More

DO NOT BUY A CAR FROM HERE!! They clearly lack basic communication and organization internally, and end up screwing over the customer... in this case, me. Don't let it be you! They clearly lack basic communication and organization internally, and end up screwing over the customer... in this case, me. Don't let it be you! The general summary of my experience with Manhattan Beach Toyota: First, my down payment check they were supposed to hold for 7 days while I sold my other car was "accidentally" cashed the next day. I had to bring them a new check after that ordeal, and they forgot to rewrite my contract for the new down payment amount. A couple of months go by, everything is great, until I get notice that THEY ARE SUING ME for their error in my contract! I have never received a phone call, an email, ANYTHING about the discrepancy or error they found. Instead was "served" AT WORK (yet I wasn't at work...they "served" my paperwork to someone else!!!). I am in complete and utter disbelief at my experience in buying a car here. I was hoping their lack of communication would stop at the first incident, but clearly it extends through the entire organization. How can one employee get so far as filing to sue a customer without first simply asking someone in the same building the circumstances around the error you found?! I can't imagine incompetence at this level would stop at my experience... Save yourself the hassle. Go to South Bay Toyota...or literally ANYWHERE else!!! More

Shady and deceitful I purchased a 2012 Scion xD a year ago it ran out of gas 3 blocks from dealership. 3 days later over heated a week later water pump went out then my b I purchased a 2012 Scion xD a year ago it ran out of gas 3 blocks from dealership. 3 days later over heated a week later water pump went out then my brakes went out Toyota refused to repairs these issues dispite that it's Toyota certified vehicle. I also got the extended warranty. Recently during an oil change they told me my alternator was going out but they couldn't fix it till it went out completely. It's been 3 months since then now my alternator is out and they say I have to pay cause it's not covered as a Toyota certified vehicle. So I'm guessing my extended warranty doesn't mean anything. To anyone thinking about buying a vehicle from here I'd say find another Toyota dealership. They think because this is a wealthy area that can screw their costomers. Well not if I can help it More

Good overall experience The staff members were friendly. Although I had to come back to the dealership, the overall experience was good. They work hard on making sure custome The staff members were friendly. Although I had to come back to the dealership, the overall experience was good. They work hard on making sure customers are satisfied. More

Shuttle service not good I went in for service on my car and the shuttle guy was supposed to drive me back to work. He then stated the address is too far away with smug face a I went in for service on my car and the shuttle guy was supposed to drive me back to work. He then stated the address is too far away with smug face and an attitude. There website lists a 10 mile radius, but the driver stated there was a policy change and he can only drive me 5 miles out. I asked him to drop me off as far as he could go and he told be he could go as far Hawthorne blvd. I declined his offer. As I waited for my car I checked the distance from the dealer to Hawthorne blvd. it was only 3 miles. Then I checked the distance from the dealer to my job and it was 4.8 miles. The driver obviously didn't care to check the address I gave him or That I just spent a few hundred bucks on service. The service rep sold me on a detail special the had for $189 for my other car but they told me I have to leave the car there the whole day. I Cant wait around for my car the whole day, I want to have my car serviced here but they aren't making it easy for me. I am a little closer to South bay toyota. I guess I should take the hint and just go there. More

Deceitful practices We went to buy a new RAV4, test-drove it, offered a price and after much haggling, the salesman and his boss agreed to it, shook our hands and asked u We went to buy a new RAV4, test-drove it, offered a price and after much haggling, the salesman and his boss agreed to it, shook our hands and asked us to fill out the necessary paperwork. Then they disappeared and another person showed up 15 minutes later to inform us that the deal was not approved. They still processed our application and even did a credit check even when they had known all along that the deal was not closed and we had already left the dealership. They could not offer any explanation on why we were not told that the deal was not approved even when the salesman and his boss shook hands with us, why they did not tell us that the deal needed one more approval by someone higher up, why they asked us to fill out the paperwork when they knew that the deal was not closed, why they processed the paperwork and did a credit check when we had told them we would be paying cash. Extremely unprofessional, unethical and undesirable behavior. More

Willy Reyes is the best service person at Manhattan Beach! I have had all my vehicles serviced with Willy Reyes for many years. I purchased my first second hand car in 2004, a car I still have today. Willy Rey I have had all my vehicles serviced with Willy Reyes for many years. I purchased my first second hand car in 2004, a car I still have today. Willy Reyes has always done an outstanding job for me, my cars, in my household. I had made the rounds with the service people, in the last 10 years and Willy Reyes stands high above all the rest! Willy consistently gets me the best deals using the company's own coupons. Willy Reyes gives me outstanding customer service, he always delivers the best work, is always friendly. I don't like to deal with any other service manager at Manhattan Beach Toyota Dealership. I may take my business elsewhere if he ever leaves. More