Mandal Chrysler Dodge Jeep Ram - Service Center

My experience at Mandal was great as usual. In and out in an hour, GREAT In and out in an hour, GREAT More

Staff was nice, my vehicle was finished quickly and offered a shuttle. I will be back for my future services offered a shuttle. I will be back for my future services More

Tony was great a friendly. However, the department tried to sell me a service that was simply not needed, which was flushing the differential fluid. I declined the service due However, the department tried to sell me a service that was simply not needed, which was flushing the differential fluid. I declined the service due to pricing, then brought my truck to a trusted mechanic who informed me that the levels were fine and not in need of flushing for at least another 40,000 miles! Also, they left the air filter box open, which caused a weird vibration noise when i was idling and the left greasy fingerprints on the windshield where they placed the next service date sticker and all over the steering wheel and a greasy rag in my cup holder. I pre-paid for a maintenance package when i purchased the truck, if not for that, i would never go back. But when i do, it will be only for exclusively what is covered under the agreement. More

I checked my car. Everything went well. Customer service was truly great. Didn’t take them long to take care of my car very satisfied. Everything went well. Customer service was truly great. Didn’t take them long to take care of my car very satisfied. More

Although I like the having no appointment option, this visit did not meet the expectations of past experiences at the Jeep dealership. This visit truly left me with feelings of substantial disappointment visit did not meet the expectations of past experiences at the Jeep dealership. This visit truly left me with feelings of substantial disappointment after driving for 45 minutes. Upon arrival, I waited about 10 minutes in my vehicle before being approached. While theoretically, this does not seem like a long time, start a timer, and your opinion may change. After 1 hour of waiting for service, I was informed the vehicle had not been moved because they did not have the keys. This was quite frustrating because the check-in person never asked when I arrived. About 45 minutes later I received a notification that the vehicle was ready and final touches were being made. About 15 minutes after that, I checked for an estimated completion time and was informed the oil was not on the premises. I waited another 30 minutes before the job was completed. However, when I left the premises I noticed that the oil sticker had been changed to return for next service 4/2025 or 28,000 miles. Yet, I am already at 29,579 miles. So throw the whole pay attention to detail out the window. Also, as I arrived at work the following day, the add washer fluid light illuminated. I've never taken a vehicle for an oil change and the fluids were not topped off. This entire visit gave me a feeling of nonimportance. Servicing my vehicle was not a priority during this visit. More

Very efficient and professional service. Thanks Adam for all of your help with my service. Thanks Adam for all of your help with my service. More

no appointment required NICE in and out within an hour good coffee clean rest rooms maybe some easy listening music good coffee clean rest rooms maybe some easy listening music More

Updated Review: Parts departments reached out to apologized for the mix-up and honored the original quote that was provided - will receive refund. Kudos to the Part Department! Pros: Good tires p apologized for the mix-up and honored the original quote that was provided - will receive refund. Kudos to the Part Department! Pros: Good tires promo. Correct their mistakes in a timely manner. Cons: Lack of collaboration between departments. Didn't give quote before service is preformed. Lack of attention to details. Drop off my jeep for four tires replacement, but found out during my service appointment that the service and parts departments did not collaborate to order the tires ahead of time. My service department agent had to order the tires same day with overnight shipment, but did not tell me the cost of the tires before putting the order. I was expecting my original quote when I spoke with the parts department a week before my appointment service of $285 per tire. However, at the cash register, it costed $435 per tire. I was shocked! I was expecting my grand total to be around $1400, but I was surprised with grand total of almost $2000. Also, the tires' pressure were above 10 psi, which I had to adjust before driving home. I would not recommend going here for large work order. More

This company is all about serving The customer! We were very pleased with the work and the People contact with the customer. Thank you Brandon & thank you Mandal Jeep!!! We were very pleased with the work and the People contact with the customer. Thank you Brandon & thank you Mandal Jeep!!! More

I took my jeep in for routine maintenance. The guys in the service department were welcoming and got me in and out on drop off and pick up. Everything was completed as needed and correctly! The guys in the service department were welcoming and got me in and out on drop off and pick up. Everything was completed as needed and correctly! More